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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Baby Shower Invites
September 27, 2024

The product was easy to create online and it arrived right on time! It turned out so beautiful and I will absolutely be ordering from Zazzle again.

Date of experience: September 17, 2024
Rhode Island
3 reviews
0 helpful votes
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Always current and expressive.
September 27, 2024

Looking for a 30th Birthday remembrance and noticed the customizable wrapping paper to include celebrants name - spectacular!

Date of experience: September 17, 2024
Florida
1 review
0 helpful votes
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Celebration of life invitations
September 27, 2024

Use a friendly ordering process your guide walked right through all of the steps. If I made a mistake, it took me back. It was very easy to do.

Date of experience: September 17, 2024
Georgia
1 review
0 helpful votes
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Perfect!
September 27, 2024

It was so easy to customize this cute mango wrapping paper for my kiddo's bday. It's heavyweight & high quality. It also arrived quickly!

Date of experience: September 17, 2024
Georgia
1 review
0 helpful votes
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Annversary invites
September 27, 2024

Received invites early. But, the print on invites was smaller than expected

Date of experience: September 17, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Deborah,

I'm really sorry to hear about the print issues with your recently placed invitations order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

California
1 review
0 helpful votes
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Excellent
September 27, 2024

It was very easy to use the template. The invitations are beautiful!

Date of experience: September 17, 2024
New York
1 review
0 helpful votes
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Highly recommend
September 27, 2024

Always love their products. Repeat customer! Will order again in future

Date of experience: September 17, 2024
Illinois
1 review
0 helpful votes
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Happy with my order, from beautiful designs, to fast shipping. Also satisfied with the quality.

Date of experience: September 17, 2024
Minnesota
1 review
0 helpful votes
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Quick and Easy
September 27, 2024

The order process was seamless, and the delivery was here so fast I thought it had to be wrong. I was impressed'

Date of experience: September 17, 2024
New York
1 review
0 helpful votes
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Nice but expensive
September 27, 2024

The invitations were great but I felt I paid a little too much for paper.

Date of experience: September 17, 2024
California
1 review
0 helpful votes
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Student Nurse Badge
September 27, 2024

I ordered it and my badge was delivered within a week. It's great!

Date of experience: September 17, 2024
Ohio
1 review
0 helpful votes
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Wedding Reception
September 27, 2024

Perfect theme quick delivery. Love them so much. Definitely use you again

Date of experience: September 17, 2024
Florida
1 review
0 helpful votes
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Everything was perfect
September 27, 2024

It was perfect just how I wanted it. The perfect experience I love it

Date of experience: September 17, 2024
New Hampshire
1 review
0 helpful votes
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Just what I hoped for!
September 27, 2024

I ordered the change of address postcards and they arrived early and were absolutely beautiful.

Date of experience: September 17, 2024
Kansas
1 review
0 helpful votes
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Excellent Give me more!
September 19, 2024

Wonderful experience. Please contact me so I can order more!

Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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Quick & Fast
September 13, 2024

Quick & fast; shipping was faster than expected which was greatly appreciated.

Date of experience: September 3, 2024
Rhode Island
1 review
0 helpful votes
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Me gustó! Gracias!
September 11, 2024

Muy buena, todo fue muy rápido. Excelente servicio, lo volvería a utilizar

Date of experience: September 1, 2024
New York
1 review
0 helpful votes
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Great experience
September 11, 2024

I had a great experience with the company and with everything I ordered

Date of experience: September 1, 2024
Ohio
1 review
0 helpful votes
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Great Service!
September 10, 2024

Business cards look great! They were delivered on time and exactly as ordered.

Date of experience: August 31, 2024
Maryland
1 review
0 helpful votes
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Customer service
September 10, 2024

Easy to customize your tags, high quality, good customer service and they are constantly send you email for checking how everything it's going

Date of experience: August 31, 2024