YOOXReviews 541

If you are lucky enough, u can get an outstanding look with a huge discount.
But also u can receive a bunch of fake shoes, shirts, etc.

I'm a regular shopper (wish I weren't so regular) and had no problems with them whatsoever. I've had quite a bit of returns lately and they all went smoothly. Good bargains, quick delivery most of the time, easy and free returns. The site is enormous though so you have to develop a system to search plus it's worth waiting for extra offers and a discount on discounts :) I even ordered some fragile household items and everything was OK. As far as fakes are concerned, you can always contact manufacturers and ask them if they sell their stuff on yoox as well. I compared Dr. Martens' shoes I ordered from yoox to those in an actual shop and they were the same. This is the European site, maybe there are more problems elsewhere.

I placed my first order for a pair of sneakers, but whithin a few hours I received an email notifying me my order and payment had been cancelled. I did not request this cancellation. When I asked why via email, I received no response. This seems to be a common theme among other customers. I ordered the the same sneakers again but the same cancelation happened. My money was returned to my credit card a few hours later but I will be monitoring my credit card activity closely as this company has been accused of using payment info as a scam in other reviews. I would not recommend this seller.

I've been order from yoox used multiple account to get the 1st order promo code that they gave. But as soon as I placed the orders, it keep cancelled, and need to verify my credit card, and soon after that, my order still got cancelled, by contacting yoox, I've been told that they will not accept my order and showing somehow my email related to somebody else profile. This is totally crazy. Im believe that I got banned from mistake of someone else, so I hope yoox can lift this. Thank you

I felt compelled to write a review after I saw all the negative reviews on this site. Yoox is hands down my favorite retail company. I have been with them since 2004 and had nothing but excellent experience. All their items are authentic, amazing quality, made in Italy. You can get unique designer clothes and accessories for a fraction of a price. Everything arrives quickly, nicely packaged. If something doesn't fit, I just pop it in the box it arrived in, fix the attached return label, and off it goes. I get a refund in a few days.

I truly think that the majority of the negative reviews are fake!

I was a customer since 2015 until they recently canceled my order. I purchase quite a bit of merchandise, usually 2 sizes of each item I order because certain designers have a smaller or a larger fit, especially knits and YOOX, should know this. And, YOOX sent me a birthday coupon for an extra 20% off, so I placed my order and they canceled the entire order due to too many returns without informing. I called them and they wouldn't tell my why and one week after I called I received a call from someone at YOOX advising me that I could no longer order anymore items due to too many returns, even though I keep what fits and return what doesn't. I am paying for the return shipping so why are they so difficult? Online shopping is a different world, because you can't try items on so it's expected to return items back.

Placed several orders in the past with no issue. However, placed an order yesterday and the address defaulted to an old address in another state which I had previously deleted. When I called customer service, they were extremely rude, unhelpful and told me it was my fault. They were unwilling to update the address for me, despite the order not even being processed yet, and refused to cancel it and place a new order to the correct address. Their only advice was cancel the order then you can keep looking at the website to see if the item comes back into stock'. Left such a bad taste in my mouth, the manager I spoke to was patronizing and unkind. I will never be shopping here again.

I ordered 2 pairs of Guiseppe wedge sneakers in white couldn't tell the difference between the 2. Received them and figured the difference out but they didn't fit. Returned the products and reordered the same items in a smaller size. Just recvd my order today which I should have received over a week ago due to free expedited ship code that they didn't honor. Found out today they're sending me back 1 pair of sneakers because of their policy. All items were eligible for return, I only tried on 1 of each shoe. Submitted a dispute through PAYPAL. They won't let me speak to anyone in the "warehouse" to find out why they're returning the item back to me. Even though I repurchased the same items in a smaller size Clearly indicating the shoe was the wrong size... BEWARE THEY DON'T HONOR THEIR POLICY... SCAMMER LIKE BEHAVIOR

YOOX ASKED US TO CLOSE PAYPAL DISPUTE AND THEN SENT NO REFUND!
24 DEC 2018 BOUGHT NAPAPIJRI JACKET FOR £285
28 DEC 2018 RECEIVED JACKET
28 DEC 2018 RETURNED JACKET TO YOOX VIA UPS
7 JAN 2019 ITEM RECEIVED BY YOOX (UPS TRACKING NO: IZW**************)
8 JAN 2019 ITEM RELISTED ON YOOX SITE
15JAN 2019 PAYPAL DISPUTE OPENED
18 JAN 2019 YOOX CUSTOMER SERVICE ASK US TO CLOSE DISPUTE AND THEY WILL SEND REFUND IMMEDIATELY
19 JAN 2019 PAYPAL SAY THEY ARE GOING TO SEND WARNING TO YOOX ABOUT CONDUCT
21 JAN STILL NO REFUND SO NEW DISPUTE ON POTENTIALLY SUSPICIOUS ACTIVITY

IN SHORT, AFTER NUMEROUS EMAILS STILL NO REFUND

CUSTOMER SERVICE HAVE NOW MADE FALSE PROMISES AND INSTRUCTIONS ABOUT SENDING REFUND AND NOT SENT IT... THIS IS OVER 2 WEEKS NOW!

CUSTOMER SINCE 2012

I was a customer for more than 5 years-high quality products, super fast shipping. My order was placed on November 21 and credit card was charged on November 28. On December 9 I checked the status of the order and it was still getting "prepared". 2 pairs of shoes getting prepared for shipping for 18 days. I requested order to be cancelled and refunded, yoox refused. Order was shipped on December 10th and email message said that "your card is charged today", which is a lie-it was charged on November 28th.
Brokerage part-it was 32% of value of the goods. Ontario HST is 13%. Why am I paying $20 to submit $16 to government? This issue was addressed by many US internet vendors who offer many different shipping /brokerage options and charge way less-Purolator/US Post are the examples.
Quality part-if I want to buy 3rd World made products, I can do it at my local mall. Last few orders more and more (insert East European or Asian country name)-made Italian shirts have been sneaking into my orders. This must be clearly disclosed in the product description, considering premium price asked.
I was surprised to see such a low rating here.

I ordered some yeezy boots, that were discounted to 360 euros for black friday. The size didnt fit, so i asked for an exchange, they emailed me that the size i wanted will be reserved for me. I sent the package back, and today i received an email that my order is cancelled because the size is not in stock anymore, which should've been reserved. I email them asking if its possible to send another colour of the same product, which was available in my size. I receive an email saying that this is not possible and that my size is back in stock and i can make another purchase with the regular price of 580 euros. On the same day they were out of stock then back in stock, suggesting me to make another purchase that wouldve cost me 200 euros more. So convenient, right? I ve ordered from so many websites before and this never ever happened to me before. SOO dissapointing. Such cheap method to gain a few euros. Disgusting!

I've bought here since 2011. I did a purchase once a month or something like that. The first problem happened in august 2018 I bought one model of boots6 the shop sent another one. When I wrote to service, they offered me 20 discount as a refund. On 20th October, I bought sneakers and shirt. The shop sent my order with EMS. My parcel came to my country, was accepted by custom and was returned to Italy! I was shocked and wrote to customer service and got an answer they were so sorry, but I had to wait till the moment when the shop would receive my parcel back and then I would get my money back. On 13 November, the shop got my order, they returned me money for one position. 24th November. The sum of money for the second position hasn't been returned

Selling fake goods. Selling fake goods. Selling fakes with a high price to trick people to buy. Trick people into buying with crazy discount. Even after discounts it is still expensive to pay for fake goods.do not buy anything from this unscrupulous company unless you are a cheapo who wants to pay less for a 80percent lookalike fake piece of crap.go to the original authentic branded website to compare the catalog and you will understand.