ZaggReviews 165

Zag keyboards for iPad break in six months or less. I've had several of them. The company knows that they are flawed and they continue to sell them despite them breaking continuously. They get your money and that's all they want.

I ordered screen protectors and cases over two weeks ago but never received them. I called Zagg three times asking them to trace the mailing on the package but they refused to trace or mail replacements. When I told them that I don't believe that I should have to pay for items that I never received, they threatened me saying that "they take payment charge backs very seriously and contesting the credit card payment isn't allowed!" Apparently, sales revenue is Zagg's top priority while delivering product and customer service isn't even on their radar. I will be contacting the credit card company to contest this charge. Next time I will just order through Amazon Prime and get the items in a day or two or I could also go to one of the several local Zagg stores in my area. As I reflect on the headache of dealing with Zagg.com, I have to admit that Zagg products are way overpriced and the warranty process is poorly supported and also not really a warranty since they charge you again even under warranty and also charge way too much for postage on an item that weighs less than an ounce. I would rate Zagg zero stars if I could.

Brought in a phone for a screen repair. After realizing that face recognition and other features were not working I went right back a day later. I was then told that the phone was water damaged after they realized they broke it. The phone was perfect the day before except for a cracked screen. Total BS and not a professional company.

They ask me to pay 8.00£ for "free" screen replacement postage. No way! Prefer 4-6£For brand new better quality from ebay.

So I got sucked in; I want to protect my £1050 IPhone 13 Pro and it appeared that Zagg has a European distribution channel. It doesn't. Instead they expect you to wait three weeks with no tracking for the most expensive screen protector on the market. Which hasn't arrived almost two weeks later. I don't care if it washes my dishes and home schools my kids; this kind of service is absolutely useless. Avoid. Then avoid some more.
Update 5th May 2022 - the screen saver has cracked in two places with no known impact. Customer services is proving near impossible to contact. And you have to pay a lot to get a warranty replacement. This purchase is haunting me...

I have Recently bought a iPad and needed a screen protector. Well, I stumbled upon zagg's website, and they had one for 20 bucks. LITERALLY ONLY 20 for their highest of the line protector series. Soooo, pretty cheap. After I was done ordering, I decided to inquire about my iPhones nasty screen protector. The screen protector for my iPhone had a bubble on the side. So upon registering my warranty, I contact customer service and asked them if anything can be done about the bubble on my iPhones screen. Quickly, without any hesitation they offered me a reduced fee for warranty replacement shipping, and a 50% off discount for being a new customer. Overall experience is a 10 out of 10

This is the worst you could experience! First, they make you pay for the shipping in Pounds, although you must not pay for the shipping, then you will receive an EU adapter when you are living in Australia! Then you need to return the faulty product, and you pay for the shipping! The devices are not worth buying and it's a total rip!

This place has the worst customer service I've ever experienced. Buy a different brand! One that stands behind its products and cares about their customers!

This company tried to charge me for shipping twice for warrantee replacement and then told me that they mailed me my product but they sent it to the wrong address and they sent it to the wrong address because it was my fault. Even though, they had me select my billing and shipping address as the same and they were able to charge my credit card. This place is a scam

When I bought this very expensive cover and glass they told me I could replace them any time no questions asked. I went to the booth were I got them and they don't have anything for Iphone 8 anymore. I had to call and order. The cover and the glass. They charge for shipping 7.99 each and they don't have anything. They sent two glass orders and wasn't even the rose gold glass I had originally ordered and they didn't send the cover it was their mistake but they told me my mistake or theirs I have to pay shipping! I fought and they ended up not charging it but you have to send the old cover back to them or they will charge full price dor the cover they are sending. I wasn't told that when I bought it the first time. Don't buy this.! I don't think its worth the price and the hussle.

I ordered my replacement screen protector on March 22. It is now May 9th. I have logged in to see the status of my order and track my package, that states that it's enroute... the "estimated delivery date has changed 6 times now. I feel like I'm being scammed, but I got their website from an AT&T store.

25£ for a normal screen protector that you can find in every phone shop four time less the price. I thought I would have protector forever or at least a phone life "4 years"... after one month was already broken very easily. I went to claim the warranty and the ask me pay 11£ for delivery when buying something from the website delivery is totally free.

When I purchased my first screen cover and it failed Zagg was great. Almost overnight I had the replacement. Now that they are too big to care a simple replacement takes nearly three weeks from start to finish. That's ridiculous. The quality of their product is also going down fast. Most recently when I purchased a new 12 Pro Max and Apple Watch I ordered screen covers right after ordering the phone and watch. When I got the screen covers they were very bad. The edges were very rough as though cut with a dull knife. They both failed, fell right off. Replacing them took a total of 20 days from start to finish. Again that's ridiculous. Zagg has got too big to care which seems typical anymore. They have got the last dollar of mine they will ever get.

Done waste your money on over priced products that don't last. Their warranty is a a ripoff. You can get a better product for around $5.00 at other stores.

I've used zagg's invisibility screen protectors for years now and I wouldn't switch to any other! One thing that keeps me from changing is the warranty they offer. I've broken my screen protector so many times that this warranty is such a nice bonus.

The website is easy to use and you can get a new screen protector with a few clicks on their website. They also used to require you to send in your screen protector when you get a new one but they stopped doing that this past year I believe due to covid or just trying to cut down shipping extra stuff.

As you can see in the photos, their warranty replacement packages are so nice too! It makes it super easy to replace. They used to have this other guide to place on your phone when adding a new screen protector, but they stopped including it which is fine because that's an extra piece of plastic that'll go into landfill. # environmentalism

Anyway, currently using their InvisibleShield Glass+ Privacy (black screen) and it's quite nice!

They sent me a faulty product. I returned it. It took them a month to register that it was returned (after the tracking number indicated they had received it) but they still never refunded my money, nor replaced the item.

I submitted a warranty claim for my screen protector and received it in about a week. It was so easy to process and S&H was extremely reasonable.
Absolutely no complaints.

I purchased a charging cable at the Apple Store and it randomly stopped working 4 months later. It looks brand new and wasn't used often as it was a spare for my car. I contacted Zagg to submit a replacement through my "warranty" and they wanted me to pay $8 "shipping and handling cost" to send me another cable. Cable shipping costs are $2 at best, and for $8 I can order a 5-pack of cables on Amazon. So essentially they want me to pay more money for another cable, which may again break within a month or two. I do not have faith in the product and now the company and their scammy warranty policies.