ZalesReviews 144

I purchased a ring for my girlfriend for Christmas on Dec 6th, at which time they put a hold on my card for the purchase. When the item shipped they recharged my card for the same amount! Contacted customer service to be told the money will be placed back on my card after 3-5 business days. Here it is December 16th and my Christmas money for my kids is still on hold from Zales. This is the worst case scenario ever. Thanks Zales! I'll keep shopping at Kay jewelry from here on out!

I bought a 14 gold necklace for my wife several days ago. It was our 10 years wedding anniversary. The product was absolutely amazing and my wife loves it! I was hesitating for several days and then I decided to ask for some help so i contacted them and said i want a gift fro my wife. They gave me lots of good advice and then I paid the order without hesitation. I must say part of the reason is that they provide customers super good services. My wife and I are both jewelry fanatics. She loves jewels with delicate appearance and I, love hip-hop jewelry. I bought her the most precious gift from Zales and she, bought me my favorite Cuban chain from KRKC&CO, a jewelry store online that sells super fashionable men's jewels. We both received the beloved gift, which means a lot to us at out tenth anniversary. So i strongly recommend Both Zales and KRKC&CO for all the jewelry fans.

I was given a beautiful 14k gold bracelet purchased from this retailer as a gift, but it needed to have several links removed so that it fit correctly.

So, after paying for this service, (keep in mind the bracelet was also already paid for) imagine my disdain upon picking up my customized bracelet and NOT being given the extra links that were removed.

I asked the sales rep where they were, and she told me in her snootiest voice that it's not customary to return parts off of items that are customized.

I am a jewelry designer, and when I customize my pieces for my customers, i. E. shorten a piece, I always include the extra gemstones or links in case further repairs are needed in the future. So I was furious! The bracelet was paid for (14k gold) but this jeweler decided to keep my extra links to melt down and use for HIS profit, although they were rightfully mine.

I will NEVER purchase from this retailer or recommend them. Very poor ethics.

OMG! My beautiful bracelet has a story of love, remembrance, and healing. I lost my beautiful, special Angel Elanna in a tragic car accident when she was 16 years old. Elanna is my oldest granddaughter. She would always say," You Are My Everything; my friend, my second mom, sister, grandma." We did so much together. She was my son's oldest daughter and she would always tell people," I'm Daddy's Girl, All the Way, Yes, That's Me." This amazing piece of jewelry was custom made with Elanna's handwriting which is absolutely incredible! I have a tiny piece of her with me every day, birthday, holiday,... because of everything that was created on this bracelet. The bracelet also has healing signs she sends me from Heaven and so much more. Katelyn from store no. 1978 was unbelievable in making this happen. There is a connection that is also part of this story. Katelyn went to a different school than Elanna but as I explained my story she said, "I knew Elanna from soccer. I played for a year." The tears continued to flow when I found out about that and being able to have her handwriting. She had Katie meet with me. Katie is the talented designer, and creator of my one-of-a -kind special, memorable, lifelong masterpiece. She is truly gifted in her craft. Every one of the staff were so excited about seeing the bracelet and shared my joy. I can't say enough about my entire experience. Katelyn and Katie said they were so happy to know I love it and felt very special to be a part of this story. Elanna and I Thank You, Thank You, Thank You from the bottom of our Hearts.

I ordered a few gifts for my boyfriends family for Christmas on December 3rd and was promised delivery by Christmas Eve. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised. To compensate for this embarrassment, Zales sent me a gift card, with which I bought this ring. Well, they put me through hell for this ring, especially in the pickup process, for which they were very rude, uninformative, and did not even give me a box to take it out of the store in. It was finally ready to be picked up, and I got it the morning of January 20th. The band looks like it was put in a goddamn blender and is completely tarnished on top of that. For a brand new ring to look this way, plus all the other stuff Ive had to deal with, including countless calls to their customer service department, is embarrassing and shameful and I will never be shopping here again. This ring was very sentimental to me and it came to me ruined.

I posted a very similar review on Zales's Facebook page three days ago, the same day I had picked up the ring and noticed that its condition was grossly unacceptable. They responded to me that day after the post started gaining some attention on their page and promised, "truly sorry," that they would have someone reach out to me "as soon as possible." After three days and multiple inquiries, I still have not heard anything. This is a slap in the face and a $#*!ty way to treat customers. It is unfair that they can get away with doing business under these circumstances.

I purchased a ring four days ago with the promise of two day shipping. There was no information regarding my order, so I am unable to track it. I called customer service where I was told I had a twenty minute wait. Okay, that is doable on a day off. An hour and a half later, I was still on hold waiting for someone to come on the line. I am currently in their "chat" on their website waiting for someone who "will be with me shortly". I am kinda thinking my shortly and their shortly are two different shortly's. This would be amusing had I not been promised the item would arrive before Christmas. Not looking like it is going to make Santa's sleigh.

Throughout the years I have spent a substantial amount of money on jewelry between all the stores in my mall and at this particular location in the Galleria mall in middletown NY customer service has gone down the drain. I currently have a piece that has the diamond bond on it and i have to bring it in every six months... ohh how I wish I didnt have to step foot in there that often. Everytime I go in I get more and more frustrated... A few months back I had gone in to purchase two items one for my mother and one for my girlfriend. I had watched at least three people come in after me and leave before me either completing a purchase or making a payment of some sort as I stood there by the counter near the items I intended on purchasing with employees looking at me... With that being said after standing in this store for almost an hour with no assistance I had finally gotten someone's attention and purchased the two items and left. Then again less than a month ago I went in to have my one item inspected for the diamond bond and didn't even offer to clean my pieces until i told my girlfriend ( out loud) that I guess I would clean her diamond and ruby earrings when we got home, again the employee then states that I can have whatever items I want cleaned... Everyone in that store is rude if your not a middle aged person looking at a engagement ring or wedding ring. They could careless and to prove they dont care I have since filled out a survey as well as contacted the main office via the website and have gotten no response.

If you don't mind bad customer service feel free. In my opinion I will begin to shop elsewhere!

Recently I purchased a Bulova watch from Zales in the Midland Mall. Only to find out later it was USED. A Zales associate with integrity later pointed out that my "new" watch was in fact USED as was evident by the excessive wear on the band. I got my money back right before another associate said "what do you expect for the money" in front of other customers. The watch was on sale but still cost nearly $300, apparently not much money to her.
I called customer service, they listened and the Store manager Lori called me after a couple of days. She informed me that her store does not sell used items, although they obviously do. I complained and she offered to take 10% off the price, that didn't even cover my gas. She went on to say that there was nothing more she would do. I asked her to think about it and call me back. She did not call so I contacted customer service again and they informed me that Lori had given a fabricated story to Zales corporate office. She actually lied saying I wanted the watch for free. At this point customer service was not so friendly.
This shady business cannot continue. I posted what happened on my face book page. Zales FB page also received my posts of what had happened only to have my posts erased and they blocked me from their FB page. Bottom line – Let the buyer beware.

Zales has some fantastic deals on rings. I'm not going to lie: I wanted to buy my fiancee an engagement ring that looked as nice as possible for as little money as possible. Since I had heard Zales commericials on the radio and been in a store or two I knew I could trust them. So I found a couple rings online, emails the links to her friends, got the OK, and made the purchase. I didn't regret it. Zales saved me a ton of money on my engagement ring.