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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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They turned out wonderful and arrived in a timely manor.
They are really good material and they come really fast.
Good Quality and delivered ahead of schedule. I am pleased with the card stock and envelopes are very hardy.
It was a good experience, my wrapping paper got here a lot earlier then expected so I am not complaining
Oldie But Goodie invitations are really cute and came in great time for me to get them to my family and friends. I was impressed with my experience.
Super easy ordering and my invitations were perfect! They were exactly what I wanted and they arrived early!
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Created a project, ordered and was delivered in 3 days.
The personalization was exactly as I ordered. Fast delivery. Very pleased with your products.
Great options & just what I was looking for! Had the theme from the bride and there were many that were potential selections! What we picked was PERFECT!
Super fast shipping, beautiful quality, and overall happy with my purchase!
It was really easy to make my invitations, I'm very satisfied.
The bag arrived pretty early and the print that i wanted came out clearly, but the ink looked really faded even though when i put it in the websites "photoshop" the preview of the bag looked very pigmented. So i feel a little cheated of my product.
I received my Rehearsal Dinner invitations and they were beautiful! Excellent quality of both the invitation and envelope!
I ordered 10 sheets of patterned labels. Zazzle kept me informed of how my order was progressing. I received the labels quickly and they are just what I wanted. I am so pleased with the quality. Would recommend!
My invitations were easy to edit and came within 4 days! I was very happy with my order!
Ordering was easy and we received it ahead of time.
My invitations came in sooner than expected and absolutely beautiful!
Everything ships in timely manor, safe and secure so it doesn't get ruined, everything arrives perfectly as I created/ edited it, the quality is perfect, and there's always tons of discount codes that helped make it all affordable!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Natalia! I am so sorry to hear about your order and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle