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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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I've been shopping with Zappos for a few years now and they're always the first website I go too! I would order clothes/shoes at 5pm and receive it the next morning by 9am! And free shipping too! Customer service is always great when wanting to do returns. Great online company to shop from, never had a bad experience.
Free shipping? Count me in!
Anyone out there scared to leave their home? Well, look no further! Zappos ships free, and fast! I love their customer support team, their products are aewsome.
Downside: Too expensive. I am looking for bargians. But. If you order 10 pairs of shoes, try them on, and then return all but one, it's as if you've gone to the store and you didn't have to leave the comfort of your own home.
Overall: Totally' awesome concept!
I love, love LOVE Zappos.com! They have an unbelieveable selection, and have the fastest shipping I've ever experienced. The customer service is stellar, and they offer free shipping (even if you have to return the item you purchased). I've never had to wait more than one business day for my purchases to be delivered. The site is very user friendly and easy to navigate. I love it and highly recommend it!
Really enjoyed shopping on this site. Plenty of shoes to choose from.
This is a "Titan" of clothing websites. The prices are SUPER competitive and COMPLETELY COMPARABLE to ANY brand name watch on it's home site; I was pleasantly surprised!
I absolutely love it! The prices aren't the best, but reviews are straight up and honest. When I buy a pair of shoes, I know exactly what I'm getting. That's more than you can say when you go to a store.
Every pair of shoes I bought (in the dozens) fit the reviews to the "T".
WOW. Customer service as it was meant to be. A million thank yous to zappos... a real pleasure doing business with such a great company!
I love this site, they always have the shoes I am looking for and their shipping is SOO Fast! A+
Love lvoe love Zappos! The best shoe company in the world. Huge selection. Reasonable prices, FAST SHIPPING AND GREAT CUSTOMER SERVICE! They are the best.
I don't know what else Zappos.com can do to please me more... Maybe send flying fairies to unwrap my new shoes and bluebirds to put them on my feet? Really! Zappos is so wonderful. They have my business for life! You get the lowest prices anywhere, no tax and free shipping both ways for a full 365 days. They ROCK!
Classy website. The merchandise is authentic, customer service is outstanding, return policy is generous. If I need shoes, my first online stop is zappos. Oh, I forgot to mention their biggest asset: they have a fantastic selection of shoes. Sometimes the shoes are off by a season, but not always. Fabulous website!
I love their search features! It makes hunting for just what I want so easy!
But I wish they had more high-end brands - Ann Demulemeester for one would rock my world!
This is a great place to buy shoes. They have designer brand shoes that typically sell cheaper than the designer sites. They guarantee their products. Usually receive product within 1 or 2 days! I also love their return policy. You have one year to return your purchase as long as it is returned in "new" condition in original shoe box. They will give you refund or store credit - your choice. I've been shopping with them for 4 years and have NEVER had any problems. Excellent customer service! One time I didn't receive my purchase within 5 days. Called to inquire and they sent another pair of the same shoes right away. No questions asked! They didn't even ask me to return the missing shoes if they ever came in - which they did eventually a month later. I highly recommend this site!
Greatest return policy ever. 365 days. That's right. And you know what? It is reverse psychology. Makes you NOT wanna return bc they are so nice! Free shipping BOTH WAYS. AHHHHHHHHHHHH! <3 it
This site is absolutely amazing when it comes to every aspect of shopping online.
Free shipping both ways so I don't hesitate to order something when I'm not absolutely sure about the fit.
I always, always, get my merchandise on time if not early! How amazing is that.
Their Customer Service is also extraordinary. Something I think is sorely lacking today. They send emails to advise you of Order Receipt, ship date, etc, so you don't think your order fell into a black hole and no one is paying any attention.
And the Website is attractive, informative, and easy to use. More positive facets than there's room for here.
Shop Zappos for your shoes. There's no downside.
I bought a pair of shoes from zappos.com and was happy when the shoes came 3 days later! I didn't have to return them, but if I had to, the returns are free. The prices are super cheap, and there's a really good selection.
Zappos.com is not just a great site, there is a great company behind it. They have amazing customer service and make it easy and fun to shop.
Amazing customer service, upgraded my shipping for free when i realized i needed them before I went out of town
Need New shoes? - quick cheap shipping, awesome selection for men women and children for all seasons and usually have some sort of special going on so you can save even more off thier already reasonable prices. Most of the products offered on this site have a pretty good track recored for durability and comfort with plenty of consumer feedback and reviews so you can get a more illistrated mental image of the product youre buying. If your looking for a shoe company that care about your comfort and posture check out Chaco footwear or Earth shoes.
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