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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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Best website ever! The free shipping both ways and NO question returns is amazing! I can order two sizes, try them on and send back the ones that don't fit. I will sometimes choose Zappos over higher priced sites because the customer service is SO fantastic! :)
They have great slippers for keeping my chronic plantar fasciitis at bay. These slippers remind me of the "Tide" style flip flops from this same company, except with wider straps and a memory foam footbed.
Hate to admit but it was my mom who suggested I try Zappos. Well they say mom knows best and in this case it's true lol. Loved the experience from start to finish and happy to recommend to anybody.
I did get a few compliments on my sandals. When I tried them on I simply could not take them off. I can wear them all day and my feet feel great. They are my most comfortable pair of sandals!
I really like the idea of this dress i bought, but the horizontal stripes were just too overwhelming on me. It would be prettier with fewer stripes at the bottom of the hem. Other than that, I loved it and the flowered pattern with the stripes is beautiful.
This is my favorite place for shoes of almost any kind. Great selection especially for sport and leisure and customer service is as good as it gets. Happy to recommend any time.
I love the free shipping (both ways!) and the 365 day a year return policy. Tony Hsiea is a genius and has a great business model. Also the videos are helpful. Great selection of shoes to choose from.
I know this is nothing new, but I am so enamored with Zappos' return policy! It alleviates so much pressure when it comes to ordering shoes online. I never have to stress about them being the wrong size, because I can order two pairs and return the ones that don't fit! It's genius, and I will be a Zappos customer for many years to come.
I love all the filters in Zappos you can set to find exactly what you are looking for quickly. Great selection and easy return shipping if they don't fit.
Who doesnt love zappos these days. Awesome and attentive customer service. I've bought a bunch of shoes from them before... and any time ive had an issue with size or quality, it has been resolved quickly.
Good site for online shopping!
I love their shoes and clothes!
I recently ordered a pair of shoes from Zappos. The customer service was abysmal. The order never arrived and they would not remedy the situation. I am now out over $100 for an item that was never delivered.
I had once ordered a shoe from this site. They said that I would get a discount on the price and that is why I decided to order from them. But, during the time of payment they took the exact price of the product. I lost my money and tried to contact their customer service regarding the issue. Since I was angry about losing my money, I talked to them in a rude tone. But, they just turned me off saying that they cannot help rude customers. Customers are customers, whether they are rude or calm. We pay money for a product and when we get cheated, we get rude naturally. That does not mean that they need not help their customers. Firstly, they take money from me by cheating me and secondly, they deny service for a customer in need saying about their horrible customer service agenda. I have shopped from many other sites online. I have never had to face such an issue anywhere.
In fact, there are many other sites that provide good products as well good customer service. Fsession is one among them. They are so loyal towards their customer and treat them so well.
I had an issue with the website and called up customer service they were AWESOME! And after wearing the boots for about a month there was a manufacturing defect with the sole of the shoe. I called up zappos and they were super helpful and even sent me a awesome coupon! :D yes i know that some of the prices are a bit higher but for the amount of care and help that they give there customers it is soooooo worth every penny
Really bad experience with zappos. Prices are very high and very bad shipping service
Zappos.com is an exemplary website. Not a scam! Everything arrives in exactly 2 business days and they give you a year to return the product if you never got around to using it. Amazeballs!
Never had a bad experience with Zappos.com. Wonderful selection of items. The website is super easy to use. Returns are no problem.
I was browsing online looking for a VANS wallet. Only to find out that I would have to pay shipping cost plus tax on their actual website including (pacsun, tillys, etc). Then I came across Zappos.com and wasn't sure if I should place my order since it was too good to be true because of the free shipping in any order. I ordered it Sunday night and wow! It got delivered to me on Wednesday. I'm very impressed with the product and the shipping. I'm definitely going to tell my friends and family about this awesome site and I'll most likely be back to order more products!
This is a phenomenal company. I have always received my order within just days, and they provide free shipping on initial orders, returns and exchanges. If you want or need to return your item, no need to explain why, and the time period in which to do so is vast. When ever I've had an exchange, I've always received the new item within one-two days! Great customer service, this company cares very much about their customer relationships. They will do anything to make their patrons happy.
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