Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got a cold call. All they wanted was to do their dog and pony show online. None of my questions were answered. Only one company in my Industry group is sited as a reference. This company is well represented in Google searches.
I don't see how this produce or service is applicable to my sales needs.
The comment below is from the PR Rep, Jacquelyn L. For Yodle not a customer.
6/23/15 I got a phone call and e-mail from Yodle. While they are concerned about my bad experience, I wonder why they don't acknowledge it was their choice of Telemarketing C.
It would be refreshing to get honest "human" ownership of a bad decision, inquiry for the unanswered questions, and offer of some low key introduction of what they have to offer.
The tools are easy to use and if there are any questions, they are available to walk me through any issues I have.
Great tools to promote my small business!
I love this service! Yodle has me excited about expanding my business because I can see that it is possible! The tools & services and customer service that Yodle offers are EXACTLY what I needed to get my business going and off the ground. Making a real difference in my community and my business.
The title says it all. I haven't been able to have my marketing running since early April of these people. I have officially had to give them a "GET YOUR $#*! TOGETHER" date before we fire them and move on to someone who can actually help us. They keep saying they will be in touch and they never are. They keep passing me to someone new who says that they will PERSONALLY get the problem handled. Then when they cant, they pass me to someone else. It's shocking how many managers apparently have managers too. So as of right now... STAY AWAY FROM THIS COMPANY! Unless you are ok with zero marketing and hours upon hours on phone calls that do absolutely no $#*!ing good! When they get my marketing going then I will pull this review down. So PLEASE, I dont want to hear any responses from any Yodle professionals trying to talk me down from this. When you do your job, this will get removed... If you don't, then I will find every review site possible and post this same review. I don't wish the stress I've been put through on anyone!
Hi Hunter - I'm really sorry to hear about this, and I'd like to do anything I can to help. If you wouldn't mind contacting me and explaining the situation, I'll look into what's going on and try to get it resolved as quickly as possible. You can reach me at [email protected] or 646-770-8974.
Thank you,
Syvenna Siebert
I'm just two weeks into using Yodle and have already begun receiving inquiries and orders. The system really works, and the staff is extremely helpful and friendly to work with. I'd recommend them to any small business!
The online Chat with Jordan was extremely helpful in getting my content updated to attract the right type of clients.
In detail, I spoke to another employee who transfer me to Ian Moore, He went through the set-up explaining and showing me what needs to be done, with me following on my computer. He made sure I completely understand each section throughly, he also had patience and understanding. I actually enjoy the time. Thanks and looking forward to the next time, if there is anything I forget. Thanks again for the understanding.
I have been working with Yodle for years and have always been happy. There is a personal connection with my marketing consultants and I always have someone to talk with about my account. They always follow-up when they say they will and keep me up to date on the new features with the product. Without even requesting it, they are constantly coming up with new ideas for better results. I have already recommended many others and will continue to do so!
We have been with Yodle for several months and we are receiving calls from new clients every other day. It has paid for itself several times over. I would be happy to tell anybody who is interested in marketing this is the route to go.
We have been helped by several of their professional staff members. It seems like every time we email or call in they are quick to respond. Jordan was our most recent Yodler who helped us quickly add some new information to our site.
Yodle has been lightning fast with its responses to my occasional phone calls or emails, and has been positive and helpful in every response. These days, that kind of customer service is rare, but not from Yodle.
Note: Yodle did not ask me to post this comment. It is my own idea entirely.
Great Company. They have been very helpful. Has helped double our business.
Being located in a rapidly growing town, being noticed first can make a huge impact on patient flow. Yodle certainly has helped us to get noticed.
ANDREW WAS A VERY HELPFULL IN REVIEWING OUR ADVERSITE PERFORMANCE AND WENT THE EXTRA MILE IN ANSWERING QUESTIONS.
I AM SURE HIS OUTSTANDING SUGGESTIONS WILL LEAD TO A MORE PRODUCTIVE USE OF AN ALREADY GREAT PRODUCT IN OUR MARKETING STRATEGY. THANKS ANDREW!
I hired Yodel after long and careful consideration and after 5-6 months of dismal performance and a lot of $ out of pocket canceled the service. My big problem is: Yodle was negligent in taking down my site and damaged my practice by redirecting anyone searching my key words to their dead site with a dysfunctional phone #.
I kept calling Yodle, who are very nice on the phone BTW, but totally incompetent at preforming basic operations on my account critical to my practice. Like cancellation! Yodle now after 4 calls and 3+ months still have not taken down the links and site. Not only was this service very poor in performance, dealing with them is like VD. Yodle is the gift that keeps on giving, making you pay months after you terminate them. They are good at promising and very poor on follow up. Not just one one individual, but at multiple echelons of the organization. I asked the last manager to personally call me when he could confirm the site was down and he said no, he would send an email. He refused to give me POC at the legal department as well. Nice huh?
Yodle might work for some businesses but is definitely not for a professional service company of any kind based on my experience.
Kyle Jensen Architect, Orlando FL
Kyle - I'm really disappointed to read your review, and I can understand why you're so frustrated. If this hasn't been resolved, can you please contact me directly at [email protected] or 646-770-8974? I want to make this a priority and get this taken care of for you ASAP. I'd also like to get more information about who you spoke with so that we can look into it. We hold ourselves to a high standard of customer service, and it sounds like this wasn't what you experienced.
Thanks for sharing your comments - please contact me if you need anything.
Best of luck,
Syvenna Siebert
I have been able to get my small business a web presence with a very small investment of time and money. From what I have experienced so far partnering with Yodle was a great investment.
Since I began this marketing journey with my dad, the owner of CSCInc., last year, I have not completed one task without going about it the hardest way possible. Of course, I am a perfectionist and must understand everything in order to move forward. Every single time I call on Yodle. Their experts not only step up, but then proceed to blow me away with all of the benefits they continue to offer. Not only have we recv'd several solid leads... our site and presence shows up everywhere. Keep up the awesome work! Thank you so much!
First time user, I like how easy everything is to use. If I can use them, anyone can use them. Great product!
They promise the moon, but when you see the actual figures, it just doesn't add up. I spent over $2500 in two months, and got nothing but more sales talk, and attagirl, keep up the good work. After the first few weeks, they did nothing. My on-line presence actually disappeared, rather than increased, during this period of time.
Sally - I'm really sorry to hear this. If you'd be open to sharing any additional feedback, please contact me at [email protected] or 646-770-8974.
Thanks,
Syvenna Siebert, PR Manager
I am 19 days into my "Yodle Experience" and I am impressed. I have received weekly calls (which I schedule for my convenience) to guide my through how to optimize my presence in my market via Yodle. All three representatives have been insightful, friendly, and really helped me understand the potential of Yodle. I am highly impressed with the aggressive manner in which I am able to reach out to my existing contacts as well as attacking new business with not being over bearing. In retrospect I wish I didn't deter Yodle as long as I did because I would already be way ahead of the game.
I was contacted by a Yodle rep today and asked to take a meeting to explain to me how they could help "drive business to our car dealership". When I asked if there were other dealerships in my area (or the country) that they have had success with the rep could/would not provide any references. After that the rep became short and condescending with her sales tack as though I was incapable of understanding the services that they offered and the value they would bring. Lack of credibility and evasiveness when asked a direct question is the quickest way to lose my interest. Well done Yodle rep!
Hi Walter - thank you, this is really helpful feedback. If you have any more information about the sales rep you spoke to and wouldn't mind contacting me ([email protected]/646-770-8974), I'd like to research this. This type of behavior isn't acceptable.
Thanks,
Syvenna Siebert, PR Manager
Answer: I received a few leads that actually worked out. However, it wasn't enough to justify using them in the first place. The leads seemed to come in when I had signed up for their "google ads marketing" addition. So basically, the google ads provided 80%-100% of the leads, not Yodle. I Would've been better off spending my money on Google Ads written myself.
Answer: Yodle only cost me money and quite a bit of frustration! Tony
Answer: I have a spare wet-vac if you have extra cash laying about. Give me a call. It would be a better application of energy use.
Answer: Run Forest Run. They make promises. They will put wrong info on the web. Who spends 600.00 Before a return if you gat that. Run Forest Run
Answer: Dont do it.
Answer: If you get a website made. The search engine go by the 2nd letter in order for your site to be pulled up quickly. You would be better off doing your own social media marketing, joining the BBB and Y and white pages of phone book. Magnetic vehicle signs, etc. Need more free tips email me at [email protected] subject line Javier S. Contractor. Hope this help you but don't pay any company any money for any work. Rhonda S.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi -- this is Syvenna Siebert, and I'm the PR Manager at Yodle. I'm sorry to hear that our online marketing product wasn't a fit for you and hope you find something that works for your business. I also wanted to clarify that the reviews on this page are all genuine. We're proud to have customers that are satisfied and want to share their experiences. We also want to work with any customers that have issues that need to be addressed. Feel free to contact me directly at [email protected] or 646-770-8974 if you need further clarification.
Good luck!
Syvenna Siebert, PR Manager