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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
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Zazzle is the best
August 14, 2022

Found an invitation that I loved but the text wasnt quite right. Loved that it could be personalized to exactly what I wanted! To make it even better the invitations came days earlier than promised. So
Very pleased with them! Thank you.

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Wedding invitations
September 13, 2022

I liked that they have a large amount of designs for wedding invitations but I was not the happiest with the quality and the descriptions were too vague and misleading. At the end of the day I guess you get what you pay for. I did like that they offered plenty of discounts and sales but the shipping costs are ridiculous and it takes kind of long to get some items. My other issue was with the minimum order quantity. It was either 10 or 25 when I only needed 12 more. Overall the website was easy to use and easy to customize the products but at the end of the day I don't think I got a better deal than what I expected and I could have gotten something nicer for slightly more or maybe even the same somewhere else.

Date of experience: August 14, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Hade! I am so sorry to hear about your order of invitations. I’ll be reaching out to you directly by e-mail to have this resolved!
I look forward to assisting you further!
Thank you,
Zazzle

North Carolina
1 review
0 helpful votes
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Shipped early
August 14, 2022

Our order shipped and was delivered earlier that expected! Great quality paper

Date of experience: August 14, 2022
Texas
2 reviews
0 helpful votes
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Fast and as expected!
August 14, 2022

Pretty easy uploading my invitation. It came sooner than expected and looks great!

Date of experience: August 14, 2022
Kentucky
1 review
0 helpful votes
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Beautiful wedding invite
August 14, 2022

Beautifully done and printed picture looks fabulous. There was 2 spelling mistakes. One is from the template "cocktails" is missing the K and then I mistyped a word. Due to my time crunch we could not reorder. Other than that, it was perfect.

Date of experience: August 14, 2022
Pennsylvania
1 review
0 helpful votes
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Very simple and smooth
August 14, 2022

Very easy to configure the product and make it the way I wanted it

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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GREAT
August 14, 2022

Super quick and affordable, delivery was quick and handled with care

Date of experience: August 14, 2022
Texas
1 review
0 helpful votes
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Service is great!
August 14, 2022

Placed a order for customer playing cards with my logo and url for my vacation rental property. I give these away to each guest that books the property. They look fantastic.

Date of experience: August 14, 2022
New York
1 review
0 helpful votes
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Everything was great!
August 14, 2022

I will order again frim your company. I was very happy with the outcome of the card the price and how fast I received it

Date of experience: August 14, 2022
Illinois
1 review
0 helpful votes
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Quinceañera Invitations
August 14, 2022

I honestly thought it was a great experience. The invitation came in early than the app said and I'm not complaining!

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Go them fast
August 14, 2022

I got my order very fast. They are cute and look great!

Date of experience: August 14, 2022
Arkansas
1 review
0 helpful votes
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Baby blanket
August 14, 2022

Great blanket, came before expected delivery date.

Date of experience: August 14, 2022
Nevada
1 review
0 helpful votes
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13th invite
August 14, 2022

Thirteenth invitations. Zazzle gave me great quality with great prices. Super fast service and quick delivery. I received order sooner then del date...

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Zazzle Is Always Easy to use
August 14, 2022

Creating my button design was easy and fast, My order was shipped and arrived before the promised shipping date. The buttons look great!

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Birthday cards
August 14, 2022

I was very pleased with the work and quality of the cards I ordered.

Date of experience: August 14, 2022
Connecticut
1 review
0 helpful votes
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Beautiful invitations
August 14, 2022

The invitations I ordered were absolutely perfect! High quality paper and envelopes. Will order fr zazzle again.

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Save the dates
August 14, 2022

The save the dates are made of thick, heavy duty paper and look exactly as they were shown. Very satisfied and would recommend.

Date of experience: August 14, 2022
Virginia
1 review
0 helpful votes
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Perfect!
August 14, 2022

Everything turned out wonderful! So happy! I couldn't have chosen a better place to get everything from.

Date of experience: August 14, 2022
Nevada
1 review
0 helpful votes
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Outstanding Customer Service
August 14, 2022

Many thanks for completing my order in a timely manner. Excellent quality and service.

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Easy to customize and order. Received in just a couple of days.

Date of experience: August 14, 2022