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ZAFUL Reviews Summary
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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The clothes online are presented as Free People styles and quality. The pieces of plastic cloth that arrived looked nothing like the garments requested. My card was charged immediately for the full order even though one item was on back order. I attempted an email asking for refund and directions for returning all garments. No response. I fear we will never see a refund. Absolute SCAM!
I am really worried that my order will never arrive. The tracking number goes on to a fraudulent website. I contacted Australia post and they said the tracking number is not valid.
I have spent over AUD60 which I am worried I have lost. This should not be allowed to happen and if my order does not arrive I will let the world know.
Dear Wendy,
Thank you for taking your time to write your review. We really appreciate the feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Thank you for your support and patience.
Best regards,
Zaful.com Customer Service
I ordered 2 items before I checked the reviews. Stupidity on my part. The material is extremely cheap. NOthing was even close to fitting properly. The sleeves were made for a child, the bust for a small 13 year old, and the rest XL-it was suppose to be a L. The blouse was ordered as a Medium and was an XL. Sewn very poorly. Nothing proportioned. I just threw it out-and took the financial loss-and took it as a learning lesson.
Dear anne,
We wish to let the customer know that we are extremely sorry for their disappointment.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Zaful.com Customer Service
I have ordered a dress since 8/september 2015 and to date 26 october I have not received same. Been in touch with them via email and all I keep getting is a generic response.
Wish I had read the reviews about them then I would not have ordered from them. Like some of the reviews I was told that I should wait for 25 days and since I did not pay for a tracking service my order could not have been tracked (Although a tracking service payment was not an option). Today sent another complaint to them re non arrival of my order. Been trying to have an on line chat with them for over an hour and all I keep getting is that the agents are busy and will be with me shortly. I am now going to contact my cc company to see if I can get a refund as I have been asking for a full refund and zaful appears to be ignoring this request.
In short I will not advise anyone to buy from them as I firmly believe that they are scammers
Dear Ria,
Thank you so much for informing us about your shopping experience.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service
Placed my order on 9/5/2015 and still haven't received a thing! If it doesn't arrive by the 10/31, I will dispute the order with my credit card company. I've written Zatful and they claim the orders shipped and should be here within 25 days! If I'd known this was a company in China, I would not have wasted my time or money!
Dear Beth,
Thank you for recent comments.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Thank you very much for your cooperation.
Best regards,
Zaful.com Customer Service
Only if i read previous comments before, i ordered never recieved anything, do not order from them its waste of your nerves
Dear maie,
Thank you for your valuable feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Thank you very much for your understanding.
Best regards,
Zaful.com Customer Service
I never received my order and am trying to get a refund but their website is not functioning. There's no number to call. Very frustrating. Do not order from this company!
Dear Mara,
Thank you for your important feedback and for letting us about your experience with us.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Once again we apologize for any inconvenience we may have caused.
Best regards,
Zaful.com Customer Service
I came across Zaful a while back and bought a few products from them. I had not read the bad reviews before that but I received everything I ordered, except two dresses that were out of stock. They immediately contacted me and resolved the problem. I was really happy with everything. Clothes were so cute, cheap, and good quality. I have been seeing lots of bad reviews but I have not lost faith in this company and will continue to shop at zaful.
These were my order numbers:
UU**************
UU**************
Hope someone finds this helpful.
What I ordered was a cute tunic. What I got was a very wrinkled shirt looking cheap version of the tunic, with some of the seams inside out and the bottom not hemmed. It looks like a child made it.
Dear Laura,
I want to start by thanking you for notifying us about the issue.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Zaful.com Customer Service
Do not order from this company. Clothing is poor made and not sized correctly. Everything I received was unwearable. In order to return you have to ship to China which is so expensive not worth it. Just figure on throwing their product in the garbage.
Dear Joy,
Thank you for your important feedback and for letting us about your experience with us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you very much for your collaboration.
Best regards,
Zaful.com Customer Service
Thin material, sewn where facing shoes, elastic broke during first try on, construction of dress pieces sewn to high. Good luck on the return process! If you spend money on what looks good on a website with this company you will be very disappointed in the product and the money you wasted.
Dear doreen,
We are so grateful for this feedback. It means a lot to us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best regards,
Zaful.com Customer Service
I think I might have gotten off easy compared to some of the experiences of reviewers on this site. After struggling with them to return my items and get refunded for the item they did not send, I disputed the charge with my credit card and got a full refund. I donated the clothes to a women's shelter.
First time customer, I purchased four items for autumn from Zaful.com. I received three; the fabric was cheap, poorly crafted and the fit of the clothing was terrible. The fourth item was on back order which I did not find out until I tried to return the other three.
Zaful expected me to pay shipping from the US to Singapore. Who is going to do that?! It's a deliberate attempt to deter returns. The cost of shipping was nearly as much as I paid for the clothing. They kept responding to my requests for a paid shipping label with copies of their return policy which is a tiered system ranging from me selling my own items on ebay to paying to ship them back for a full refund (minus the $30-$40 for international shipping). Their return process also involves me taking pictures of their items and sending the pictures with descriptions of my issues with them.
No good, horrible, terrible, very bad. Cheaply made trendy clothing is too plentiful to buy them from a company that will ALSO inconvenience and scam you.
Dear Nicole，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Thank you again for bringing these matters to our attention.
Best regards,
Zaful.com Customer Service
I made an order around 3 weeks ago. To then discover all the bad reviews. And that I might not even receive any items. I have contacted their customer service through email as the phone number is conveniently not working. I was told to start with it was with shipping courier. That I'd have to wait 3 days. Then after 2 days to be told that 'zaful' have loads of parcels in their warehouse and it would take time to find and process a refund. I cancelled my card just incase. So they asked if I could provide a PayPal account which I did. Now today after being told the order was cancelled around 2 weeks ago! They are now saying I can't get a refund as the parcel is on its way out. And that once I receive it I can get a refund minus delivery. Which was a third of the order! I paid extra so it would be here in 3-4 working days this was 3 weeks ago. They are now saying it can take a further 25-30 days for delivery. I doubt I will even receive a parcel or a penny back. If you think something is too good to be true then it probably is! Avoid at all costs. Use a well named website. As the hassle I've had and still having is ridiculous!
Dear Stephanie,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you for your support and patience.
Best regards,
Zaful.com Customer Service
Mui hermosa ropa he encargado varias veces y todo biene igual a la foto solo las tallas poco reducido pero perfecto en lo demas la telas muy padre y finitas, me encanta comprar en zafil :)
I ordered over $200 worth of items and only received 1/4 of my order. I HATED it! I tried to return 2 sweaters bc they were discolored AND had HOLES in them but they would not let me. All they offered me was $10 and I bought 2 for over $50! It took over one MONTH to receive what I received and I STILL HAVE NOT RECEIVED THE REST OF MY ORDER! They said I needed to send them a COLOR PHOTO OF MY ID, PASSPORT, AND DRIVER'S LICENSE AND A PHOTO COPY OF MY CREDIT CARD AND MY DATE OF BIRTH! WTF?! Oh, and GOOD LUCK trying to get a hold of ANYONE! SCAMMERS
Dear deedee,
Thank you so much for your important feedback.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosewholesale.com/m-article.htm?id=99
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Thank you for your attention.
Best regards,
Zaful.com Customer Service
ZAFUL AND WISH KEPT POSTING BEAUTIFUL ITEMS ON FACEBOOK. I DECIDED TO GIVE IT A SHOT. BEAUTIFUL ITEMS FOR VERY AFFORDABLE PRICES.
THE ITEMS DID NOT LOOK LIKE PICTURES. CHEAP MATERIAL AND THE SIZING IS OFF. NOTHING FIT. I AM A SIZE M AND I TRIED TO GIVE CLOTHES TO A FRIEND WHO IS A SIZE S AND STILL TOO SMALL.
THEY BASICALLY COUNTERFEIT OUTFITS WITH THE WORST MATERIAL AND EVEN WORSE DESIGNERS. ABSOLUTE GARBAGE. MY 7 YEAR OLD NEICE CAN MAKE A SHIRT BETTER WITH HER BEGINNERS MACHINE.
WANT TO RETURN? GOOD LUCK IT'S COSTS ABOUT THE SAME PRICE AS ORDERING.
STAY AWAY I URGE YOU. PLEASE READ REVIEWS BEFORE ORDERING FROM SITES LIKE THESE! YOU WILL GET EXCITED ABOUT PRICE AND JUST WANT TO ORDER ASAP. PLEASE DO NOT. 90 DOLLARS DOWN THE DRAIN. 54 DOLLARS TO RETURN. COMPLETE SCAM!
Dear Jessica，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Thank you again for bringing these matters to our attention.
Best regards,
Zaful.com Customer Service
Quick to take your money but goods never arrive! Should be banned! Impossible to communicate with. 0 rating but had to select 1 in order to submit this!
Dear susy,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you for your support and patience.
Best regards,
Zaful.com Customer Service
The Clothes I've Found At "Zaful " Are Exceptional, I Love Good Quality At Good Prices & "Zaful" Has Them, I get Many Compliments When I Wear The Garments I've Purchased & Its A Great Feeling Their Not On Any Local Store Racks, Unique, Beautiful & Me Clothes, Doesn't Get Any Better.
I am really hoping that the reviews are not what they seem, but I am beginning to be concerned. I have been trying to return defective products and I have had no luck via Chat or with emails as the verification code doesn't work - no matter how many times I refresh! I also called the support center and spoke to someone who clearly didn't understand me as I told her the verification code isn't working and she proceeds to tell me to email through Support Center - again I said you need a verification code just to email! She hung up :( PLEASE HELP! I hav spent almost $200!
Dear Melissa,
Thank you for taking your time to write your review.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service
SCAM SCAM SCUM! This is the worst place I have ever shopped with. According to their tracking link, my dress was sent out on the 14th of September and it is the 20th of October and I have received nothing! I paid for 5-7 days delivery and I am now at 6 weeks and still waiting! I tried contacting them but the email that pops up is my own user name - so dodgy... MASSIVE SCAM!
Doesn't even deserve 1 star but has to be done - yuck
Dear Sonya，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Although the standard delivery time of Expedited Shipping will be around 3-7 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Thank you very much for your cooperation.
Best regards,
Zaful.com Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sheila，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Thank you for bring this matter to attention.
Best regards,
Zaful.com Customer Service