Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Sarah R.
Unfollow Sarah R.
Share Review
Report Review

Beautiful invitation
September 30, 2024

Invitations arrived promptly and even more beautiful in person!

Date of experience: September 20, 2024
Florida
1 review
0 helpful votes
Follow Yolanta K.
Unfollow Yolanta K.
Share Review
Report Review

Beautiful save-the-dates
September 30, 2024

High quality and beautiful product. My order was also delivered quickly as well

Date of experience: September 20, 2024
Texas
1 review
0 helpful votes
Follow Jasmin Z.
Unfollow Jasmin Z.
Share Review
Report Review

Amazing
September 30, 2024

The wedding invitations came out super pretty! Got so many compliments on theme

Date of experience: September 20, 2024
California
1 review
0 helpful votes
Follow Jing T.
Unfollow Jing T.
Share Review
Report Review

Review
September 30, 2024

The shopping experience is smooth and delivery is fast. Only complaint is the shipping fee is too expensive for a small badge.

Date of experience: September 20, 2024
Texas
1 review
0 helpful votes
Follow Kim C.
Unfollow Kim C.
Share Review
Report Review

Great Product Received
September 30, 2024

I had a great experience with this product! The order was easy and I received them even earlier than the promised date. Everyone thought the product was amazing! I will definitely order from them again! Thank you for the professional product!

Date of experience: September 20, 2024
New York
1 review
0 helpful votes
Follow Kathleen U.
Unfollow Kathleen U.
Share Review
Report Review

Great job
September 30, 2024

Produce was fine. No problems with service. Would use them again.

Date of experience: September 20, 2024
Kenya
1 review
0 helpful votes
Follow Eileen X.
Unfollow Eileen X.
Share Review
Report Review

Beautiful
September 29, 2024

Beautiful done. My CEO and team loved their new badges. Will be ordering more products for the business soon.

Date of experience: September 19, 2024
Illinois
1 review
0 helpful votes
Follow Qiana D.
Unfollow Qiana D.
Share Review
Report Review

Professional and Prompt
September 29, 2024

Awesome! Placed my order on Saturday and I receive it on Tuesday.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
Follow Kenneth and Mary N.
Unfollow Kenneth and Mary N.
Share Review
Report Review

I would definitely purchase again from this seller and Zazzle. I purchased a very cute and beautiful tile of a valentine terrier. It looks just like Ivory, my pet terrier. It is even more cute and beautiful than I could have imagined. The terrier tile came in a very timely manner.

Date of experience: September 18, 2024
Texas
1 review
0 helpful votes
Follow Shannon D.
Unfollow Shannon D.
Share Review
Report Review

Nice
September 28, 2024

I thought the button would be a little bigger. It's my first time purchasing any buttons. I've been a photographer for over 50 years

Date of experience: September 18, 2024
North Carolina
1 review
0 helpful votes
Follow Beth X.
Unfollow Beth X.
Share Review
Report Review

Completely Satisfied with our order
September 28, 2024

Easy to order, arrived quickly. We were completely happy with our order.

Date of experience: September 18, 2024
New Jersey
1 review
0 helpful votes
Follow Yi-Lun V.
Unfollow Yi-Lun V.
Share Review
Report Review

Special and high quality
September 28, 2024

This is my second year to design the postcards for my friends!

Date of experience: September 17, 2024
Illinois
1 review
0 helpful votes
Follow Richard R.
Unfollow Richard R.
Share Review
Report Review

Rehearsal dinner invetations
September 28, 2024

Overall good experience invites were even delivered early

Date of experience: September 17, 2024
New York
1 review
0 helpful votes
Follow Taylor W.
Unfollow Taylor W.
Share Review
Report Review

Zazzle lives up to the name
September 28, 2024

I decided to use Zazzle for an item that was available from multiple sites. Zazzle had the right price and delivery options and... I liked the name. The website is ready to use. My order and reorder were handled quickly and even arrived early. Plenty of communications about process and delivery. Lio use them again!

Date of experience: September 17, 2024
New Hampshire
1 review
0 helpful votes
Follow Ashley U.
Unfollow Ashley U.
Share Review
Report Review

Process was seamless!
September 28, 2024

Process was seamless!The Invitations I ordered turned out beautifully! Shipping was prompt! Thank you Zazzle Artists!

Date of experience: September 17, 2024
Georgia
1 review
0 helpful votes
Follow Jessica Y.
Unfollow Jessica Y.
Share Review
Report Review

All my orders have been great!
September 28, 2024

Quick shipping & great quality! Totally satisfied with everything I have received.

Date of experience: September 17, 2024
Minnesota
1 review
0 helpful votes
Follow Angela B.
Unfollow Angela B.
Share Review
Report Review

Wonderful - yeah you heard it correctly, that's right, one word

Date of experience: September 17, 2024
Maryland
1 review
0 helpful votes
Follow jenny F.
Unfollow jenny F.
Share Review
Report Review

My card was so beautiful
September 28, 2024

Card came good and just as purchased for my mothers wedding love it so much!

Date of experience: September 17, 2024
New York
2 reviews
0 helpful votes
Follow Brenda O.
Unfollow Brenda O.
Share Review
Report Review

Postcards
September 28, 2024

I ordered some postcards and I received the postcards. They were good quality and just as I picked them. I had no problems.

Date of experience: September 17, 2024
Minnesota
1 review
0 helpful votes
Follow Angela L.
Unfollow Angela L.
Share Review
Report Review

Faded cardstock
September 28, 2024

The invitations were accurate and mostly lovely, however the cardstock they were printed on was faded on the top. Very disappointing for the cost. Also, the names on the envelopes were overlapping because the font was too large. One would think, with a company as popular as Zazzle, their customer service would be a priority...perhaps a call or email from them asking me if this was what I wanted would have been a good idea.

Date of experience: September 17, 2024