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Yodle

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Excellent!
November 10, 2015

Very professional, knowledgeable, answered all questions with mastery without any hesitation. Most importantly made me feel at ease during the whole process.
Thank you,

Date of experience: November 9, 2015
Texas
1 review
21 helpful votes
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Total waste
November 8, 2015

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Date of experience: November 8, 2015
Jessica M. Yodle Rep
over a year old

Hi, Ted: I’m the PR manager here at Yodle, Jessica McGinn. Thank you for sharing your feedback. We truly take pride in delivering on our customer service and I’m very disappointed to hear you didn’t have a beneficial experience. If these issues have not been addressed and if you would be open to sharing additional details, please contact me at [email protected] or 646-753-6362. Thank you, JM.

Oklahoma
1 review
13 helpful votes
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We used their services for years, but when we tried to cancel they would not stop charging our credit card. They have sent conformation that we owe nothing, but continue to chare our card. Even after repeated promises that they won't,
It has locked up our company credit card for over 3 months. They keep saying someone will contact us but they don't,
RUN FROM THIS COMPANY!

Date of experience: November 6, 2015
Jessica M. Yodle Rep
over a year old

Hi, Bill – I just read your review and I’m so very sorry to hear about these issues. If you are still experiencing this problem, can you reach out to me directly with the billing details? I’d like to help get this escalated to the appropriate channels as soon as possible. I’m at [email protected] or 646-753-6362. Thank you, JM.

California
1 review
0 helpful votes
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Getting the old guy started
November 6, 2015

Michele Burch was positively amazing! I could tell she REALLY knew her job and how to get new clients with a wide range of computer backgrounds up and running with the Yodle dashboard. It was easy to understand that she cares very much about the success new clients have with Yodle.

Date of experience: November 5, 2015
Georgia
1 review
0 helpful votes
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Working with data Davis
November 5, 2015

She is very helpful. Well spoken and knowledgeable. Friendly and confident. I asked to work directly with her from now on Joe

Date of experience: November 5, 2015
New Jersey
1 review
1 helpful vote
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I was NOT ready for that!
November 5, 2015

Today I spoke to a ANGEL! Patient, calm, helpful and guiding me thru unfamiliar fields. Thank You! You are awesome!

Date of experience: November 5, 2015
Georgia
1 review
0 helpful votes
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Training
November 3, 2015

Our experience has been wonderful! Shanan, Courtney and a gentlemen who's name I regret not writing down were great. Thank you Yodle for all you're doing to get us to our next step

Date of experience: November 3, 2015
Florida
1 review
0 helpful votes
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Great rep!
October 28, 2015

My experience with Michelle Birch was fantastic. She took the time and gave me many suggestions to improve the performance of my platform
This is an excellent rep for your company.!

Date of experience: October 28, 2015
California
1 review
18 helpful votes
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I was told they would keep up with my facebook, twitter, and google account, but I had to post the pictures and write something. So I paid them to WATCH my account rather than update it. They are sorry. They took control of my google page and pointed it towards there website instead of mine and change the phone number so they would get credit for all the calls. I was so pissed, I canceled that day. Ye be warned!

Date of experience: October 28, 2015
Jessica M. Yodle Rep
over a year old

Hi, Jon – I read your review and I’m very disappointed to hear about any disconnect you felt there may have been between expectations we set during the sales process and the service you received. That is never our intention and while our services do require a commitment of time, there is no excuse for a lack of communication. We take this kind of feedback very seriously and please know that I will be passing it along to the appropriate channels. If you have any further information that you would like to share personally with us, please feel free to contact me directly at [email protected] or 646-753-6362. Thank you for your time.

California
1 review
1 helpful vote
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Yodle at Customer Service
October 27, 2015

Yodle customer care group rocks! I am amazed on how wonderful their people are.

I received a call from a lady this morning (10/26) regarding an email I sent last night. She was helpful and patient. Never had to follow up on anything I needed help on. They are proactive and on the ball! Keep it up!

Thank you

Date of experience: October 26, 2015
Georgia
1 review
2 helpful votes
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My job as a salon manger can be time consuming and many times completely hectic. I have 5000 things to do and no time to do it. We started using Yodle and I cannot even begin to express how happy I am to be able to have this program. I can schedule emails to go out 3 months from now and know that it will get done. Every phone call is logged and cuts down on the confusion with clients. Yodle is so easy to use and will truly change how you do business. I could not be happier. They have made my job so much easier just by using their program. Even the customer service is unparalleled. I have probably called them two dozen times and every time is better than the last. They listen to all of my concerns and answer every question. I would recommend them to any and everyone. So very happy :)

Date of experience: October 21, 2015
Kansas
1 review
1 helpful vote
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I have only been using the Yodle program for two weeks and I can already see the leads coming into my business from their service. I would strongly recommend this to any small business owner who is looking to improve or increase their marketing effort. The platform is easy to use and Yodle staff walk you through everything!

Date of experience: October 21, 2015
Virginia
1 review
0 helpful votes
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Comfort Level
October 20, 2015

I am an independent Design Consultant who understands my business need for current marketing venues. Yodel reached out to me and I responded with a six month trial. Due to my personal time constraints I have not been able to adequately utilize the tools Yodel provided. Through the excellent communication and in depth perception of my business, Priyanka addressed my situation and instilled a comfort level that retains my client status with Yodel while I make some necessary adjustments within my business. That comfort level is imperative between companies to create long lasting relationships. Thank you!

Date of experience: October 20, 2015
Oregon
1 review
0 helpful votes
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Yoel review
October 20, 2015

I had a very pleasant and helpful review with Michelle. She answered all my questions and navigated me through the site with ease.

Date of experience: October 19, 2015
Florida
1 review
2 helpful votes
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NEW ACCOUNT REVIEW
October 19, 2015

Very very helpful and patient with me, Knew the product and explained issues very well. One of the best support people yet. Would love to have her help with future issues.

My main issue was not with the service I received today but with Yodle itself. I cannot fathom how they can release a website for publishing when it hasn't been developed to reflect the business owner. I do not believe Yodle is Real Estate savvy or this would have been a major consideration.

Fortunately, my customer support gal today was able to understand and has paused my website until we get it looking professional with content which speaks to the knowledge base of the business. Thank you.

Date of experience: October 19, 2015
North Carolina
1 review
22 helpful votes
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Scam
October 16, 2015

Yodle made promises that they would never keep! Unbeknownst to us they would not advertise the web site we had created, instead they advertised the one they created about our company - which they requested very little information on. The website was probably the worst made website in history. Words were misspelled, it looked terrible, a monkey could have made a better website. All of this was done AFTER the contract was signed and credit card charges. And none of that was made clear or explained prior to. Don't use this company, you're better off burning your money.

Date of experience: October 15, 2015
Jessica M. Yodle Rep
over a year old

Hi, Helen - I read your review and I’m disappointed to hear you feel you were misled, that is never our intention. Our 50,000+ customers do have great success using advertsites to drive new traffic and conversion and while this was not your experience, we do take this kind of feedback very seriously. If you have a minute, I would like to hear more about your experience so I can help resolve these issues – could you reach out to me? [email protected] or 646-753-6362.

Georgia
1 review
1 helpful vote
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Good Business Sense
October 13, 2015

I think Yodle is going to be great for my business!

Date of experience: October 12, 2015
Rhode Island
1 review
0 helpful votes
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Easy going and knowledgeable rep
October 10, 2015

The rep I spoke with answered every question I had and really knows her product. I couldn't have asked for more. Thank you!

Date of experience: October 10, 2015
Arizona
8 reviews
34 helpful votes
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Horrible Company
October 9, 2015

Talk about pushy sales reps. This company preys on other companies that have no knowledge in technology. They makeup their own pricing on the fly. The price they came up with was a cut and paste of different services from godaddy, yellow pages and other that came to over $1100 a month LOL. 6 MONTH REQUIRED TERMS MINIMUM. Advertising so good they lock you into a 6 month contract.

You should NEVER do business with a company that will take control of you web presence. They will make you use SEPARATE DOMAIN NAME, SCREW YOUR BRAND. If you part ways with this company all the link juice (backlinks, social mentions, etc) you would have had is GONE. Im surprised they dont require you to use a different phone number as well.

I had no intention of leaving a review until the sales rep decided to try and force the sale.

UPDATE. 1-6-2016
If you receive a call from yodle I suggest you tell them you are out of business.
Now they are calling every week.
First they tell you that they don't want to take your valuable time, then its IM NOT TRYING TO SELL YOU ANYTHING but now that I have you on the phone I want to take 60 secs to tell you blah blah.
Yodle is adding fake 5 star reviews to pad all the bad reviews! Look at all the one sentence reviews about the site. FAKE FAKE FAKE. +1200 reviews LOL?

Date of experience: October 9, 2015
Jessica M. Yodle Rep
over a year old

Hi, Matt – Thank you for sharing your feedback with us on your Yodle sales call. However, I think it’s important to mention that we pride ourselves on partnering with more 50,000 small business customers, a large number of which are very happy with the online marketing services they receive from Yodle. You can see just some examples at this link: http://www.yodle.com/success-stories. Beyond that, we do not make up pricing on the fly. We offer a customized “marketing department-in-a-box” solution for local businesses. Based on our research, local businesses would have to pay at least twice as much money and purchase multiple point solutions to get something similar to Marketing Essentials, our primary product. Please feel free to reach me at [email protected] or 646-753-6362 if you would like to discuss this further. Thank you.

Tennessee
1 review
0 helpful votes
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Great customer service
October 8, 2015

Michelle helped guide me through part 2 of the setup process. Was very impressed with her knowledge and the range of customer outreach I could do.

Date of experience: October 8, 2015