Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Rosemary H.
Unfollow Rosemary H.
Share Review
Report Review

I ordered a few cute crop tops from Zaful and had an incredibly positive experience. My order arrived promptly and the sizes I ordered fit as I had hoped they would. The pieces were good quality given their exceptionally low prices, and they have held up well to multiple wears and washes (and earned me many compliments). Overall I had a great customer experience using this site and will definitely continue to shop on the Zaful site.

Date of experience: December 10, 2017
Texas
1 review
0 helpful votes
Follow Janna K.
Unfollow Janna K.
Share Review
Report Review

I have Zaful app on my phone. It's so easy to use it. I save items the ones I like and later on if i decide to order them I simply move it to a card. They have a couple options for payment, make your shopping very convenience. For example my first order UA************** came perfectly. I love all items, the quality as well. Jeans made from a good material and zip was in a good quality. The cardigan and bikini looks just like on the website. Size was true. I haven't return a single item from any my orders. My next order UA************** was so beautiful! It was a long silk coat/cardigan. I'm in love with it. I had a couple questions in the beginning, you can chat with a customer representative or call Zaful. Very nice and quick service. I'm keep ordering stuff))) My last order UA************** has a purse which I'm using every day. Either for work or going out. So cute, perfect size, excellent material and zip. My friend recommended me Zaful and I can do the same. They have true pictures, good price, good quality and customer service. Also you can earn a points and spend as a money for your future orders. No shipping charges.

Date of experience: December 10, 2017
Pennsylvania
1 review
3 helpful votes
Follow Ignacio B.
Unfollow Ignacio B.
Share Review
Report Review

Horrible
December 11, 2017

This brand is horrible. I ordered a hoddie and I received it 1 month later, also the quality is horrible. It always looks like items are on sale for a limited period of time. THIS IS FAKE! They are always on that sale price so don't be fooled. Do not buy from this website

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 10, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Ignacio,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We do provide very accurate product descriptions on all of our product pages. The price is affected by many factors.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

Michigan
1 review
0 helpful votes
Follow Alyssa S.
Unfollow Alyssa S.
Share Review
Report Review

I ordered a leaf print bikini from zaful, I love the bathing suit I ordered. It was great quality and it fit fairly well, I ordered a size up because reading most of the reviews the zaful sizes run small. Though when my bathing suit was first sent to me, it was sent with two bottoms instead of a bottom and a top, which Im assuming was a manufacturing or packing accident. Though once I notified zaful about the issue they sent me a new bathing suit with the top and bottom, free of charge. The only bad about my shopping experience with zaful was having to wait to actually get the top of my bathing suit. Though the quality of my bathing suit was great and I will be ordering from zaful again soon.

Date of experience: December 10, 2017
Italy
1 review
0 helpful votes
Follow Federica A.
Unfollow Federica A.
Share Review
Report Review

Zaful is addicting!
December 11, 2017

Hi! I buy from Zaful for 2 years. You can find a variety of products, really cute and unique. The matierials are pretty good if we consider the prices. The shipping usually takes 1 month. I've always got items without issues, I'm very satisfied! You can find every kind of dress, sweaters, shoes and a lot more. I also really like the jewelry they sell, really cute and cheap.

Date of experience: December 10, 2017
Tennessee
1 review
0 helpful votes
Follow Magda D.
Unfollow Magda D.
Share Review
Report Review

Unusual
December 11, 2017

I love the unusual clothes and jewellery that I can purchase on this website. Everyone always asks where I bought my different styled clothes. Delivery is quite slow but just make sure you order a few weeks before you want it and then it's grand. The quality of the jumpers I ordered were warm and soft and have been through the wash and still look good! I will be shopping here again

Date of experience: December 10, 2017
Egypt
1 review
0 helpful votes
Follow Ayah H.
Unfollow Ayah H.
Share Review
Report Review

Best prices, quality and good customer care.
I was honestly really surprised with the quality of them.

Date of experience: December 10, 2017
Canada
2 reviews
6 helpful votes
Follow me f.
Unfollow me f.
Share Review
Report Review

Duties are terrible
December 10, 2017

Duties are the same cost as your order. If you spend $100, expect to pay $100 in duty fees. Not worth it. When ordering online, just picture everything twice the cost. Might as well go to the mall and buy something.

However I will say that the clothes are great and they all came within 2 weeks. I may order again but be aware of the duties.

Date of experience: December 10, 2017
Portugal
2 reviews
0 helpful votes
Follow Joana M.
Unfollow Joana M.
Share Review
Report Review

Shopping at Zaful
December 11, 2017

Today I come to tell you my experience in Zaful.
The clothes are very similar to the pictures.
The clothes have a good quality.
The size of the clothes was prefect.
The delivery time did not exceed one month.

Date of experience: December 10, 2017
Italy
1 review
0 helpful votes
Follow Michela F.
Unfollow Michela F.
Share Review
Report Review

È la prima volta che ordino su Zaful e mi sono trovata benissimo. Il mio ordine è arrivato in circa 3 settimane senza nessun costo aggiuntivo. I vestiti che mi sono arrivati erano uguali a quelli sul sito e di buon materiale. Il servizio clienti é molto gentile, pronto a rispondere a qualsiasi domanda.
Unica cosa, io porto una XS ma ho ordinato una S. Quindi prendete una taglia in piu.

Date of experience: December 10, 2017
Australia
1 review
0 helpful votes
Follow Chlarisse B.
Unfollow Chlarisse B.
Share Review
Report Review

Great service!
December 11, 2017

I was skeptical at first but after looking at some review videos of zaful on youtube I decided to give it a try. I wasnt disappointed at all! Shipping took almost about a month but it personally wasnt a hassle for me. Its understandable and they do very well at explaining the processing and possible delivery delays. The images of the items are for sure exactly what youll get. The bikini quality surely isnt the best of the best but trust me its way worth the money. I had also ordered the wrong size for the bikini but customer service was very quick to respond to the matter. Note that when changing an order, tell customer service immediately and not abruptly as they arent able to do much when the order has been dispatched. Overall zaful provides such lovely customer service and bikinis at such a great price. Its really well worth the try

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
Follow Aye I.
Unfollow Aye I.
Share Review
Report Review

I ordered a bikini from Zaful after hearing good things about it from friends. The process was super easy and even when there was a problem with my order (an address mix up) they were easy to in contact with and immediately sorted it out. Bikini was a nice quality and great value for money, didn't take very long to arrive either. I'm definately going to order another one for my holiday next year!

Date of experience: December 10, 2017
Texas
1 review
0 helpful votes
Follow Joe H.
Unfollow Joe H.
Share Review
Report Review

Very good experience!
December 11, 2017

I had a very good experience with Zaful! I ordered four different bikinis from them on September 9,2017. I received the order on September 21,2017. I feel pleased with that shipping time, considering the items come from overseas. My order number was U**************. The other great thing about Zaful is they have plenty of reviews and pictures of other people's experiences. This allowed for me to pick the correct size. I definitely plan on being a repeat customer!

Date of experience: December 9, 2017
Utah
1 review
0 helpful votes
Follow Camryn A.
Unfollow Camryn A.
Share Review
Report Review

THE BEST SWIMSUIT SHOP
December 11, 2017

I have been buying clothes off of zaful for YEARS and I get more compliments on their cheap swimsuits than any swimsuit from a higher end store. They do have smaller sizes, so you have to size up but they are always willing to send you the right size if you end up getting one that doesn't fit. They have the best customer service and I loveeeee their clothes.

Date of experience: December 9, 2017
Australia
1 review
0 helpful votes
Follow abby f.
Unfollow abby f.
Share Review
Report Review

Best online website
December 11, 2017

I was abit worried at first ordering from this online company, but now I've ordered from them multiple times and encouraged my friends to as well. Never unhappy with service, sizing, cost or quality of my products regardless of if they're clothing or bikinis. Prices are super cheap and everything is of great quality for an online store. Would totally recommend

Date of experience: December 9, 2017
Canada
1 review
0 helpful votes
Follow Taylor M.
Unfollow Taylor M.
Share Review
Report Review

Great Swimsuits!
December 11, 2017

I have ordered from Zaful a few times and I have been happy with the product each time. The swimsuits do run a little small, but most suits have plenty of reviews on their website and people say if they run small. In my most recent order I got a white top and bottom set, the bottoms had a pattern. I was a little worried that the white would go see through when it got wet, but it didn't at all! I don't like the padding/liners in bathing suit tops, so I took them out, and still wasn't see through when wet! I also order a mosaic beach throw which was a very thin material, but was perfect for the beach because sand doesn't stick to it like a towel! Shipping does take a long time, but they are clear about that and provide tracking information. I cannot get enough of their swimwear, and whenever I post an Insta pic in one of their suits girls always want to know where it's from! I haven't been able to find this quality and price point in a bathing suit before. I am looking forward to buying some of their clothes in my next order to see what they are like! Great style, quality and price if you can wait a little while for it to arrive :)

Date of experience: December 9, 2017
Michigan
1 review
0 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

Very good experience
December 11, 2017

I was a little skeptical at first when purchasing only because of the international mailing which can be tricky sometimes. However, the prices are very reasonable so I figured I would try it out. After the first bathing suit I ordered, not only did it arrive in about two weeks but despite it being SUPER high quality, it unfortunately didn't fit perfectly but that is problematic always with buying swimsuits online. I thought I would return the suit for a refund but instead they told me that they would credit my account and I could give it to someone who it would fit! I was shocked. That little bit of effort on their part was all it took for me to trust them in ordering again. Since then I have ordered more items and all in perfect condition and very high quality especially for the price. My most recent purchase was a pair of boots and they are my new favorites.

Date of experience: December 9, 2017
California
2 reviews
2 helpful votes
Follow k t.
Unfollow k t.
Share Review
Report Review

I have ordered from Zaful a couple of times, my most recent purchase being order # U************** (three bathing suits and a shirt). I was honestly really surprised with the quality of them. I bought two of the same style bikini in different colors and both fit amazing, and had no flaws. The shirt has actually become one of my favorites. Its super cute and I get alot of comments and questions about where I got it, and when I tell them it's from Zaful, people are shocked. They have really great prices and customer service is super helpful. It's honestly just a hit or a miss with their products, but if you don't like it, they'll gladly return it for you. The only downside is shipping can take up to a month, so if you're in a rush to get your items this isn't the place for you, but if you're patient, this is your place!

Date of experience: December 9, 2017
Maryland
1 review
4 helpful votes
Follow Benji S.
Unfollow Benji S.
Share Review
Report Review

On December 2nd, I ordered an extra large black Hooded Double Zip Up Padded Parka Coat from Zaful and about a week later I got my package except instead of receiving what I ordered, I had got a medium brown leather Ralph Lauren Polo jacket? The jacket I received didn't have any tags on it and it isn't even a piece of clothing available for sale on Zaful's website, which makes me think that someone, during the delivery process, may of took my order out of the package and replaced it with a random used jacket! I was planning on returning the item so that I could get an exchange for the original coat I ordered or a refund however there's literally no way to reach them! The support tickets on their website don't submit and no one ever answers the U.S. customer line or the Facebook live chat. I'm seriously so pissed off with this company! I have NEVER had an experience like this with other online clothing businesses! They need to make this right!

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Benji,
We are sorry to hear you've had difficulties to reach us.

Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.

If you prefer to contact us on the phone, please call us from MON-SUN 16:30 TO 00:00 (Pacific time) on our US&CANADA helpline number: +(1)-888-830-0888, or MON-SUN 07:30 TO 18:00 (Greenwich Mean Time +8 hours) on our worldwide number: +(001)-888-830-0888.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

Spain
2 reviews
1 helpful vote
Follow Esther L.
Unfollow Esther L.
Share Review
Report Review

I have been buying from Zaful since more than a year and all the clothes I received were as described on the page. Good value for money, furthermore I have never had shipping problems, and the support service is pretty efficient. If you want to find original and trendy designs for affordable prices, that's the site to get your clothes from.

Date of experience: December 9, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos