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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I was really sceptical about buying off the website due to how cheap the items are. I thought everything would arrive cheaply made and bad sizing. However, I am so glad that I brought from off here. I brought 5 bikinis for £30 which normally I'd spend on 1! All the sizing was true to size and the quality was great. Cannot wait to buy some clothes for New York off them and some new bikinis for Ibiza! Lol
Their sweaters are extremely good quality, if you buy ones that fit your size. I got a few lace up sweaters and they're brilliant. Would recommend!
I placed my first ZAFUL order just under two years ago (a bikini) and I had a great experience with the prices, free shipping, size and colour options, and also with the costumer service. Due to this great experience, I placed a larger order over this summer. This consisted of 7 articles of clothing ranging from tank tops to knit sweaters. Overall I was extremely satisfied with the items I received, I believe that this is the perfect website to find fair quality clothing for a very reasonable price. Would definitely recommend.
(side note: 2 items that I have from ZAFUL have not been included in the picture because they are in the wash)
Hard to not always order something since Zaful has a lot to offer. Very cheap prices for totally original pieces or trendy pieces for lower price than usual. I love the website because it often offers discounts, but you have to watch for them quite often. The orders I've made were always in perfect condition and the items were always alike the picture. The only order problem I got was a B. O., but I received the item two days later than the rest, so not even bad. Items were also received pretty quickly (I was honestly expecting a month of waiting atleast). You just have to be careful with the sizes like any website, they have a chart of sizes and sometimes girls comment on the size, so you can also see if the piece is smaller than usual for example.
As it has mixed reviews, i was a bit hesitant to order at first but i did it and i don't regret it. I've ordered from Zaful just once. First of all, website is really easy to use, That's what drew me in. I received everything before the deadline. They were nicely packaged, so no damage was made during transportation. I was extremely happy with the quality of all 4 items i got. Materials were nice and thick. 2 of the items had a loose thread but i just cut it off, cutting it off didn't damage it at all. Items are trendy, so you can find a lot of really nice dupes. Especially swimwear, I've ordered 3 and I am thinking about ordering more even though i don't need as much. Make sure that you will read reviews beforehand so you won't mess up the sizes
As it has mixed reviews, i was a bit hesitant to order at first but i did it and i don't regret it. I've ordered from Zaful just once. First of all, website is really easy to use, That's what drew me in. I received everything before the deadline. They were nicely packaged, so no damage was made during transportation. I was extremely happy with the quality of all 4 items i got. Materials were nice and thick. 2 of the items had a loose thread but i just cut it off, cutting it off didn't damage it at all. Items are trendy, so you can find a lot of really nice dupes. Especially swimwear, I've ordered 3 and I am thinking about ordering more even though i don't need as much. Make sure that you will read reviews beforehand so you won't mess up the sizes.
I had a fantastic shopping experience with Zaful. My package arrived in about 2 weeks and the products matched the description and the photos on their website. Generally, the website offers you a very big choice of anything that you may need
I'm currently addicted to Zaful. Why? Well, in my country you have to go through hell and back to get stuuf from outside, not because we're closed to imports, is just that our delivery system is going through a lot, like governmental sabotage and etc. So, my boyfriend wanted to give me something different, and I was looking into some some cozy jackets, when I found the perfect one... Expensive in brazilian terms, but Zaful gives you a lot of ways to relieve the prices, and that's how I got my fluffy jacket in less than a month (that's crazy here), and I've already ordered more stuff, "cause I'm really digging the site.
I absolutely love this company. I always read the reviews before purchasing something and most of the time the reviews are always positive. The customer service of this company is outstanding. If you have a problem, email them and they get back to you very quickly and try to resolve your problem. I would highly recommend anyone to purchase from Zaful!
I ordered 4 bikinis in October and all came quickly. The suits fit great and were of high material. The price was also quite good for the amount of items and the type of items I ordered and for all of this, I was pleased! Would recommend. This is my absolutely genuine review of the store.
I'm really disappointed with product! The material is not cotton polyester but only cotton! The Large size is too small that it fits my petite daughter! There was a hole on the side seam. I'm not sure if it's intended for the belt when you wrap it around or a plain damage! I demand for a refund.
I really like the product! It fits well and same as the pictures. I surely order again. Nice products, it's worth it!
This belt was a really good purchase. It looks great, and is ok quality. The only thing is that it was a bit too big, so i had to poke another hole in, which was quite difficult.
I was nervous to order from this website because there are so many like it where the clothes either don't come as expected or take months to get here. I ordered five different things from here an each one was exactly what I wanted. The sizes were perfect, the quality was good, and it got to me in such a timely manner! I was surprised at how much I loved the clothes and it came right to my door two weeks after my purchase. I will definitely be shopping here again!
COMPLETE scam.
I ordered over $100 in bikinis. With "free shipping"
Only to find out the day that HALF my order arrived, that free shipping was actually 32 euros.
I was also missing half of the bikinis I ordered.
Dear Paula,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
All of our items have a processing time that is shown clearly on the product page. Since there are too many orders on our websites, the stock quantity changes very fast.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
ZAFUL Customer Service
I was so excited when I get my order from Zaful. So I want to share with other people my real objective experience. First of all, I get my order at right time, order wasn't late. All cloths were packed very safety and proffesional. Cloths quality was amazing and looks exactly like in pictures. I was very happy that all cloths was true to sizes wich I choose for myself. I get perfect swiming suit, leggings and dress, and all cloths fits very good on me! It was my first order, but I am sure that not last!
I really enjoyed my experience with Zaful and I can't wait to order with them again. Choosing the right items to order is so easy as there are plenty of reviews on most of the items, as well as photos of the customers wearing the items. This is really helpful when trying to find clothes suited for your size and figure. The items were of great quality and looked exactly like the photos. My order arrived at my door a week after it was placed! My experience with customer service was prompt and positive and the Zaful app and website is very easy to use. The photos show the High Cut Ribbed Bandeau Bikini Set (Red) and the Unique Metal Hoop Earrings (Golden).
O have tried to buy clothes in different websites, the only one that I can recommend is Zaful. The prices are affordable, the clothes are super cool and the shipping is always on time. I haven't had any troubles buying on the website. I totally recommend it.
Zaful is by far the realest clothing online shop for me. I ordered a lot online and most of the time, I was disappointed as I don't get what I saw on pictures but this first experience on Zaful, was unexpectedly great. What attracted me most to go on and place my first order here is the good finds. Clothes are really fashionable and passed my taste. Though I didn't put on much hope on my order, I was excited and zaful didn't disappoint. I received my order after 10 days which I thought would take a month and totally worth the wait. I tried on the dress, sweater and I was all giddy and literally jumping as it all fit me well. Then the swimsuits! All are good quality, except I got the wrong size on one of the two swimsuits I ordered. I immediately coordinated my concern and they were generous to send me the same product with the correct size. Wow, right! Their customer service is amazing. Okay, this post isn't sponsored and I wrote this with my own will. Surely, this wont be my last transaction with them!
ZAFUL is the best online shopping place. I always receive my order on time. The clothing items are amazing material and great quality. The service of ZAFUL is just as great as the products. I always get my confirmation emails which is great. Highly recommended this site.
I have been really happy with the purchases I have made on Zaful. You definitely get what you pay for and the products are great quality for the price.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Laura,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We have provided you with a solution via ticket.
Please kindly login to your account and reply to us there.
Best Regards
ZAFUL Customer Service