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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Came on time as promised!
May 25, 2024

I had to rush order these and sadly paid for rush shipping due to some mistakes on my previous order (my mistake). They came on time and they were so fun for the shower. Thank you!

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Great timing
May 25, 2024

Product came right on time!
It was what I asked for and was easy to navigate

Date of experience: May 14, 2024
Illinois
1 review
0 helpful votes
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I received a damaged product.
May 25, 2024

The package arrived early. But the board was damaged. I don't think it was packed properly. I didn't have time to send it back and have it replaced with a new one. I need to use it by adding extra decoration. It's sad because the design was actually elegant.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Yoko,

I'm really sorry to hear about the damaged board, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Texas
1 review
0 helpful votes
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Fast, Easy, Quality
May 25, 2024

What more can I say. I recommend.
What more can I say. I recommend.

Date of experience: May 14, 2024
Rhode Island
1 review
0 helpful votes
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I just loved my oversized stamp
May 25, 2024

First its pretty much self explanatory and very easy to order, I ordered mine for my restaurant so I can stamp my logo into the take out bags and it looks amazing

Date of experience: May 14, 2024
Rhode Island
1 review
0 helpful votes
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Beautiful Memorial Cards
May 25, 2024

Beautiful Memorial Cards. I am very happy with the quality and quick service.

Date of experience: May 14, 2024
Nevada
1 review
0 helpful votes
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Elegant
May 25, 2024

I ordered wedding invitations and note cards and they came out the way it was pictured. Simple but yet elegant looking. I received my order within the week as well. Thank you.

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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Very professional. Product exceeded quality expectations.

Date of experience: May 14, 2024
India
1 review
3 helpful votes
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Fullstack development in the realm of web and application design encompasses the process of crafting and constructing both the front-end and back-end aspects of a website or application. This entails proficiently handling a diverse array of programming languages and frameworks to fashion a comprehensive and fully operational digital product.

Date of experience: May 14, 2024
South Carolina
1 review
0 helpful votes
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Excellent!
May 23, 2024

I ordered a memorial mug for a dear friend. She had to say goodbye to her pup after 15.5 yrs. The process was very easy, there were several options after I had found what I was looking for and it was received several days before it was actually expected, which was a wonderful surprise.

Date of experience: May 13, 2024
California
2 reviews
0 helpful votes
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Perfectly made
May 23, 2024

Designing and ordering was easy. Invitations/envelopes arrived in a timely basis. This is my second order with zazzle and they don't disappoint

Date of experience: May 13, 2024
Illinois
1 review
0 helpful votes
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Creating my business cards was relatively easy. Took me a few tries to finally complete what I wanted, and uploading the logo and sizing it took me some time, but figured it out eventually. My main gripe is that I submit my order around noon on a Thursday and wanted next day delivery or at least by the following Tuesday because Wednesday I needed them for a trade show, so I paid over $20 for expedited shipping. I did not receive the cards until late Wednesday so went to tradeshow with no cards. Regardless, I feel as if the expedited shipping charge should be removed from order.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Jeff,

I'm really sorry to hear about the delivery issues with your recently placed business card order, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Illinois
1 review
0 helpful votes
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Bridesmaid proposal cards
May 23, 2024

The cards turned out great! I was very happy with the color and quality.

Date of experience: May 13, 2024
California
1 review
0 helpful votes
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Spent more on the shipping than the actual product to have it shipped and delivered within four days of purchase (as advertised). Only to find out they waited until the end week to ship to their currier which then took an additional three days to deliver.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Chris,

I'm really sorry to hear about the shipping delays, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Ohio
1 review
0 helpful votes
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Great as always!
May 21, 2024

Everything was great. Easy to follow steps.blah blah blah blah blah

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Nice decals/stickers
May 21, 2024

So my husband and I own a small business and we make stickers and decals but I decided to buy this from Zazzle. Haven't put them on anything yet but I'm hoping on my water bottle one will hold up. We shall see.

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
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Excellent product and website is easy and user friendly.

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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Amazing wedding invitations
May 21, 2024

This was perfect. Out wedding invitations came out beautifully and it was such a quick, easy and cost efficient process. 10/10

Date of experience: May 10, 2024
Texas
2 reviews
1 helpful vote
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Amazing 🤩
May 21, 2024

Product turned out great and fast shipping too! Will definitely be ordering again. 😁

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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Review
May 21, 2024

Due to shipping cost I am not happy with the purchase and will not recommend purchase.

Date of experience: May 10, 2024