Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great selection of invitations to choose from. Easy to customize for my specific needs. Shipping was fast! They look great!
My order was made and shipped so quickly and it looked great! I'd shop again in the future for sure.
Product was delivered fast without compromising quality. I'll be ordering again as I scale my business.
The Pierce Group
I really liked that I could choose an invitation and then change font, font size, wording, color of font, etc. they had a lot of options. They even had options for how the invite is cut around the edges.
The baby shower invitations turned out, exactly as I ordered. Very pleased.
I love my postcards from Zazzle! They have the best and biggest selection.
I absolutely loved it. Fast shipping. The detail is beautiful.
Always completely satisfied with everything I have ever ordered. It arrives in a timely manner and is always beautiful!
For what was ordered, It was outrageous!
My last time ordering, as paper invites are on the way out and electronic invites make so much more sense!
Love the design and the ease of adding personal touches!
Great! Items easy to find and order. Delivery was even quicker than originally predicted.
I loved making my own invite on Zazzle as I could start with their design and make it my own in so many ways.
It looks great and I can't wait to send them out tomorrow.
So happy with my experience and the tapestry came out beautifully!
The invitations are beautiful and came very quickly!
My order was processed right away and I received my package within a short amount of time. I am very pleased with the product!
This was my 1st order of birthday invites and the custom cards arrived faster than expected. The quality and print was perfect! I was definitely please when I seen the invites. Will definitely be ordering again!
Zazzle never disappoints. Tried the vendor route and had expedited shipping for a last minute purchase. The product arrived as ordered, and two days prior to the original delivery. Always love the quality of the work. Zazzle is my go to for gift tags, stickers and invitations.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

