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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I placed an order with them and then received an email that they were refusing to complete half of my order because they "didn't feel like it." Excuse me?! What the hell, that is literally your JOB! Horrible customer service and will spread the word of their unprofessionalism.
I am very pleased with the bags I ordered for a special group of friends. The order process was easy-to-use, the quality is great, my order arrived as expected. Thanks so much.
I bought this for a friend that just adopted a dog. I took a picture off of FB and put it in a coffee mug. She loved it!
I have used Zazzle for my own projects and recommended Zazzle for items at work. Everything has come out really well! I am pleased with the mugs that will be gifts with a sentimental connection. I think the recipients will really enjoy them. I am glad Zazzle gives the option to order one or many. It makes creating customized gifts very easy and their service thus far has made it an enjoyable and reliable experience.
I got a logo on a shirt and mug. The mug came out okay, logo too dark in spots. The shirts were perfect.
Ordered menu cards for my husbands 70th birthday. They arrived early and they were gorgeous
Lots of great choices in font, paper and design but quality was a little lacking
I ordered invitations for my daughter's birthday party and they came quickly and in perfect condition! They are so cute. Great pricing and service.
It looks so good I am so happy with it. It was easy to submit the picture and design it the way I wanted.
My wedding invitations look great, great quality and printing.
Super easy to personalize. Delivery was faster than expected and the invitations turned out beautiful!
Loved the invitations! My invitations arrived in a timely manner.
I wanted a special Halloween coffee cup with a particular scene on it. I could find the scene on everything except a coffee cup I was so frustrated. I bought the downloadable picture on Etsy and the Shop owner told me about sending it to Zazzle, so I followed the instructions on Zazzle (so easy) and I now have my perfect Halloween mug! Thank you Zazzle so much I can't say how much I appreciate your company! There are so many more pictures I love and would love to have on other things in my home.
My invitations came out very nice and delivered fast
This is exactly what I wanted and it came out amazing! Process was simple, easy and shipped fast!
Everything I ordered turned out exactly how I wanted it. Delivery was quick and I'm very happy with the results. I will def be ordering again.
I had fun selecting and formatting invitations for my son's second birthday. They just arrived and they look beautiful!
I designed some invitations and had a great experience. I am pleased with the outcome.
The invitations were more than I expected and came quickly i highly recommend Zazzle
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

