ZAFULReviews 5,971

I've seen a lot of people complain about this company, but I have never ever had a bad experience with them. The only even remotely negative experience was that I ordered a skirt that was too small because I didn't look at the size guide. That's on me. I have gotten a lot of things from this site and they've all been good quality items and come on... You can't beat the prices.

The items do take some time to ship, but it is worth the wait in my experience.

Recently I ordered two large size dresses from Zaful which appeared beautiful in pictures but I couldn't believe what was sent or made.The material quality was very cheap, sizes were small and colour was different from online pictures. Really why do you deceive customers in pictures and mail something else? I regret and don't know what to do with the dresses except to donate them because Zaful shut me off by not getting back to me. I am totally disappointed. Samantha

I ordered a dress on Jan. 30 and almost a month later it is still showing "processing" when I check on it. Their website won't even let me file a ticket to inquire about it. I'll probably never get it. Absolutely horrible customer service (no way to contact them except by filing a ticket). Don't order from them unless you're willing to take a chance on losing your money.

UPDATE - Months after my review I got a reply from Zaful telling me that the dress I ordered was not available. They said to go ahead and order something else. I tried to no avail. Still didn't receive anything. Finally received a refund in May. Absolutely ridiculous! Don't ever order from them!

I ordered a beautiful yellow skirt, and got it within a week. It was exactly as pictured on the website. It fit like a glove and I received so many compliments. I had no issues with ordering from them, and would do so in the future. I love that you can also upload pics of clothing you like and if it gets enough votes they can make it and sell on their site! Will shop with them again!

I bought from this site, firstofall the costumer service Excellent! Very nice clothes, good price and their quality is very good, they look exactly like they look in the site and the size exactly according to size chart, shipment arrived very quickly, no doubt I'll buy from them again.

I waited for over 2 month and never got my order from them. Then I wrote to their customer service and it was even worse than not getting the order. So first, the person asked me to go to the post office and check if my package was there and check my neighbours houses as well! Seriously!? After all that nonsence I requested a full refund. They started offering me only credit towards future orders and all kinds of "special" discounts. How generous! So it took me a couple more messeges of requesting my money back with a threat to file a PayPal complaint. Only after that they promised to give me a full refund. After about 10 days I finally got my money back. So in total they've been using my money for 2,5 month!

Stay away from Zaful.com! Total scam!

Ordered 22 items for the first time from this seller Zaful. BIG mistake. When I received my items in the mail, EVERY ITEM was of poor cheap quality material & was nothing of what they advertised in the pictures. All 22 items were cheap imitations of those pictures. They were not the actual real deal in the pictures. I went to return all 22 items for a refund. 1 week after Zaful had already received my returned items in the post, they refused to respond nor issue a refund, telling lies, claiming that they did not receive it, despite tracking on website confirmed that it has been DELIVERED to the correct address. Lucky I was insured with Paypal. If it wasn't for Paypal, Zaful would have ran off with my money. As per reviews on this site, it is evidence that this seller is a scammer (475 Bad reviews vs 150 good reviews).

The seller uses different tactics to make their money by:
*NEVER issuing a refund
*Selling cheap poor quality fake imitations & marking up their margin
*Over charging
*Not dispatching any purchases, after charging customers (this is called stealing)

Im not a fussy person, however everyone else saw the products I had bought off Zaful & they all said the same thing... cheap imitations poorly made & look nothing like in the pictures. BUYERS BEWARE. DO NOT GO THROUGH THIS SELLER NOR NEGOTIATE WITH THIS SELLER IF YOU WANT A REFUND, OTHERWISE YOU WILL LOSE. GO THROUGH PAYPAL AS PAYPAL WILL GUARANTEE YOUR REFUND.

Message for Zaful: Zaful you can write whatever comeback you want, regardless of what I say... You have over 475 BAD reviews versus 150 good reviews. Thats more than half! So say what you want with your sh! Tty copy & paste generic emails that you send to everyone. Actions speak louder than words.

BUYER BEWARE- FRAUDS-SCAMMERS
The worst things I've ever purchased in my life. I order 3 dresses and 3 bathing suits. None of them look like like the pictures. One of the dresses was a different shade of blue and HUGE. The other dresses had horrible fit. And then the bathing suits run super small. But in addition to that they were poorly made. Biggest disappointment. Never shop from here.
*Update*
I'm also still waiting on another order that I ordered on the same day. Even though that will probably be a huge disappointment too. I'm currently working on returning the items and getting a refund I will update again with how the process goes.
*2nd Update*
The process to return items is horrible. They basically argue with you back and forth until you get tired of it. I sent pictures, and now they want me to show a picture with me holding a tape measure to show that it is the wrong size and doesn't match the description (also the dress looks nothing like the picure in addition to being large). The process has been dragging on.
I finally received the second package (I ordered both the same day). And one of the dress was completely wrong. Two of the dresses were okay, but too long and one of the dresses was not as described at all. It was supposed to be a maxidress and they sent a short tight dress that is above the knee. I am still trying to return but the process is not customer friendly. Customer service is the worst.
*3rd Update*
They finally agreed to issue me a refund on the faulty items and the wrong item. But I have not received the money yet--so I won't believe it until I see it. I'm going to keep fighting until I get my money. I'll let you know how it goes.

I have ordered a dress from zaful which took over 3 weeks to arrive. Then it was the wrong size and had other colors than what was pictured in the photo. I've been arguing about sending in photos (which won't upload to their website) with their 'customer service' for 3 days now, when all I want is a refund. I am beginning to be VERY suspicious. Why can't they just let me return the item and and refund my money via paypal, instead of some Z wallet? Very suspicious.
Update- 2 months later: After arguing with customer service and leaving this review here, I finally was allowed to just return the dress and receive a refund. Shipping to China is not cheap, I paid close to $23. I was told on 2/26 that I would receive my refund as soon as the dress arrived and was processed. After 5 weeks had passed I contacted customer service again and told them that I trusted the dress was there by now, and I expected my refund immediately, or I would file a complaint with paypal. Well, that worked like a charm, because I finally did receive it today. So, overall - you have to be very careful about sizing when ordering from these people, and be pretty sure you'll keep what you order, as you have to be very persistent in order to get a refund, and return shipping is very expensive. I'm just glad that I finally did get (most of) my money back.