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Zagg

1.8

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Zagg Reviews Summary

The company faces significant challenges with product quality and customer service, as numerous reviews highlight issues with screen protectors that break easily and the high costs associated with replacements, including shipping fees for warranty claims. Many customers express frustration over long wait times for support and unhelpful service representatives, contributing to a negative perception of the company's customer care. While there are a few positive remarks regarding specific products and support experiences, the overall sentiment leans heavily towards dissatisfaction, indicating a need for improvements in product reliability and customer service efficiency.

This summary is generated by AI, based on text from customer reviews

service
101
value
104
shipping
92
returns
83
quality
97

We monitor reviews for authenticity

Serbia
2 reviews
0 helpful votes
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Great
October 16, 2020

No complaints... excellent products... awesome quality... On time delivery... Can't go wrong.

Date of experience: October 16, 2020
RU
10 reviews
16 helpful votes
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Can trust this stotre
September 1, 2020

I know thatI can trust this stotre to get me what I wat whe it coems to batteries. I needed a new batteyr for ymy laptop and I managed to get one at a very affordable price and that has been very helpful to me. I wish that there could have been more stores like this.

Date of experience: August 31, 2020
Kenya
11 reviews
16 helpful votes
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I definetly recommend it.
September 1, 2020

I like the very well designed website of the store because it makes using it veyr easy and reliable. No one will find it hard ot buy anything from this store because it is straight forward. It also has a wide variety of batteries to chooose from. This shows just how serious they are with their services. I definetly recommend it.

Date of experience: August 30, 2020
Bulgaria
14 reviews
18 helpful votes
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I like this store
September 1, 2020

I like this store because it is honest with its customers. I had some issues with the detalils of one of the batteris that was in the store and so I called them and asked them to clarify of which they did and infact even gave me more information than I had though. To me that was a good sign and I know that I can rely on them to get me exactly what I want.

Date of experience: August 30, 2020
New Jersey
1 review
9 helpful votes
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Unhappy customer
August 29, 2020

I purchased their product from Verizon and now i cannot get a warranty resolved. The website suggested process is a joke and they refuse to answer the phone. Based on customer service alone 3 stars and will not be buying their product again.

Date of experience: August 28, 2020
Germany
1 review
9 helpful votes
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Whatever you do steer clear of Zagg at all Cost they got me for over $200 after being a loyal customer for 7 years on top of that they lied and said they did not receive my original Morphy juice pack it was damage mind you so I had to have a replacement they then charge me an extra $106 I had to send the replacement back to them. So I'm out my original item, I'm out the replace my item I purchased, and Over 200 dollars just so they would stop charging my my card... They are the worst customer service and supervisors that I've ever dealt with in my entire 33 years of life it's a big money scheme and they will get you I promise

Date of experience: August 21, 2020
New York
2 reviews
10 helpful votes
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If you like to be aggravated with a Bluetooth product that ceases to work after 4 weeks -then the IFrogz Flex Force is for you! After 3 replacements (all with the same problem of the headset not taking a charge and all becoming inoperable within a month), I'm throwing in the towel! This is an inferior, unreliable product.

Date of experience: July 24, 2020
Illinois
1 review
8 helpful votes
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Horrible charging capacity. Only provides 33% additional charge to my phone when starting at 39% charge. They have offered to exchange but insist payment of $6 which seems inappropriate given they have sent me a product that fails to operate as advertised. Not a lot of money but it is the principal of the ask. I'm unimpressed with the product and their customer service.

Date of experience: June 19, 2019
Germany
3 reviews
0 helpful votes
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Good service
December 27, 2018

I have always some troubles with my unlucky mood with screen, they helped me twice. So mainly can recommend to others

Date of experience: December 26, 2018
Washington
8 reviews
29 helpful votes
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InvisibleShield by Zagg best screen saver today and customer service outstanding. Cracked screen saver replaced right a way with help on the way. Very good company
Al

Date of experience: October 8, 2018
Canada
2 reviews
21 helpful votes
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The Mophie Juicepack is NOT what it used to be. In the past, I had been satisfied with the performance of my Galaxy S6 compatible Juicepack as it provided approximately 2 full charges to my phone. However, the unit stopped working after only a year.
I recently upgraded my phone to the Samsung Galaxy S9+ and also purchased a nee compatible Mophie Juicepack. I was extremely disappointed to find that it would just barely charge my phone from slightly below 20% to a point barely over 70% before exhausting its charge. Despite several charging methods, it never got better, so I requested a warranty replacement, which arrived after a week. The replacement Juicepack performed with the same poor quality.
Whatever design changes which were made, the Mophie Juicepack is no longer worth the $100 cost or the additional weight. It no longer works as promised and the advertisement is false.

Date of experience: September 1, 2018
India
15 reviews
8 helpful votes
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So good
July 22, 2018

It is the good sarvesh and fast delivery so good nice product and good quality and low price and my experience with the company is very good

Date of experience: July 20, 2018
India
10 reviews
22 helpful votes
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Excellent
May 4, 2018

Really its good service network, i wad submitted request and i got the product within 4 to 5 days from raised the request, i thanks to all the staff of Maxbhi technical and non technical staff all service delivery department for their service. And i wish to all staff for his good future.

Date of experience: May 2, 2018
New Jersey
1 review
1 helpful vote
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Cracked case
May 8, 2017

They definitely don't stand by their product. I won't buy another one again. Waste of money. Customer support is horrible. Will not buy or suggest to a friend

Date of experience: May 8, 2017
California
1 review
1 helpful vote
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Don't!
April 25, 2017

I'm on my 5th mophie product. Hoping that one will work past a week. Seriously, a horrible line of products. They have all quit charging randomly. I don't like myself for being fooled again.

Date of experience: April 25, 2017
Pennsylvania
10 reviews
21 helpful votes
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EASY, QUICK REPSONSE
January 7, 2017

Purchased a cellphone cover with an included warranty. Cover chipped fairly soon and I requested a new one. Received quickly without a hassle and no questions.

Date of experience: January 7, 2017
California
1 review
17 helpful votes
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I loved my mophie until the day it died and shorted out. I had it for about a year and it was such a convinient battery pack and protection case. The extra weight was hardly noticable. I am writing this review to warn you that the day your mophie dies, it will short out your iphone such that your phone won't work. You may not know why it keeps crashing and dying but it could be your mophie.

Date of experience: November 30, 2013
Illinois
16 reviews
49 helpful votes
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Best battery out there. Found this last week and now my iphone doesn't die after only a few hours of usage. It is a little heavy and for those lightweights out there it might bug you.

Date of experience: May 31, 2010
Indiana
82 reviews
360 helpful votes
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Expensive but the best iphone battery I have found so far. It will weigh your pocket down a little more if that is how you carry it but for those of us who constantly have to charge it all day it is worth it.

Date of experience: April 9, 2010
Massachusetts
58 reviews
363 helpful votes
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We all know the iPhone battery is the worst part of the phone. We all know the battery dies halfway through the day if you use it at all. Mophie has this case with a built in lithium battery that is lightweight. Buy this and stop telling people your iPhone is about to die.

Date of experience: December 30, 2009