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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Always Wicked Awesome!
May 25, 2024

A great selection and easy to adjust for my needs. Shipping came exactly when it said it would arrive and it's honestly really good quality!

Date of experience: May 15, 2024
Minnesota
1 review
0 helpful votes
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Invitations are beautiful!
May 25, 2024

Website was a bit difficult but overall good experience.

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Business cards
May 25, 2024

Simple process, fast delivery, nice quality. Would recommend it

Date of experience: May 15, 2024
Arkansas
1 review
0 helpful votes
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Perfect!
May 25, 2024

Received my business cards and they are perfect!

Thank you!

Date of experience: May 15, 2024
Missouri
1 review
0 helpful votes
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Great product, fast shipping!
May 25, 2024

My product came in a timely manner and it was just what I wanted. The picture looks high quality. Very well done, thank you!

Date of experience: May 15, 2024
Virginia
1 review
0 helpful votes
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Mothers Day Gift!
May 25, 2024

She loved the Puffin Pictures! Thanks she gave me a big Hug, a Smile and a Kiss then we went to the German Club and drank Beer!

Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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Fast and easy
May 25, 2024

It was easy to design and was delivered as expected.

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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Great!
May 25, 2024

The invites I ordered were exactly what I was looking for! Great quality and shipped fast. My first time ordering on Zazzle. Would recommend.

Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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Always early and beautiful products. Easy to use website with wonderful choices

Date of experience: May 15, 2024
New York
1 review
0 helpful votes
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Thank you!
May 25, 2024

They look great. They arrived quickly and were just what I ordered.

Date of experience: May 15, 2024
New York
1 review
0 helpful votes
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Great turn around time
May 25, 2024

Loved the design options and quick turn around time

Date of experience: May 15, 2024
South Dakota
1 review
0 helpful votes
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There were so many design choices to choose from! I also appreciated that I was supporting an independent artist showcase their amazing art work! Great quality at an affordable price!

Date of experience: May 15, 2024
Georgia
1 review
0 helpful votes
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Grad bammee
May 25, 2024

Great experience! Banner much smaller than expected but I should have paid attention to measurements! Looked large on photo since it was on a fence but it is more of a yard sign size.

Date of experience: May 15, 2024
Michigan
1 review
0 helpful votes
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Quick, quick
May 25, 2024

Super fast print job. We needed it fast and they pulled it off

Date of experience: May 15, 2024
Wisconsin
1 review
0 helpful votes
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Fast and fun!
May 25, 2024

My cup was beautifully designed and packaged, and arrived quickly and safely!

Date of experience: May 15, 2024
Illinois
1 review
0 helpful votes
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Easy To Edit
May 25, 2024

We used Zazzle for our wedding invitations, save the dates, and programs. Their software was easy to use, and user friendly to edit the items. Shipping time was fast, and the product quality was better than expected. Worth it for the price!

Date of experience: May 15, 2024
Missouri
1 review
0 helpful votes
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Great Service
May 25, 2024

Service was exceptional and the announcements were perfectly done the way we wanted.

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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I got what I wanted
May 25, 2024

I created a design without any unnecessary complications and then had it printed and send for a very good rate

Date of experience: May 14, 2024
Maryland
2 reviews
0 helpful votes
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Forever customer!
May 25, 2024
Updated review

I have used zazzle for multiple invitations and every single one turns out better than i expect!

Date of experience: May 14, 2024

Birthday Invites
June 26, 2023
Previous review

I have used zazzle a few times now for birthday invites and they always turn out perfect!

Date of experience: June 26, 2023
California
4 reviews
5 helpful votes
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Just OK, and stiff shipping fee
May 25, 2024

The custom ordering on line was confusing and after several tries, I finally reached a final decision. The product I received was not what I expected. First, the print was much smaller than it appeared on the sample and is VERY difficult to read on the labels. Then, the ink color is much lighter than expected making it even more difficult to read. The main rose is very dominating and has no gold definitions as expected. I know there is no foil involved in this particular label but the sample appeared to have more gold color on the rose tips. Also, the shipping fee was way too high for a simple envelop. I feel ripped off. Overall, I won't be ordering from Zazzle again.

Date of experience: May 14, 2024