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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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Ordered some shoes but the wrong size came. Guess I should not do shoe shopping online
Good prices on name brand shoes makes it possible to have more of better! Always good.
Wide but expensive selection. But they they stand behind what they sell... I have bought there and probably will again...
Zappos is easy to shop, they have a huge variety at great prices, and the free shipping and returns policy can't be beat!
The two way included shipping permits buying shoes where you you can't predict how they fit.
Prices good for the services provided. Good level of choices. What more than FREE could a user want?
Bought a pair of asics that fell apart days after receiving, they replaced and same thing happened. Yeah they refunded my money but why not sell quality goods to begin with? What a concept.
I have bought many shoes from here and always a pleasure.
Bought Fresh white on white Vans, excellent fit and at my door step within days
You get to try on in the privacy of your own home and return for free if it doesn't work for you!
My experience with this site wasn't very pleasant. They refused my return because it was passed the return window
This is a great site for a shoe addict like me haha. If you make 2-3 purchases a year, you are considered a VIP and they send you significant discount promo codes. I just got one for $30 off! No strings attached. Awesome, I love it.
Bought shoes, I was not sure how they will turn out, but I am happy it all worked out well, they fit!
Lots of shoes, LOTS of patience with my size 12, hard to fit feet, FAST service, Great customer service. THIS is what a retailer should be.
I've used Zappos on numerous occasions and have always received excellent products and service. If the item didn't fit right? No problem. Returns and exchanges are hassle free with the friendly people at Zappos. And shipping times are extraordinary. I usually get my order a day or two early.
I was extremely satisfied with my service!
I received my order in 2 days as promised.
Didnt even have to pay shipping and handling.
Definitely will recommend people to Zappos!
Love Zappos. Not only do they have a great, varied, wide selection of quality products (I buy a lot of shoes and dresses from them), their customer service is EXCELLENT. I recommend Zappos as one of the best sites for clothing and shoes.
Could have more color options on shoes, but I'm happy with what I got :)
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