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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Ordered more than I needed
November 20, 2022

Website was confusing and I ordered way more than I needed.

Date of experience: November 20, 2022
New York
2 reviews
0 helpful votes
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Christmas Card
December 20, 2022

Love the card! The photos turned out a bit gritty, not sure why!

Date of experience: November 20, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Dianna,
I apologize for your cards not meeting your expectations. That's certainly not the experience we strive for.
I will be reaching out shortly via email to provide some suitable resolutions.
I hope we can resolve this promptly,
Kind regards,
Craig

North Carolina
1 review
0 helpful votes
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Back not blank.
November 20, 2022

I wish the back of the card were totally blank. I wanted to put a greeting but somehow with the Zazzle logo there, it doesn't look quite right.

Date of experience: November 20, 2022
Louisiana
1 review
0 helpful votes
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Great shipper
November 20, 2022

The product is well manufactured and shipped in a timely manner

Date of experience: November 20, 2022
California
1 review
0 helpful votes
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Veterinarian thank you card
November 20, 2022

My puppy recently had emergency surgery to save her life. I needed to thank the vet team for saving my puppy's life! So of course I had a custom thank you card made with my pup's picture. It came out GREAT Thank you so much!

Date of experience: November 19, 2022
Georgia
1 review
0 helpful votes
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Quick and Easy
November 20, 2022

I was able to "design" my family Christmas card easily and they were made quickly and shipped quickly. Thanks so much!

Date of experience: November 19, 2022
Maryland
2 reviews
0 helpful votes
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Quality cardstock
November 20, 2022

Loved being able to write my verse inside the card. Really made it personal

Date of experience: November 19, 2022
Vermont
2 reviews
0 helpful votes
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Advent cards.
November 20, 2022

I thought these cards would be actual advent calendars. That's what I thought I was ordering. They are very pretty cards, but not what I thought I ordered. I guess I misread.

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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Amazing
November 20, 2022

Got wedding card from here for the first time and it was beautiful

Date of experience: November 19, 2022
Kenya
1 review
0 helpful votes
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Great Card Selection
November 20, 2022

This is the second year that I have used Zazzle for my Christmas cards. The website is easy to use and personalization is pretty straightforward. Great selection of designs and quick turnaround on the shipping. Will definitely use again!

Date of experience: November 19, 2022
Illinois
1 review
0 helpful votes
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Good Choice
November 20, 2022

Fast and exactly what I ordered! Highly recommend for invite needs.

Date of experience: November 19, 2022
South Carolina
1 review
0 helpful votes
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New address, Christmas cards
November 20, 2022

Very easy to order and delivery was quick. Response time also super fast

Date of experience: November 19, 2022
Arizona
1 review
0 helpful votes
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Love Zazzle
November 20, 2022

I always get good products and outcome. The quality is great!

Date of experience: November 19, 2022
Wisconsin
1 review
0 helpful votes
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Good service
November 20, 2022

I paid extra for quick delivery and not disappointed.

Date of experience: November 19, 2022
Missouri
1 review
0 helpful votes
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Great!
November 20, 2022

Just as expected! Shipping was fast and was not damaged.

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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Amazing
November 20, 2022

I ordered some stickers and received them they looked amazing and came soo timely

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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Satisfied Customer
November 20, 2022

Great job printers. The invites are just as viewed. Fast delivery!

Date of experience: November 19, 2022
Texas
1 review
0 helpful votes
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Beautiful card!
November 20, 2022

Ordered a special 50th birthday card all personalized...turned out great and very reasonable price! I will use Zazzle again!

Date of experience: November 19, 2022
Missouri
1 review
0 helpful votes
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Quick and Easy
November 20, 2022

We uploaded what we wanted and selected the size and type of paper. It was here immediately! I love efficiency!

Date of experience: November 19, 2022
Maryland
1 review
0 helpful votes
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Shower invites
November 20, 2022

Received them ahead of schedule! Thank you! Just what I was looking for!

Date of experience: November 19, 2022