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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Wedding invites turned out perfect, and exactly as pictured.
Order received was just as expected and arrived a few days earlier than listed!
The transaction was flawless! When I received my order, the ink was dried out. The custom stamp is great though. Too bad I can't find an ink pad that size anywhere…
Great designs and crazy fast shipping. Thanks for helping out a new local owned clinic
I absolutely love the results of my invitations. Process was easy, unfortunately the only thing was I ordered 50 invitations and received 49 with 51 envelopes.
Placing my order was very easy. When we received our order, we were very happy. It was excellent! Well done Zazzle we're so happy we placed another order already. Thank you so much.
My first order arrived in a timely manner but of such poor quality. I don't know how it passed any quality control measures, I reached out they gave me a credit rather than a refund. They failed to provide a product that I could use, and would not give me a refund. When I went to re-order the same cards and a different finish they upcharge from the original order additional six dollars interesting. First time failed. Check in time. Increase the price. I needed the business cards for a show, they failed me. I would probably never order again. I actually sent them a copy of the business cards I received and a screenshot of what I ordered. They never recognize the poor quality job. They did stuck me with an upcharge. You
Fast shipping. Cards made exactly as i wanted them. Good work.
I ordered 2 individual invitations to test out before I commit to a full order and the shipping was expensive
Hi Steven,
Here at Zazzle, we are dedicated to offering our customers the best deals possible when it comes to shipping costs. If you find that the shipping price is higher than you expected please make sure you have selected standard shipping as this is our least expensive method.
Our shipping prices are calculated based on a number of factors such as the weight of the package, the method selected and the distance the package will have to travel. We use reliable courier services, such as UPS, to ensure that our delivery estimates are honored. We also have a 100% satisfaction guarantee, so in the unlikely case that your package was not to be received on time, we would be happy to assist.
Customers located in the US can take advantage of our Zazzle Plus Shipping membership to mediate shipping costs.
For more information on Zazzle Plus please see the following link: https://www.zazzle.com/mk/policy/zazzle_plus
Thank you,
Ryan
Beautiful job and cropped the picture perfectly! Very high quality materials...Everyone has commented on them...very happy with my purchase!
From party & wedding invites, to business cards; Zazzle always impresses us!
Product as pictured, arrived sooner than expected.
I ordered a custom, self-inking bank stamp with a GREEN housing. Well, lo and behold, when it arrived a week later, it had a BLACK housing on it! Now, there is a particular reason for my needing the green housing (won't go into here). So, I took pictures of the item, along with screen shots of my order, and sent off a ticket to Zazzle. In less than 24 hours, I received an email reply, and was assured that the item would be re-sent to me at NO cost to me, and with a GREEN housing, as originally ordered. And sure enough...it arrived within six days! So I am VERY PLEASED with Zazzle, and how they were willing to rectify their error in order to make sure I am a satisfied customer! Thank you, Zazzle!
I love the foam board graduation sign I made, especially since I was able to completely customize it. My only complaint is that it was very expensive, too expensive, with costly shipping on top!
The order came quickly. They were perfect and I mailed them out today.
The product came as expected on time as a birthday gift.
We were disappointed that image printed onto the tiles we purchased appears blurry. We won't be using them for the project we had in mind.
Hello Dan,
I am so sorry to hear about the blurriness of your tiles. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph,
As you selected the store credit option upon your contact, this was automatically provided to you. We of course, would have been very happy to assist with a replacement had you followed up to confirm this was not the resolution you wanted. We would like to make this right, so we have reached out to you directly.
Thank you,
Ryan