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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Our invitations for my daughters bridal shower turned out Perfect!
Came earlier than I thought. Would highly recommend this company
Very easy to place my order. Site had a lot of great choices. Good quality of the business cards.
I ordered my save the dates and customized them to my liking and they came out perfect! Received so many compliments! The quality was amazing
Good and arrived before scheduled delivery which makes the experience even better.
I ordered a Hobbit mug that is even cuter than the pic online. Well wrapped so it arrived with no issues.
My cards were easy to design and they had very fast shipping!
We absolutely loved our oyster theme wedding invitations. They turned out amazing. Highly recommend.
These were made for my Son's birthday party, and they were a hit. The interface made it easy to add more badges. And they were reasonably priced for a minimal amount to be made
Very good i love everything
Was so good. And i will by again! Thank you
Seamless and great process. Product is beautiful and just as described.
Great website and very easy to use! Highly recommend! Five stars
I can clearly see my design through the extremely thin envelopes. Not a great look for my guests.
The invitations cards were delivered timely and the wording was correct as indicated on the order. However, the card style was not the bracket. Therefore, I was disappointed. Unfortunately, there was not sufficient time to send them back and reorder again.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Mary,
I'm really sorry to hear about the design issues through the envelopes, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan