Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The product was easy to create online and it arrived right on time! It turned out so beautiful and I will absolutely be ordering from Zazzle again.
Looking for a 30th Birthday remembrance and noticed the customizable wrapping paper to include celebrants name - spectacular!
Use a friendly ordering process your guide walked right through all of the steps. If I made a mistake, it took me back. It was very easy to do.
Received invites early. But, the print on invites was smaller than expected
It was very easy to use the template. The invitations are beautiful!
Always love their products. Repeat customer! Will order again in future
Happy with my order, from beautiful designs, to fast shipping. Also satisfied with the quality.
The order process was seamless, and the delivery was here so fast I thought it had to be wrong. I was impressed'
The invitations were great but I felt I paid a little too much for paper.
I ordered it and my badge was delivered within a week. It's great!
Perfect theme quick delivery. Love them so much. Definitely use you again
It was perfect just how I wanted it. The perfect experience I love it
I ordered the change of address postcards and they arrived early and were absolutely beautiful.
Wonderful experience. Please contact me so I can order more!
Quick & fast; shipping was faster than expected which was greatly appreciated.
Muy buena, todo fue muy rápido. Excelente servicio, lo volvería a utilizar
I had a great experience with the company and with everything I ordered
Business cards look great! They were delivered on time and exactly as ordered.
Easy to customize your tags, high quality, good customer service and they are constantly send you email for checking how everything it's going
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Deborah,
I'm really sorry to hear about the print issues with your recently placed invitations order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan