Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered personalized invitations. I found the website clunky... not user friendly. I got my order in the expected time frame and the product was very nice but ordering was painful.
I am so very pleased with the way my daughter's 18th birthday invitations came out! They looked absolutely amazing! I also had stickers made for the boxes and they were even better than perfect! Everyone love them I don't know what I've been doing all these years without you Zazzle! Thank you so very much for making our day extra special with the beautiful invitations!
Our wedding invitations were exactly as pictured! Beautiful design and the onsite editor makes everything so easy! They came on time and were of great quality. Highly recommend Zazzle for wedding invitations!
Good**+++++***************************************************
Very easy to personalize and very fast delivery. I will buy from this vendor again.
The quality of the bags was poor and not as expected
The software isn't modern but it's easy enough to navigate to personalize cards. Ours were delivered promptly and look exactly as expected.
I received my invitations quickly!
Love them
Had to order 50
Only needed 30
Wished you could order increments of 10 rather than 25
Other than that very satisfied
Simple easy instructions, great prices and a lot of choices.
They were more beautiful that the pictures could show. The color and material were top not h
These are exactly what I wanted!
Perfect for my upcoming Halloween party
Easy to design the invitations and arrived on time!
The design looks great and was easy to customize. The arrived quickly and the quality was great!
Our baby shower invitations came out perfectly and exactly as they appeared on the website. There was 1 that was unusable due to a large pink ink stain across it, but luckily we didn't need that 50th one.
I received the invites in a timely manner and they came out gorgeous.
Great selection. Easy to personalize. Fast processing of my order.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

