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Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Amazing Product!
September 27, 2023

For the price and the quality, this can not be beat! The designs available only make the product that much more amazing! Highly recommend this product!

Date of experience: September 26, 2023
Minnesota
1 review
0 helpful votes
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Fast and High Quality!
September 27, 2023

My order was fast and the quality was still extremely high. I was quite impressed.

Date of experience: September 26, 2023
California
1 review
0 helpful votes
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NA
September 27, 2023

Overalll good experience. Very happy with the product and options available with more photos allowed per holiday card. Much more than competitors

Date of experience: September 26, 2023
New Jersey
1 review
0 helpful votes
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Banner
September 27, 2023

Great quality banner but the image quality isn't great. Could be partially my fault but still not 100% satisfied.

Date of experience: September 26, 2023
Arkansas
2 reviews
0 helpful votes
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Cute State move card
September 27, 2023

Love these cards announcing our new address with the new State shape

Date of experience: September 26, 2023
New York
1 review
0 helpful votes
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Beautiful
September 27, 2023

Beautiful bridal shower invitation s. Sent to me swiftly and promptly.

Date of experience: September 26, 2023
South Carolina
1 review
0 helpful votes
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Great!
September 26, 2023

Stickers look great! Delivery was just as described

Date of experience: September 26, 2023
Illinois
1 review
0 helpful votes
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Birthday invites
September 26, 2023

Turned out perfect! Shipping was quick. Envelopes included is just convenient!

Date of experience: September 26, 2023
Illinois
2 reviews
0 helpful votes
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Always great!
September 26, 2023

Always great items and always excellent work. Shipping too.

Date of experience: September 26, 2023
California
1 review
0 helpful votes
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Work project
September 26, 2023

Easy template. Quick turnaround and came looking exactly like I'd hoped they would. Thank you!

Date of experience: September 26, 2023
Massachusetts
1 review
0 helpful votes
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Very good quality product.
September 26, 2023

Thank you for your easy process and high quality product (a memorial service prayer card) during this difficult time.

Date of experience: September 26, 2023
Minnesota
1 review
0 helpful votes
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Sweet 16 Invitations
September 26, 2023

I ordered invitations fir my daughter's Sweet 16 Party. They came exactly how I designed them on quality paper and arrived quickly. Definitely recommend.

Date of experience: September 26, 2023
Michigan
1 review
0 helpful votes
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Thank you cards
September 26, 2023

Great quality and they arrived fast! Would definitely buy again.

Date of experience: September 26, 2023
North Carolina
1 review
0 helpful votes
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Loved how it came out!
September 26, 2023

I recommend ordering any type of card! I just loved how it all came out I was not expecting to be how I edit it

Date of experience: September 26, 2023
New Jersey
1 review
0 helpful votes
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Perfect.
September 26, 2023

Cards came out perfect and were delivered fast. Design editor was great too.

Date of experience: September 26, 2023
California
2 reviews
0 helpful votes
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Thank you for a job well done.
September 26, 2023

Easy to use software, great prices, great product.

Date of experience: September 26, 2023
South Carolina
1 review
0 helpful votes
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Bridesmaids Luncheon Invitations
September 26, 2023

We received our invitations exactly how we had them made and in such a short amount of time! So beautiful and great quality! Love them.

Date of experience: September 26, 2023
Arizona
1 review
0 helpful votes
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Zazzle happy
September 26, 2023

Items arrived as promised and we exactly what I ordered and I am very happy with Zazzle and will order from them again

Date of experience: September 26, 2023
Illinois
1 review
0 helpful votes
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Useless
October 26, 2023

My partner and I requested a copy of our ketubah we commissioned from an artist for display at our upcoming destination wedding in Puerto Vallarta. Somehow, someone visually impaired at Zazzle observed a copyright watermark that was non-existent, needlessly rejecting our order that we desperately needed.

After following up with the artist, who informed us that she never added a watermark and couldn't observe one within the image we provided to Zazzle, we decided to order directly from a printing company in Mexico that had no issue recreating the image on foam board within 24-48 hours at a cost that was substantially less than anything offered at Zazzle. Buyer beware; this was our first and last experience with this company. Thanks for nothing.

Date of experience: September 26, 2023
Zazzle S. Zazzle Rep
over a year old

Hello Vallarta,

I am so sorry to hear that your order could not get processed/design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will look further into this and get in touch with via e-mail with more details.

Thank you for your patience.

Thank you,

Katie Ann

Louisiana
1 review
0 helpful votes
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Great
September 26, 2023

The whole experience was great. The ordering to the end product.

Date of experience: September 25, 2023