Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My cards came out exactly how I wanted them and they're great quality
We liked the flexibility to make changes to the design of the templates.
Invitations are of great quality, they came out beautiful and arrived sooner than expected! Thank you so much!
I loved the seating chart cards I made they came up perfect and arrived in a very timely manner
Paper is super thin and little blurry. It's okay for the reasonable price. Still love it!
My daughter has a therapy dog and wanted cards to hand out. They turned out great and are good quality.
Easy to personalize, best quality and fast shipping! Highly recommend
Professional and quick process. Delivery time was excellent.
It was a very good experience and would definitely come back again.
The user interface for uploading and cropping images to put on the shirt felt very intuitive, and then the delivery was even faster than expected which was appreciated.
The texture and appearance of the print on said shirt is pleasing.
They do a nice job, professional looking products and production. You know what you're going to get when you use them.
Beautiful card and just as described thank you very much
My wedding photos on this card turned out great! I wasn't expecting the vibrant colors. This was a beautiful postcard. Thank you so much! God bless you! 🙌🏾
I love my badge! It's definitely what I ordered. :)
I'm happy with the ease of shopping, the speed of delivery, and the buttons were just as advertised.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

