Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
For the price and the quality, this can not be beat! The designs available only make the product that much more amazing! Highly recommend this product!
My order was fast and the quality was still extremely high. I was quite impressed.
Overalll good experience. Very happy with the product and options available with more photos allowed per holiday card. Much more than competitors
Great quality banner but the image quality isn't great. Could be partially my fault but still not 100% satisfied.
Love these cards announcing our new address with the new State shape
Beautiful bridal shower invitation s. Sent to me swiftly and promptly.
Stickers look great! Delivery was just as described
Turned out perfect! Shipping was quick. Envelopes included is just convenient!
Easy template. Quick turnaround and came looking exactly like I'd hoped they would. Thank you!
Thank you for your easy process and high quality product (a memorial service prayer card) during this difficult time.
I ordered invitations fir my daughter's Sweet 16 Party. They came exactly how I designed them on quality paper and arrived quickly. Definitely recommend.
I recommend ordering any type of card! I just loved how it all came out I was not expecting to be how I edit it
We received our invitations exactly how we had them made and in such a short amount of time! So beautiful and great quality! Love them.
Items arrived as promised and we exactly what I ordered and I am very happy with Zazzle and will order from them again
My partner and I requested a copy of our ketubah we commissioned from an artist for display at our upcoming destination wedding in Puerto Vallarta. Somehow, someone visually impaired at Zazzle observed a copyright watermark that was non-existent, needlessly rejecting our order that we desperately needed.
After following up with the artist, who informed us that she never added a watermark and couldn't observe one within the image we provided to Zazzle, we decided to order directly from a printing company in Mexico that had no issue recreating the image on foam board within 24-48 hours at a cost that was substantially less than anything offered at Zazzle. Buyer beware; this was our first and last experience with this company. Thanks for nothing.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Vallarta,
I am so sorry to hear that your order could not get processed/design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will look further into this and get in touch with via e-mail with more details.
Thank you for your patience.
Thank you,
Katie Ann