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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Loved My Order!
October 2, 2022

Loved my cards and photo ID. Cards were faded a little in the middle of the gold trim, but I didn't want to wait for another order. Everything else looked fine.

Date of experience: October 1, 2022
New York
1 review
0 helpful votes
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Satisfied!
October 2, 2022

Satisfied with my order. Just as described. Very cute.

Date of experience: October 1, 2022
Pennsylvania
1 review
0 helpful votes
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Great Mug, Fast Delivery
October 2, 2022

Very unique design, durable constriction mug. Quick delivery

Date of experience: October 1, 2022
New Jersey
1 review
0 helpful votes
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Need thivker envelopes
October 2, 2022

Very nice experience using the website.
Convenient, easy and fun.
I do wish some of the "art" from 1 invitation could be followed to your acct amd ises on another when try customizing your project.
And I do think for the prices, although fair, the envelopes could be a heavier paper.

Date of experience: October 1, 2022
Florida
1 review
0 helpful votes
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Satisfied…just what I ordered.
October 2, 2022

The ordering process was easy to follow. Lots of options…

Date of experience: October 1, 2022
New Jersey
1 review
0 helpful votes
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Great
October 2, 2022

No issues with the order and received it faster than expected

Date of experience: October 1, 2022
New York
1 review
0 helpful votes
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Baby shower invites
October 2, 2022

Quick and easy creation of the invitation and very prompt delivery as promised.

Date of experience: October 1, 2022
Maryland
1 review
0 helpful votes
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Beautiful "change of address notes"
October 2, 2022

Super easy and economical, and turned out excellent!

Date of experience: October 1, 2022
Florida
1 review
1 helpful vote
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False Advertising
November 1, 2022

This website is deceptive with their pricing. My one card(invitation) cost me $12.00. It advertised For $2.00, then when I got to check out, charged $10.00 for shipping! False Advertising at it's best!

Date of experience: October 1, 2022
West Virginia
1 review
0 helpful votes
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Quick delivery!
October 1, 2022

I ordered my wedding invitations and received them days later!

Date of experience: October 1, 2022
Florida
1 review
0 helpful votes
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Beautiful invites
October 1, 2022

The shower invites were beautiful, I wish I would have ordered larger ones though.

Date of experience: October 1, 2022
Florida
1 review
0 helpful votes
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Totally in love!
October 1, 2022

Very fast shipping and incredible quality! Highly recommend.

Date of experience: October 1, 2022
South Carolina
1 review
0 helpful votes
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Daughter's birthday invitations
October 1, 2022

The invitations turned out great. Very high quality.

Date of experience: October 1, 2022
Wisconsin
1 review
0 helpful votes
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Invites
October 1, 2022

A little confusing with the order being in two shipments

Date of experience: October 1, 2022
California
1 review
0 helpful votes
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Beautiful
October 1, 2022

I would definitely use again invitations were beautiful!

Date of experience: October 1, 2022
California
1 review
0 helpful votes
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Loved My Invitations!
October 1, 2022

My invitations turned out so nicely! They adorable and good quality!

Date of experience: October 1, 2022
Utah
1 review
0 helpful votes
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Zazzle sizzles
October 1, 2022

Great designs. Love the editing tools and cheaper prices. Quick turnaround time. See you soon

Date of experience: October 1, 2022
Michigan
2 reviews
0 helpful votes
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Quick & Easy Invitations
October 1, 2022

I choose a Christmas Party invitation which I customized with my own wording and upgraded to a textured paper. Super easy and beautiful! My guests will receive a lovely first impression of the party.

Date of experience: October 1, 2022
Alabama
1 review
0 helpful votes
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Package came back very damaged
October 31, 2022

The package arrived very damaged, torn with a large hole in the side, despite being marked fragile. I was worried the invitations would be damaged, which is frustrating for how much they cost. Luckily they were overall okay. Perhaps not the company's fault and the shipping company instead, however shipping was very expensive so this was frustrating.

Date of experience: October 1, 2022
Pennsylvania
1 review
0 helpful votes
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Speedy
October 1, 2022

Invitations were beautiful and professional and arrived in a few days!

Date of experience: October 1, 2022