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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Wedding invitation was beautiful and got here before the arrival date.
I had no trouble finding this hat and ordering it. I received it soon after. It is exactly what I wanted. It was a little expensive, however.
Zazzle was easy to use. I ordered my invitations and received them 7 days later. They are good quality. With design editing, the screen is gray and white checkered boxes. I typed a P instead of a B and didn't notice in the editing tool. Wish it had been all white to see this easily, but I understand why it isn't for design purposes. I still love the product and realize error was my own. I guess I'll take a navy blue marker to turn Pottery Parn into Pottery Barn. At least an easy enough fix.
I ordered T-shirts a few weeks ahead of time for an event. I paid for express shipping to make sure they arrived in time just to be safe (gave me a few days buffer). I checked the status a few times and all looked ok until the day they were supposed to arrive. At this point, there was an updated status of "still making" the shirts. On the day they were to arrive! No communication up to this point and now I don't have T-Shirts for the event. Disappointing since I had a few other options. I would have expected that an express shipping request would have implied a sense of urgency. Should have gone with another company. I won't be ordering from Zazzle again.
Hi Kristy,
We are very sorry to hear of the delays encountered with your order of shirts. This certainly isn't what we strive for and is definitely not the norm here at Zazzle so we do apologize for the failures that occurred. I am glad to see that you have been assisted with this matter, should there be anything else then please don't hesitate to reach out to us at [email protected].
Thank you,
Ryan
Great job they did! Very prompt with shipping gifts and pricing is good!
Would definitely recommend to my friends.
I love the invitations! Great quality. The only recommendation is that I would have liked to have added my return address pre-printed on the envelopes. Another company offers that feature (with no added expense).
My daughters 23rd birthday card was very nice and was pleased with my overall experience with Zazzle.
All the printed cards I got were dirty when they arrived. It looked like they had printer roller marks on them. Fortunately, the cards are in glossy paper. We were able to wipe away the marks with a damp cloth.
Hi David,
We are very sorry to hear your cards came in such a condition! We've reached out to you directly via email on this matter, we do appreciate you bringing this to our attention!
Thank you,
Ryan
Created a lovely memorial journal with this service & it came out completely gorgeous. Great quality.
Zazzle was fast and easy to use and the invites came out perfect!
Very easy to customize and create what I needed online and the tags I made turned out beautifully!
My experience was very good the site was easy to maneuver and you have plenty of options, I would recommend to anyone i know
It was great, loved the invitations and it didn't take long to be delivered
My wedding invitations arrived much faster than expected and the design is beautiful. My only complaint is that the ink was smeared in the upper left corner of all the invitations. We decided to send the invitations anyway out to our guests.
Lots of options. Simple to figure out. Especially with little time to waste.
I placed an order way back on the 6th of March for business cards. Man, they are very slow, it still has not arrived.
Hi Matt,
We are very sorry to hear you have yet to receive your order, that's certainly not what we like to hear! We've just reached out to you directly via email regarding your order and to provide further assistance on this matter, we look forward to your response!
Thank you,
Ryan
I received my son's communion invite and they are just as pictured and came very fast.
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Hi there!
We're sorry to hear of the customization error on your invitations! Whilst this certainly wasn't your intention, we understand that these things happen so we want to help fix this! I've just reached out to you directly via email to propose a quick and easy resolution! Hope to hear from you!
Thank you,
Ryan