On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Super easy to navigate creating and super pleased with how it turned out.
Easy site to set up cards as desired with timely delivery.
Easy to use the edit features, came in the mail and look exactly how they do online.
Hi,
This was super easy I was able to create our invite while at a baseball game.
From initial search to delivery of final product, 'twas a pleasure to use Zazzle!
Our invites were exactly what we dreamed of! Also love that they came before their scheduled delivery.
The font on-line is much different than print. When I received the invitations, the font was hardly legible. It was small and the color was terrible. I went with what was recommended as I thought it looked nice on-line so I would recommend that you don't use colors / font sizes that people can't read when they actually get the invite.
High quality products, fast shipping and it was so easy to order. I'll be using Zazzle again.
It was easy to navigate, and the cards came out very cute!
Received items in good condition! And showed up A LOT earlier than anticipated!
We ordered a small batch of napkins for our parents 70th wedding anniversary. Shipped quickly and they are perfect. Thank you!
I love it so much, my family loves it so much they want one too.
Great looking artwork on the coasters, ease of ordering and received timely!
I was fully satisfied with the quality and style of the finished product. Great company!
The receiptent could not tell that I had it sent to her. When she called zazzle you would not provide her with my name. This put both of us in an awkward position. In the future please provide the option for the buyer to I'd themself to the receiptent.
Hello Karen! We are sorry to hear of yours and your recipients experience. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle
Very quick to receive the very cute invitations for an 85th birthday! Thanks so much!
My experience was great, invitations were perfect and delivered on time, thank you
I ordered invitations for a Halloween party in mid-late august thinking that was a good amount of time for the invites to be shipped to me and sent out by October 1st… but wow did they come fast! The quality was great, they were easily customizable, and the speed at which they were delivered was beyond my expectations. I will definitely be using zazzle for all my invites in the future!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I am so sorry to hear about the print looking different online to what you received. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann