Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow irene Z.
Unfollow irene Z.
Share Review
Report Review

It was great
September 22, 2022

Please check amount charged.
My visa shows that you are charging me three times

Date of experience: September 21, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Irene!

I am so sorry to hear about your order and will be looking into this right away! I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Lau

Texas
1 review
0 helpful votes
Follow jamesia D.
Unfollow jamesia D.
Share Review
Report Review

Save the Dates
September 22, 2022

They were delivered ahead of schedule and printed just as the sample showed. Extremely pleased with the turn out

Date of experience: September 21, 2022
Georgia
1 review
0 helpful votes
Follow Nene G.
Unfollow Nene G.
Share Review
Report Review

Great Products!
September 22, 2022

I ordered my business cards from Zazzle. The quality was very good and the quantity was excellent for the price.

Date of experience: September 21, 2022
California
1 review
0 helpful votes
Follow emily V.
Unfollow emily V.
Share Review
Report Review

Baby Shower Invites
September 21, 2022

The site was very easy to use. The invites arrived on time and exactly as requested. We had a great experience!

Date of experience: September 21, 2022
Georgia
1 review
0 helpful votes
Follow meleah S.
Unfollow meleah S.
Share Review
Report Review

Great!
September 21, 2022

Easy to order and beautiful cards. Arrived in a timely manner.

Date of experience: September 21, 2022
Massachusetts
1 review
0 helpful votes
Follow Alexandra R.
Unfollow Alexandra R.
Share Review
Report Review

Baby Shower Invites
September 21, 2022

Invites came out exactly as expected and were delivered a day earlier than scheduled. The front and back of the invitation was also very easy to customize (wording, fonts, colors, etc.). Very happy with Zazzle!

Date of experience: September 21, 2022
California
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Satisfied
September 21, 2022

The invitations looked as expected and they arrived on time. Good job!
Thank you!

Date of experience: September 21, 2022
Nevada
1 review
0 helpful votes
Follow Lisa V.
Unfollow Lisa V.
Share Review
Report Review

Love the cute cards!
September 21, 2022

Really like the unique cards and matching thank you cards.

Date of experience: September 21, 2022
Pennsylvania
1 review
0 helpful votes
Follow allie P.
Unfollow allie P.
Share Review
Report Review

Good but not great
October 21, 2022

The materials are great but the background on the invitation I ordered was much darker then pictured online. It made it difficult to read the word on the invitation.

Date of experience: September 21, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Allie,

I am so sorry to hear about your recent order of invitations and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Lau

California
1 review
0 helpful votes
Follow stacey X.
Unfollow stacey X.
Share Review
Report Review

Exactly as described
September 21, 2022

Item was delivered quickly. It was exactly as described. Thank you.

Date of experience: September 21, 2022
California
1 review
0 helpful votes
Follow natalie Y.
Unfollow natalie Y.
Share Review
Report Review

Invites
September 21, 2022

It was good and the package was not damaged or anything and I'm in love with the invites

Date of experience: September 21, 2022
Virginia
1 review
0 helpful votes
Follow ena G.
Unfollow ena G.
Share Review
Report Review

Engagement Invitations
September 21, 2022

The invitations look awesome. I love the colors and the size of the card.

Date of experience: September 21, 2022
Florida
1 review
0 helpful votes
Follow paul S.
Unfollow paul S.
Share Review
Report Review

Great
September 21, 2022

Easy to use website to create my custom buttons, great communication and quick shipping. Buttons look great, too

Date of experience: September 21, 2022
California
1 review
0 helpful votes
Follow christina X.
Unfollow christina X.
Share Review
Report Review

Invites
September 21, 2022

I have ordered my invites. They came quicker than what it said and they're absolutely beautiful. I would absolutely order again thank you so much.

Date of experience: September 21, 2022
Pennsylvania
1 review
0 helpful votes
Follow tana O.
Unfollow tana O.
Share Review
Report Review

Great!
September 21, 2022

Great cards, nice quality, shipped fast. Super impressed with them and everyone loves the design!

Date of experience: September 21, 2022
Utah
2 reviews
0 helpful votes
Follow Kristie A.
Unfollow Kristie A.
Share Review
Report Review

Anniversary Gift
September 21, 2022

Came even quicker than estimated, unique gift, good quality!

Date of experience: September 21, 2022
Maine
1 review
0 helpful votes
Follow jessica Z.
Unfollow jessica Z.
Share Review
Report Review

Great product!
September 21, 2022

Great overall experience! Quick and exactly what we ordered.

Date of experience: September 21, 2022
North Carolina
1 review
0 helpful votes
Follow tina D.
Unfollow tina D.
Share Review
Report Review

Wedding products
September 21, 2022

I was very pleased with the guilty of my products. Arrived in a timely manner. Will be using Zazzle again. And, will definitely recommend to friends.

Date of experience: September 21, 2022
Michigan
1 review
0 helpful votes
Follow josie W.
Unfollow josie W.
Share Review
Report Review

Harry Potter Baby Shower
September 21, 2022

The invites I received are SO cute I love them! And they came way sooner than expected!

Date of experience: September 21, 2022
Missouri
1 review
0 helpful votes
Follow kaylea Q.
Unfollow kaylea Q.
Share Review
Report Review

Great site, will use again
September 21, 2022

It was easy to use/navigate and I got my order quickly!

Date of experience: September 21, 2022