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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Invitation
August 2, 2023

An excellent experience order baby shower invitations.

Date of experience: August 2, 2023
Illinois
1 review
0 helpful votes
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Happy Customer
August 2, 2023

I'm very happy with the overall experience. Ordering was easy. Price was fair. Order arrived sooner than I thought. I will definitely order from Zazzle again.

Date of experience: August 2, 2023
California
1 review
0 helpful votes
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Great shirts
August 2, 2023

Great selection of graphic tees and quick turnaround on orders!

Date of experience: August 2, 2023
NL
1 review
0 helpful votes
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We're happy
August 2, 2023

I liked how easy it was to order and personalize my card and gift. It all arrived on time for my son's birthday and he was happy with both, so naturally I was happy too!

Date of experience: August 2, 2023
Oregon
2 reviews
0 helpful votes
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Satisfactory purchase
August 2, 2023

Item is a little smaller than a medium I'm used to. But good quality.

Date of experience: August 2, 2023
Illinois
1 review
0 helpful votes
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Loved my save the dates
August 2, 2023

I absolutely love my save the dates. Great quality and very cute design. I've gotten so many compliments.

Date of experience: August 2, 2023
California
1 review
0 helpful votes
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The design looks good, but, unfortunately, I don't think I will gift the T-shirts to my family as planned because the fabric is pretty rough.

Date of experience: August 2, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Tracy,

I'm really sorry to hear about the fabric you've experienced with your t-shirt order, especially as they were intended on being a gift for your family. I can confirm that an email has been sent to you regarding the matter - rest assured that we will be more than happy to look into the matter for you and get this resolved.

Kindest regards,

Jordan

Illinois
1 review
0 helpful votes
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Tremendous
August 2, 2023

Great transaction.appreciate the communication. Will buy again.

Date of experience: August 2, 2023
Washington
1 review
0 helpful votes
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Go with them, you won't regret it!
August 2, 2023

From start to finish, it was an easy experience. There was samples available to go by, there are different color options, font, size,...etc. They made them quick and shipped it out fast. I am 1000% satisfied with the product we received and the whole process to obtain it. Would recommend them and would go with them always.

Date of experience: August 2, 2023
Texas
1 review
0 helpful votes
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Amazing stamp
August 2, 2023

My order process was smooth, it came quickly, and it was exactly as advertised!

Date of experience: August 2, 2023
Massachusetts
1 review
0 helpful votes
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Exactly what I was expecting
August 2, 2023

I ordered all in one invitations and they came out exactly how I was expecting, even a little better! Easy to use the editing tool to fully customize the invitations. Great overall experience

Date of experience: August 2, 2023
Florida
1 review
0 helpful votes
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Great quality
August 2, 2023

Love it was a little late and package damaged but cards were in tact and good

Date of experience: August 2, 2023
Washington
1 review
0 helpful votes
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Fantastic!
August 2, 2023

Zazzle had a bunch of different designs that we both really liked. It was easy to customize the wedding invites and thank you cards exactly how we wanted. Shipping was fast, I was surprised we got everything within a week of ordering! I was surprised at the paper quality and printing quality as well

Date of experience: August 2, 2023
Missouri
1 review
0 helpful votes
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Beer label perfection
August 2, 2023

Thank you for making the wonderful labels. They worked great and everyone loved the Bernie Brewsie

Date of experience: August 2, 2023
Texas
1 review
0 helpful votes
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Party invites
August 2, 2023

I ordered 10 invites and they were perfect. Thank you. They arrived very quickly.

Date of experience: August 2, 2023
Illinois
1 review
0 helpful votes
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Great :)
August 2, 2023

I was a little worried at first but it was super easy to customize my product and i received it quick! I loved it!

Date of experience: August 2, 2023
Connecticut
1 review
0 helpful votes
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Thank you cards
August 2, 2023

First time ordered thank you cards and im supper happy how did this came out. Delievery was on time
As well.

Date of experience: August 2, 2023
Maryland
1 review
0 helpful votes
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Ordered customized napkins for my daughters shower for this October. On website it show Brite vibrant colors. When I received them they look like someone photocopied the print on them. For the money I spent on these napkins they are totally not worth it. I will probably be embarrassed to even use them

Date of experience: July 30, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Linda,

I'm really sorry to hear about the quality of the napkins for your daughter's shower. We'll be more than happy to look into that for you and get this resolved so everything will be perfect for her big day. Please send us an email to [email protected], with your order ID number and we'll be happy to assist.

Kindest regards,

Jordan

Pennsylvania
11 reviews
14 helpful votes
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Easy, quality, good price
July 29, 2023

My first experience with stickers and first time with Zazzle. I kept my design simple and their process was easy. Product arrived on time and no doubt I will order more.

Date of experience: July 29, 2023
Maryland
1 review
0 helpful votes
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July 29, 2023

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Date of experience: July 29, 2023