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Yodle

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

We monitor reviews for authenticity

Pennsylvania
1 review
6 helpful votes
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Fantastic Scam
April 10, 2017

They have a great business plan charge you thousands of dollars and don't do squat! Then they bill your CC you would have better luck talking to that Nigerian Prince!

Date of experience: April 10, 2017
Executive S. — Yodle Rep
over a year old

Hey Bob,

We're sorry you feel that way - would you mind sending us your account details via PM so we can try and help?

-Mike

Connecticut
1 review
4 helpful votes
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I signed up with this company hoping to put me towards the top of any searches for my type of business/service in my area. I have not received 1 lead. I have had 2 calls from people trying to sell me something, but, that is it. I feel like really stupid for spending my money on this. I work really hard for my money too! DO NOT SPEND ANY OF YOUR ADVERTISING DOLLARS WITH YODLE! -Linda-

Date of experience: April 4, 2017
Executive S. — Yodle Rep
over a year old

Hey Linda,

We're sorry you're not receiving the result you expected - would you mind providing us your account details via private message so we can reach out and see if we can help?

-Mike

Texas
1 review
8 helpful votes
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I wanted more visibility for my company and Yodle promised they could make that happen. I already have a website that I paid to have built and it's pretty good, just not very visible. They didn't want anything to do with it - they "built" another "website" that was so generic it looked like a 3rd grader did it. After thousands of dollars, many calls to Yodle and NO legitimate business leads, they told me that I was in a very competitive market, the lack of success was my fault (I needed to build THEIR website with reviews and pictures) and said there was nothing else they could do. When I told them I was disgusted with their lack of attention to my account, they said they would be OK with them if I terminated our relationship. I should have trusted the reviews I read about what a sham this company is... You should too. If I could, I'd list my phone number and ask anyone who is thinking about signing up with these yo-yo's to call me first...

Date of experience: April 2, 2017
Executive S. — Yodle Rep
over a year old

Hey Kim,

We're very sorry you didn't receive the results you hoped for - would you mind sending us your account details via private message so we can investigate?

-Mike

Illinois
1 review
5 helpful votes
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I set up a site, pictures and reviews- time wasted
Then paid $200 a month.
I was waiting the magical 3 months to receive a phone call and NOTHING!
Waste of Money and Time!

Date of experience: April 1, 2017
Executive S. — Yodle Rep
over a year old

Hey Dawn,

We'd be happy to touch base with you and talk about your experience - would you mind sending us your account details via private message?

-Mike

Virginia
1 review
6 helpful votes
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They did a great job for 3 years but started giving me the run around when I tried to cancel. The manager that I needed to talk to in order to finalize the cancellation was never available and did not return calls at the time promised. I will call all of the people I referred to Yodle and tell them what they are doing to me.

Date of experience: March 24, 2017
Executive S. — Yodle Rep
over a year old

Hey Brian,

We're very sorry you had this experience, and we'd like to take a look at your account and see how we can improve - would you mind sending us your account details via private message?

-Mike

Massachusetts
1 review
5 helpful votes
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Very Bad Company
March 12, 2017

If you want to see many complaints about Yodle check the report on the BBB, you, ll be stunned
I filed a complaint on classaction.com to file a suit as my company lost over $7000 with Yodle

Date of experience: March 12, 2017
Executive S. — Yodle Rep
over a year old

Bill,

Your experience is definitely outside the norm, and we'd like to talk to you so that we can understand what went wrong. Can you private message us your account details so we can assist?

-Mike

Australia
1 review
6 helpful votes
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If you have a small business that you run on your own this can be very expensive way to go!...

Date of experience: March 10, 2017
Executive S. — Yodle Rep
over a year old

Janet,

We definitely understand that small businesses operate on a fixed budget, and are happy to discuss ways to help. Can you private message us your contact info so we can reach out?

-Mike

New Jersey
1 review
6 helpful votes
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I paid $1,500 for their advertising. Six months went by and I didn't have a single lead to show for it. STAY AWAY!

Date of experience: March 9, 2017
Executive S. — Yodle Rep
over a year old

Chris,

We're sorry that you didn't receive the results you hoped for with our services, and would like to speak with you further about your experience to see if we can help. Would you mind messaging us your contact details?

-Mike

Cambodia
1 review
5 helpful votes
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Their sales team is trained to perfection in overcoming nearly every objection you can think up for not getting Yodle marketing service. I should have known better, as you can hear the call center rambling chatter in the background. Their demo (yodle demo) was pretty convincing and high tech looking, so I fell for the sizzle, when in fact all I got was a gross and disgusting overcooked slab of Omaha steak.

They got me for roughly $600+ a month for 3 months, and though I did get phone calls for service I provide using Yodle, in the end when I calculated everything I actually ended up losing a lot money.

To the Yodle public relations team trolling the Internet, No apologies or investigation is necessary, you flat out are a total ripoff and scam.

Date of experience: March 9, 2017
Executive S. — Yodle Rep
over a year old

Mark,

We understand your frustration, and would be happy to reach out and discuss in an attempt to improve. Feel free to private message your contact details, and we'll try to resolve.

-Mike

New Jersey
1 review
12 helpful votes
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I can't believe that I allowed Yodle to rob me of $5,000 of my hard earned money. Their sales team did a great job of selling me on their service, but as soon as I signed on the dotted line, the sales team disappeared. Then I was handed off to a bunch of flunky account managers. The first thing they did was educate me on how to promote the lowsy "adversite" that they whipped together for me in a few hours. Not only was the site rudimentary and not aesthetically pleasing, but also had a bunch of misinformation. Everything from the stock photos they used, to the language was bogus! When I requested that they change the photos and the verbiage, they never got back to me. I eventually had to re-write the content myself and email it to them. I even sent a new background image for the site, but they didn't even implement it. Then, the amount of work that they wanted me to do to promote their site was ridiculous. The whole reason why I hired Yodle was because I don't have time to do my own website marketing and prospecting. Little did I know that I was the marketing machine. To sum things up, all I got out of this during my 3 month campaign, was a bunch of phone calls from prospective customers who weren't even in my geographic area or from those looking for services that my company doesn't even provide. Just by chance, I thought I might bump into one solid lead from this, but that wasn't the case. After my 3-month campaign ended, I didn't realize that I had to cancel the automatically renewing contract in writing, and it went on for another 2 months. It wasn't until I reconciled my credit card statement that I realized they were still charging me. When I brought this to their attention and requested a refund for the extra 2 months, they ran me around for 2 weeks before telling me NO. Do yourself a favor and hire a small web development company or freelancer that comes recommended to you from an associate.

Date of experience: February 17, 2017
Executive S. — Yodle Rep
over a year old

Mike,

We're very sorry that you had a poor experience with our service, and did not receive the results you had hoped for. Please send us your account information via private message, and we'll investigate further and see if we can assist.

-Mike

Florida
1 review
6 helpful votes
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Total Scam!
February 10, 2017

Yodle sounds good when you talk to them, when it comes to delivering any sort of value added benefit to your business they fail miserably. DO NOT WASTE YOUR MONEY

Date of experience: February 10, 2017
Executive S. — Yodle Rep
over a year old

Mitchell,

Sorry you didn't feel you received the value you expected out of the service - would you like us to reach out and see if we can help?

-Mike

Texas
1 review
9 helpful votes
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STOP Yodle Selling Junk
January 31, 2017

I just want to say Yodle's sales team is Austin, TX has some good scripts. They know how to sell you the golden goose, the magic bullet, or however you would sell a sure thing. I reviewed this site along with others. The most impressive review they had was the real estate agents video that was on their own page. So I decided to reach out to him. He told me that Yodle has the rights to that video and that he recorded it in his first months of working with them. He has moved on and chosen another company as they did not deliver or even come close. So when Yodle reached back out to me, I explained that their own video for Real Estate was not accurate and their response was that is one persons point of view. I went further to explain to the representative that the one person is the person they are standing by and showcasing on their webpage. I told them it might be best for you to take it off and record an Agent that has actually seen the system work for them. They said we might do that. They have not I will attach the link from their own page. Their response was back to reading their scripts and sending me more emails after telling them I was not interested. So Zero Stars would be appropriate but it wont let me so 1 star it is.

http://www.yodle.com/success-stories/financial-and-real-estate/rodger-l-maisch-pa

Date of experience: January 31, 2017
Executive S. — Yodle Rep
over a year old

Michael - we'd be happy to investigate your individual experience, would you mind sending us the account details this is in regards to via private message?

-Mike

New York
1 review
12 helpful votes
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They are a scam 650.00 later not one call requesting info on my service I am from New York White plains area. I plan to visit them this with my demand of 650.00 with sign in tow i will stand for three days to help weed out this kind of company i am gathering more people to stand with me june9 to june12 **************

Date of experience: January 24, 2017
Executive S. — Yodle Rep
over a year old

Mary,

If you'd like to send me your account details via private message, I'd be happy to investigate and see why the service didn't work for you.

-Mike

New Jersey
1 review
17 helpful votes
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First of all they tell you one thing on the call and another in the contract, which makes it hard to cancel service. I was told that I could cancel anytime with no additional charges, but now I'm told that the contract states that their is a cancellation fee,

The major issue that I discovered is that they want you to pay for service for at least 3 months (although they try to sell you on six months) before you see any results. WTF! Why not charge you when the results pour in?

I'll let my AMEX card deal with them. AMEX has always come through for me.

Date of experience: January 20, 2017
Executive S. — Yodle Rep
over a year old

Hey Fred,

Sorry there was some sort of misunderstanding around the contract terms of the product you purchased, would you mind sending me some additional details about your account so that I can see what went wrong?

-Mike

Florida
2 reviews
10 helpful votes
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Save your money!
January 13, 2017

I was signed up for 6 months. Big scam. When I was considering signing up I read the reviews and the girl on the phone talked me into signing up for $199 for 3 months. I should have known when I read the negative reviews that there was some truth to them but didn't. My mistake! Never got anything from this. Save your money!

Date of experience: January 13, 2017
Executive S. — Yodle Rep
over a year old

Leslie,

I'm very sorry that you feel you didn't receive what was promised, can you send me your account details so I can look into your experience and see what went wrong?

-Mike

California
1 review
20 helpful votes
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Just don't do it
January 13, 2017

My boyfriend started a business and found Yodle and was promised all these things and that his business would be listed on the first page of Google if he has 3 good reviews. The website design was horrendous. We're still on page 4. He's complained several times about the company name that they messed up on. It's cost us more than we can afford. He's currently cancelling.

Date of experience: January 13, 2017
Executive S. — Yodle Rep
over a year old

Dear Sadie,

Very sorry that you had issues with the service, if you have any further problems please private message me your account details and I'll be glad to assist.

-Mike

California
1 review
7 helpful votes
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Real estate
January 13, 2017

Hmmm, I should've read this first! I too was contacted by a rep. And with promises of helping me get my website up and running as well as my social media page amoungst other promises. I took a chance with the last of my advertising money for the year. Huge waste of money, in six months I got one lead from these guys and it was a marketer asking if I would like to learn how to get more leads... HA HA HA OMG! Seriously. And to pour salt on the wound the cancellation process is damn near impossible. My best advice is to just hang up on these clowns And run...

Date of experience: January 13, 2017
Executive S. — Yodle Rep
over a year old

Dear Steve,

We're very sorry that you didn't receive the results you hope for, and had some difficulty with the cancellation process. If you'd like to private message me your account information, I'd be happy to investigate and see if I can assist.

-Mike

Arizona
1 review
17 helpful votes
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Can't believe I allowed their sales guy to sign me up. Alarms should have gone off when he said 'if this doesn't work, you will never trust another salesperson again'. Not the end of the world but they are asking more for cancellation of the contract then it costs to stay.

Date of experience: January 12, 2017
Executive S. — Yodle Rep
over a year old

Hey Mike,

Very sorry you had a poor experience, and am happy to look into this if you'd like to private message me your account details.

-Mike

Illinois
2 reviews
13 helpful votes
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Company makes promises that they won't keep. They take your money upfront, so you are stuck with it. Save your time and money, because they won't deliver any results.

Date of experience: January 5, 2017
Executive S. — Yodle Rep
over a year old

Bob,

Can you private message me some details about your account so I can investigate? Would like to try and figure out what went wrong here.

-Mike

California
3 reviews
19 helpful votes
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$#*! Yodle!,
January 1, 2017

Do not even give this company one second of your time! They tell you everything you want to hear but deliver Nothing except recurring charges on your card. I had to change my account to stop the charges. After 60 Days I could not find my company on ANY searches using all of the information and keywords they collected in the lengthy setup call. We spoke to 5 different people at Yodle and all of them said something different. It then became clear that they don't actually offer a service! The last woman we spoke with cancelled us after she could not help us with the fact that their antiquated system could not have an iPhone photo uploaded due to the fact that it had too much resolution. They have no pictures that even depict a carpet cleaning service. Our logo could not be uploaded because of problems with their site that after 3 hours on the phone could not be solved. After the $#*! cancelled us by email, they simply kept our $800 with no offer to refund anything and they will not return calls or emails! I would not believe ANY reviews that give Yodle anything above a scam! I must question the 5 star reviews on sitejabber. I sincerely hope that Yodle cashes out my $800 in pennies and feeds them to their employees until they all $#*!ing die! The world would be a better place without this criminal enterprise.

Date of experience: January 1, 2017
Executive S. — Yodle Rep
over a year old

Dear Mike,

I apologize that you had a poor experience, and would be happy to investigate further. Please send me your account details via private message, and I'll take a look.

-Mike