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Yodle

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

We monitor reviews for authenticity

Texas
1 review
17 helpful votes
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You give them $700 and the first thing they do is pull your existing local ads down and replace it with one for a advirt site to there website hosted on there site so you existing website ranting goes down. If you have problems no one will help you they will pass you from one person to the next and youll exsplan it 12 times before someone might acually be able to help. This company didnt work for me at all and it was a nightmare to deal with them. We are a cabling contractor and they listed us as a Electrical company... That does help me and they refused to fix it. Also the second you give them money its all people that can barley speak English after that.

Date of experience: October 7, 2015
Jessica M. — Yodle Rep
over a year old

Hi, Patrick: We’re very sorry to hear that you had a poor experience with Yodle. I’m surprised and disappointed to read your feedback as we pride ourselves in delivering stellar customer service. Our intention is to give all of our clients a positive, beneficial experience for their local business. We would like to look into these issues further and we are happy to explain more about why we recommend that our clients use adversites, which is primarily related to driving new traffic and conversion. Please contact me at [email protected] or directly at 646-753-6362 if you would like to discuss this further. Thank you.

Oregon
1 review
1 helpful vote
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I want to thank every Yodle representative for helping me build my business. I have been in business for 7 years, using other advertising and marketing agencies, but I never had such an incredible service and amazing results I have with Yodle. Yodle delivered the services they promised fast. The results were amazing. With another agency I had to wait for 7 months to get the first client. With Yodle - I got my first client through Yodle in 3 days after they had my website running. The customer services at Yodle is exceptional. Easy to reach, call me back right away, if a customer representative could not solve it for me, a manager called me back with the solution. Yodle customer service - they listen, they are patient, they are respectful. With Yodle I felt like I got a family - Yodle family. I have not experienced anything like that with any other agency in the past while I was trying to build my business. With Yodle I see amazing results, results that I could not even dreamabout. The feeling that I can trust and lean on Yodle! Never had this feeling with any other advertising company, and I went through many trying to find a good one. Thank you Yodle and people who represent Yodle from the bottom of my heart. Than you for listening, delivering fast and effectively what you promise to deliver, thank for the impressive and amazing results that I have. Thank you for becoming like my family - people and company I can trust and lean on. With enormous gratitude.

Date of experience: October 7, 2015
Colorado
1 review
0 helpful votes
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Easy To Use Tool
October 7, 2015

The customer service with Yodle was exceptional. The program is easy to use. The customer care team was superior. I needed some extra help on the use of my site and Bonnie Jenkins walked me through step by step.

I would recomend this to any small business owner.

Date of experience: October 7, 2015
Texas
1 review
0 helpful votes
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Professional
October 2, 2015

As a business owner its hard to sit down and really look at where you market and spend your money... my sales are great and get better every year. I'm not worried about spending money with yodle because they know where and how to utilize my money to benefit my company... i've been with yodle now for a few years and will be increasing my budget with them again and look forward to increasing my business for 2016! I have and will continue to refer yodle to my friends or anyone that is interested in GROWING a business. By far the most professional staff i've worked with.
Fred Martinez

Date of experience: October 2, 2015
New Jersey
1 review
0 helpful votes
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Great Business Support
October 1, 2015

My experience with Yodle has been supportive towards my business and they gave me encouragement to work the dashboard, and I believe that they care about my business which in turn I believe in them.

Great Team! To work with...

Date of experience: September 30, 2015
Arkansas
1 review
0 helpful votes
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Everyone at Yodle makes me smile
September 30, 2015

Whether its photos, rewrites, layout or colors, I get the help I need.
When Yodle answers the phone, someone is glad to hear from me. I may not remember that person's name later, but everyone seems to remember mine. Working with a website is fun, but time-consuming and quite often confusing, so thank you, all my Yodle friends, for helping me and making my job easier... and for making me look good!

Date of experience: September 30, 2015
Washington
1 review
0 helpful votes
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Impresssive!
September 30, 2015

Beth walked me through the initial setup of my new account. She was so thorough and patient, explaining every detail and making certain I understood each facet before moving to the next. I was awed at the robustness of this marketing program. Yodle offers all of the marketing strategies I know I should be using but do not have time to implement and monitor myself. I look forward to great results.

Date of experience: September 30, 2015
Nevada
1 review
0 helpful votes
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I was confused about several aspects of my web presence and Michelle eagerly assured me that together we could see where my site was located on a google search (page 2). She explained the importance of adding new content at least weekly. I enjoyed the call: she was very personable and generous with her suggestions and ideas! I got more than I asked for! Thank you, Michelle

Date of experience: September 30, 2015
Georgia
1 review
1 helpful vote
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Great Experience!
September 28, 2015

I was overwhelmingly surprised at the simplicity of the entire process of setting up our website and marketing links on yodle. I really like the ease with which I can input or import contacts and the reminders for emails. I am looking forward to using this program for keeping our appointments important events organized for better planning and better time management.

Date of experience: September 28, 2015
Texas
1 review
0 helpful votes
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Now we are excited
September 28, 2015

Yodle's dashboard is so easy and allows us to do everything we have been trying to accomplish with our marketing all in one web space.

Date of experience: September 28, 2015
Maryland
1 review
0 helpful votes
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I love Yodle
September 28, 2015

I Love Yodle. Yodle is very user friendly. The letters they send to potential clients, make you look extremely professional, leaving a positive reflection of you and giving the potential client a good feeling of wanting to do business with you. They walk you through everything and encourage you to work on your site so you can be the best you can be. They are truly focused on you. I look forward to continuing with Yodle for the success of my business. Thank You

Date of experience: September 28, 2015
Pennsylvania
1 review
0 helpful votes
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Another Internet Rip Off!
September 25, 2015

We Have Had Our Business With Then For Well Over 9 Months And NOT ONE PHONE CALL! The Only Phone Calls That We Do Get Are From Services Trying To SELL US SOMETHING! Don't Waste Your Money! We Are Well Past Black Friday And Not One Inquiry.

Date of experience: September 24, 2015
New York
1 review
0 helpful votes
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EXCELLENT!
September 24, 2015

The CSR was knowledgeable and friendly. Not only did he answer my questions but enhanced the learning transfer with time saving tips. Yodle really thinks of everything to make it as easy as possible for the small business owner to get the results we need to promote our business.

Date of experience: September 24, 2015
Texas
1 review
1 helpful vote
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I have been with Yodle for less than 2 weeks and have already seen results! Their customer service is 2nd to none. Everyone I have come into contact with at Yodle has been very helpful and knowledgeable. Especially a big shout out to Bonnie, my Stevie Ray Vaughan friend, who has been over the top with all my dashboard training needs. "No we can't do that" is just not in Yodle's vocabulary.

Date of experience: September 23, 2015
California
1 review
0 helpful votes
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Great experience!
September 18, 2015

My Yodel representative was extremely helpful in getting my site set up. She walked me through everything and helped me make the changes I needed to make. I feel very good about my decision to work with Yodel and confident that it will bring my business to the next level!

Date of experience: September 17, 2015
California
1 review
0 helpful votes
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Excellent, 5 stars
September 17, 2015

Sara was extremely helpful and patience. She took the time to explain and answered all my questions.

Date of experience: September 17, 2015
New York
1 review
1 helpful vote
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Great customer service
September 17, 2015

I love the dashboard, very happy with what i've seen so far.

Date of experience: September 17, 2015
New York
1 review
0 helpful votes
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On boarding
September 17, 2015

My rep was awesome made things very easy to understand

Date of experience: September 17, 2015
Pennsylvania
1 review
0 helpful votes
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My Experience
September 17, 2015

My experience was wonderful i learnt so much and i learnt how to do alot of things that are very useful. Every time i need help the customer care team is very helpful and they care about my concerns.

Date of experience: September 17, 2015
Texas
1 review
0 helpful votes
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Yodle Platform
September 16, 2015

The whole platform is very easy to use, the email and communication features are great.

Date of experience: September 16, 2015