Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of YouTube

YouTubeReviews 1,220

2.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate YouTube?
grey stargrey stargrey stargrey stargrey star

YouTube Reviews Summary

YouTube's reputation is increasingly marred by customer dissatisfaction, primarily due to excessive advertisements and perceived censorship. Users express frustration over the platform's reliance on ads, which disrupt viewing experiences and lead many to consider alternatives. Complaints about account suspensions and a lack of transparency regarding community guidelines further exacerbate concerns about customer service. While some users appreciate the vast array of content available, the overall sentiment indicates a growing discontent with YouTube's management practices, prompting calls for more user-friendly policies and a potential shift to competing platforms.

This summary is generated by AI, based on text from customer reviews

service
343
value
320
shipping
204
returns
205
quality
318

We monitor reviews for authenticity

GB
3 reviews
1 helpful vote
Follow Nikholai W.
Unfollow Nikholai W.
Share Review
Report Review

Youtube can make anyone surf it forever. But the best I like about Youtube is it's simplicity

Date of experience: February 11, 2013
Canada
2 reviews
5 helpful votes
Follow Ashley O.
Unfollow Ashley O.
Share Review
Report Review

I ordered 3 pairs of boots from Alloy, I wish i was writing about how nice they were but I have yet to get them, they were shipped on Jan 16th 2013. I have called customer service three times since then, on the website it claims Canadian shipping is 7 to 10 business days, after I ordered it claims its 10 to 15 business days, I was told 21 business days by the Alloy rep tonight, be where if ordering from Canada!

Date of experience: February 8, 2013
Norway
2 reviews
1 helpful vote
Follow Anton B.
Unfollow Anton B.
Share Review
Report Review

Eh, the quality of stuff some people post is highly dubious, to say the least

Date of experience: February 7, 2013
Georgia
4 reviews
6 helpful votes
Follow george h.
Unfollow george h.
Share Review
Report Review

YouTube is one of the best inventions on entertainment, I love browsing new videos all the time. It gets addicting.

Date of experience: January 21, 2013
Arizona
9 reviews
18 helpful votes
Follow DavisonH S.
Unfollow DavisonH S.
Share Review
Report Review

This is the best plat for watching any sort of video. The best thing is that videos are updated instantaneously. Google products simply rocks!

Date of experience: January 18, 2013
GB
2 reviews
2 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Share Review
Report Review

I love it
December 18, 2012

I love it. It is a great site where you can watch videos hours and hours. Music, film trailers, interviews, documentary and many others. You can find there almost every video you are looking for. It can be funny and educative at the same time.

Date of experience: December 18, 2012
Maine
7 reviews
9 helpful votes
Follow Robin R.
Unfollow Robin R.
Share Review
Report Review

One of the Top 5 Social Media sites. Great for marketing!

Date of experience: November 30, 2012
Egypt
9 reviews
10 helpful votes
Follow Mary W.
Unfollow Mary W.
Share Review
Report Review

We use Youtube for all our product videos for our website http://www.tropicalrareseeds.com and it is excellent, you can see how we managed to integrate an RSS feed of our products.

Our Youtube channel is here and you can see how Youtube allows us to brand with the logo http://www.youtube.com/user/tropicalrareseeds

Date of experience: November 29, 2012
MD
5 reviews
2 helpful votes
Follow Carolinecig w.
Unfollow Carolinecig w.
Share Review
Report Review

Don't know what I would do without this site, especially when there appears something new, a song or an interview and you can find it only on youtube.com

Date of experience: November 12, 2012
California
9 reviews
28 helpful votes
Follow Paul X.
Unfollow Paul X.
Share Review
Report Review

I enjoy watching YouTube for lots of different reasons. My only complaint is the comments part of YouTube where there are trolls and bullying going on and do wish YouTube would take care of this issue. 4 out of 5 stars.

Date of experience: October 17, 2012
Pennsylvania
9 reviews
11 helpful votes
Follow andrew k.
Unfollow andrew k.
Share Review
Report Review

Great site but the commercials are getting out of control. Having a ad pop up in the middle of a video is nonsense!

Date of experience: October 11, 2012
Philippines
2 reviews
1 helpful vote
Follow Yuri B.
Unfollow Yuri B.
Share Review
Report Review

My Angel Mom submitted by Linda Rumbaugh. I took this picture with my phone in my back yard. I was thinking of my mom a lot and it was getting near to her birthday. This was in the sky overlooking my home. I believe it was my mom watching over me. I am originally from Pennsylvania but moved to Texas two years before my mom passed.

Date of experience: October 4, 2012
California
6 reviews
1 helpful vote
Follow Juan V.
Unfollow Juan V.
Share Review
Report Review

Love it
September 13, 2012

Love it. At first I thought google made a mistake in buying youtube, but now I see it was a good idea since they can play ads in front of the videos.

Date of experience: September 13, 2012
Illinois
3 reviews
9 helpful votes
Follow Jamie F.
Unfollow Jamie F.
Share Review
Report Review

I order from them all the time. Great clothes, great customer service. Easy to deal with and easy to make returns.

Date of experience: September 12, 2012
Illinois
8 reviews
9 helpful votes
Follow Kyle W.
Unfollow Kyle W.
Share Review
Report Review

Can watch this for awhile too. But beware of making a YouTube account (site is now owned by Google). It can lock you out of your account with the right login information. But since membership isn't required to use YouTube, I'll use it until it does.

Date of experience: August 26, 2012
Ukraine
4 reviews
4 helpful votes
Follow Vicky D.
Unfollow Vicky D.
Share Review
Report Review

YouTube is the great source of news and other events!

Date of experience: August 13, 2012
New Jersey
3 reviews
9 helpful votes
Follow Ricky M.
Unfollow Ricky M.
Share Review
Report Review

Youtube is a great video sharing site, with social network integration and a great interface. But what really defines sites like this is their userbase, and that is where YouTube flops. The commenters on YouTube take advantage of their anonymity to hurt others and create pointless arguments. And not just that, but the YouTube support team takes very little action to actually stop it. It has an amazing potential for improvement, but the userbase needs to be improved first.

Date of experience: August 13, 2012
Indiana
6 reviews
9 helpful votes
Follow Nathan W.
Unfollow Nathan W.
Share Review
Report Review

A lot of the comments are made by idiots, and so are a chunk of the videos, but a vast majority of great videos exist on the website, along with occasional intelligent comment. I would recommend it.

Date of experience: August 13, 2012
Florida
3 reviews
16 helpful votes
Follow Kate K.
Unfollow Kate K.
Share Review
Report Review

Most of us try to keep track of all our favorite movies and TV shows but sometimes it's very difficult with most of our busy schedules. Netflix, Hulu and Sidereel are three of many sites that allow us to track the things that we want to watch. Watching our favorite videos online saved us money and time. We can watch something faster online since there are less commercials (usually saves about 15 min.) it's also cheaper than going to the movies or renting a video for a night. Using these sites we can watch them from anywhere in the world at a convenient hour.

Youtube is very helpful and it allows you to watch thousands of movies and videos instantly. But youtude is very unorganized so it always takes a long time to find a video. Most movies are broken up into many small clips and it's very frustrating when some clips can't be found. Youtube don't usually show recent movies and TV shows so it's not always very helpful. But overall it has a lot of things that we can watch so for that I would recommend it.

Date of experience: July 9, 2012
Florida
3 reviews
11 helpful votes
Follow Hogan W.
Unfollow Hogan W.
Share Review
Report Review

Youtube is the industry standard for video sharing, it seems. They effectively let you create content, share it to a huge audience, and easily re post content you view to friends. It's incredibly easy to use, and the interface is very user friendly. One huge pro is the massive audience you share to when you upload a video. Everyone knows about youtube, and since its been acquired by google, it has brought a lot more traffic to the site. One con would be the lack of stability in it's design. It seems like the team is never satisfied with the design of the landing page, and with all the redesigns, sometimes it's hard to find the content i'm so used to finding easily. Youtube does viewing, uploading, sharing, rating, but not official tv show viewing like Hulu.

Date of experience: July 9, 2012