Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So easy to make and design, and such a quick delivery time! So pleased.
Easy to customize our items we ordered and there was tons of variety.
My first order I did for my invites I messed up and I frantically went to the website to see how I could fix it. It was so nice to find a step by step process to fix my mistake. And then my invites ended up arriving earlier than what was stated so that's always nice!
Has a heft and a nice finish and folds without cracking. This is my third purchase in three years from Zazzle.
I happened upon your website while searching for online invitations. I wanted to make my son and new daughter in laws rehearsal dinner invitation special, but, I didn't have much time. I was pleasantly surprised with the choices to choose from. Found something they would love. The design process was so easy. I placed the order and they arrived 3 days later. Perfect! Beautiful! Looked like a really expensive custom print job! Am so happy! I will be using your website again and telling everyone who comments on the invitation.
Boynton's greeting cards are timeless! They make me smile every time I see one.
They are so beautiful! They did such a good job! It was exactly how we ordered. Correct pictures and correct sizes. Most places forget to include cards. But they sent those too
Great service! Easy to use and received everything I needed quickly.
Ordered our save the dates and they are absolutely perfect! Everything came as expected.
Unfortunately the invitations were beautiful but the print was so small most people will need a magnifying glass to read them. I would rethink getting invitations for an event from you in the future. The picture online for review was perfect but the actual size was much smaller
The shipping was fast, and they turned out perfect!
My experience was fantastic! Quickly arranged my order, and delivery was quick. Definitely will order from again
My order was custom, but it still came fast. This is my first order with Zazzle but I'll use them again. Very happy!
Everything from Zazzle is always perfect. The quality is above what expected.
Was very impressed at how quick and efficient the service was. Thank you.
Easy to order, create and receive my customized 60th Birthday Banner! It turned out terrific! Thank you!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

