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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Worst customer service ever. Ordered multiple items over past 3 yrs. Most recent ALL came out poor printing and assembly quality. The art is great. Company- NOT. Ordered a matte print and delivered me a glossy. THREE times. They still can't get it right. Awful experience.
I bought 2 cell phone cases and they both broke at the corners RIGHT AFTER THE 30 DAY REFUND PERIOD.
Hi Deb,
We are very sorry to hear that happened to your phone cases! We ask that you reach out to us at [email protected] so that we can make this right for you! We look forward to assisting further!
Thank you,
Ryan
Wonderful design and fast shipping, so many options in design and fast shipping with discounts
Site was very easy to navigate and use to create.
The quality of my gift tags was even higher than I expected! Definitely will order more for my new company!
The best site ever, price is reasonoble, in case you need helpp for any reason costumer service work quick and helpful.
Excellent experience. Product is what I needed. Delivery was on time.
I ordered invites for a Tea party wedding shower. Super easy designing, super easy to order. The are beautiful!
Thank you
Zazzle charge a premium price for dirty, soiled cards. Refunds are difficult to obtain and support appears outsourced.
I honestly wouldn't use them. What a headache.
Hi Elena,
We are very sorry to hear of the conditions in which your cards arrived, that certainly isn't what we strive for and definitely not reflective of the customer experience that we strive for! Please reach out to us at [email protected] so that we can be of further assistance here!
Thank you,
Ryan
I wanted 5 x 5, received 3.5 x 5. The text is too small to read on the ones I received.
My baby shower invitations arrived in a very timely manner. They were adorable. Just what I was expecting.
I message Pixella designs repeatedly about the design of the Guessing the Due Date calendar for an upcoming baby shower. The designer never responded. The same cell fed the date of the Sunday and the Monday on the last week on the calendar. Since I used the Pixella design for the invitations that this product matched, I went ahead and ordered it and used 31. I will take a marker and change the 31 to a 30 for Sunday July 30th. Disappointed with this designer.
Hi Diane,
We are very sorry to hear of the issues you encountered! We have just reached out to you directly via email to confirm a full refund on your order, apologies again!
Thank you,
Ryan
They are quick.
The invitations are really nice.
They include the envelope that was a plus for me.
Thank you so much!
I love the product. The website allows for lots of personalization. Very high quality invites.
Service was great! Shipping was quick and the invitations are beautiful!
Great quality and overall experience. I do wish I knew the radius amount for the cards, but minor. Thank you.
Zazzle choices were hands down the best I found, and when the invitations came in they were exactly what I expected. I wouldn't hesitate to recommend Zazzle!
The product is great and unique. Better than online. The site was easy to use. The delivery was late by several days. I was updated. I was compensated. I will definitely make future purchases but in advance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
We are very sorry to hear of the issues with your most recent order, that's certainly not what we like to hear! I am glad to see you have been assisted with a refund, if there is anything else that you need then please don't hesitate to reach out to us!
Thank you,
Ryan