Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Website was confusing and I ordered way more than I needed.
Love the card! The photos turned out a bit gritty, not sure why!
I wish the back of the card were totally blank. I wanted to put a greeting but somehow with the Zazzle logo there, it doesn't look quite right.
My puppy recently had emergency surgery to save her life. I needed to thank the vet team for saving my puppy's life! So of course I had a custom thank you card made with my pup's picture. It came out GREAT Thank you so much!
I was able to "design" my family Christmas card easily and they were made quickly and shipped quickly. Thanks so much!
Loved being able to write my verse inside the card. Really made it personal
I thought these cards would be actual advent calendars. That's what I thought I was ordering. They are very pretty cards, but not what I thought I ordered. I guess I misread.
Got wedding card from here for the first time and it was beautiful
This is the second year that I have used Zazzle for my Christmas cards. The website is easy to use and personalization is pretty straightforward. Great selection of designs and quick turnaround on the shipping. Will definitely use again!
Fast and exactly what I ordered! Highly recommend for invite needs.
Very easy to order and delivery was quick. Response time also super fast
I ordered some stickers and received them they looked amazing and came soo timely
Great job printers. The invites are just as viewed. Fast delivery!
Ordered a special 50th birthday card all personalized...turned out great and very reasonable price! I will use Zazzle again!
We uploaded what we wanted and selected the size and type of paper. It was here immediately! I love efficiency!
Received them ahead of schedule! Thank you! Just what I was looking for!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Dianna,
I apologize for your cards not meeting your expectations. That's certainly not the experience we strive for.
I will be reaching out shortly via email to provide some suitable resolutions.
I hope we can resolve this promptly,
Kind regards,
Craig