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The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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I purchased an existing dry cleaner business that has been in business since 1977. However, the previous owners advertised by word of mouth and never did any real advertising. Most people today have a smart phone some type of smart device to search for the services they are looking for. And being a new business owner I knew that I needed to have a website presents and a way for customers to find me on the internet and on social media. Yodel was able to provide all of those services at a reasonable price and give me the ability to track incoming traffic to website to see how well it's working to help grow my business. There are some limitations to the Yodle website templates but overall I was impressed and please how quickly Yodle was able to get my website up and running. My webiste is new, so I will if hold judgement on how well Yodle can drive traffic to my Urban Cleaners website.
Michelle was very patient answering our questions and was able to give us a wealth of information to make our Yodle experience more productive and easy. Thank you Michelle!
Paul was upbeat, professional, knowledgeable, and engaging. He seemed to genuinely care about my business. I feel really good about Yodle after my meeting with him and have high expectations of a successful partnership!
The customer service was great. The dashboard is clean and easy to manage! Looking forward to the SEO helping my website presence along with the social media connection to gain leads.
We are a small Marriage Coaching business and Yodle has effectively been driving clients to contact us and after follow-up to become clients. As a small business with limited clients slots, we have gained a reasonable number of clients thru Yodle's marketing strategy. They have been responsive to our small need and limited marketing budget. Thank you, Bob
We are new to Yodle. The representatives are very helpful and knowledgeable. They get 5 stars from us!
The dashboard features are great for the small business owner who needs to market the business, but lacks the resources (time and expertise) to accomplish the task. The courteous and friendly staff listens to your needs and creates a website customized to your business. The easy to use email templates and customer lists allow you to reach out to your customers and stay in constant contact. The online chat allows the business partner to quickly get questions or concerns addressed. No wasting valuable time waiting in long phone ques or days for an email response.
I called Yodle the other day and had some questions about my new website. I spoke to Thomas who was a great help... He was very eager to help me with my ideas and helped me up load a photos to my web page. He also spotted a few things that were omitted and added them to help me make more adjustments to the site and make it more appealing. I have a few more things I want to do and the best thing is knowing that Thomas will be there to help me. Thanks Thomas for all your help... Look forward to working with you again.
Mike
Every time I call customer service for help I have to see that most of the time I have a good experience. Today I spoke with Michelle and she went above and beyond to help me how to be more successful with the website and give me amazing tips! She was professional, patient, very detailed and great attitude.
Thanks again Michele for all your help!
Everyone has been very helpful and the marketing tools are off the map. I feel this is exactly what my business need to compete with the big boys. I'm so excited.
As a small business owner and just staring out, every dollar means a lot. Every time I have called to speak with someone at Yodle they have been very professional and understanding to my concerns with what I need or want to change. I called today about some of the info on my web site that wasn't correct and the lady I spoke with was VERY concerned with helping get it right.
At this point I can't be happier with Yodle and my experience with them.
Today was my get started day with Yodle. Tara was knowlegeble, patient and a joy to work with. I am amazed at the power this will have marketing my business. I am looking forward to seeing the results. Thank you, Tara!
We had our first training session with Beth this morning and we really like how easy Yodle makes their sites. They are easy to get around in and easy to use. We are thankful that we were contacted by Yodle to help us grow our small business.
Needed to do something to increase business and my internet presence. Talked to Yodle and was impressed, but was worried about the money! Decided to try the 3 month trial. Went live and within 7 days had nearly enough new business written to pay for the entire 3 month program! Dashboard is very easy to use and the information astounds me! The ability to personalize my website is simple and can't believe how easy it is to connect to my social media! (If it sounds like I know what I'm doing, you're wrong! Yodle makes all of this work!) 2 weeks in and I can't recommend Yodle, their services and employees, enough! "Try It, You'll Like It"!
I'm not very "Tech-ee" but was able to run through importing with such ease! Thank you for your patience and awesome help!
I have been a Realtor for 14 years and have purchased and dumped many systems but yours is the best. I purchased the system because it was all encompassing and I am not disappointed. The level of attention from the staff, especially Ryan, is exemplary. Always helpful and I need the reminders. Love the fact that you do not simply dump everything on me at once. I need space and you have given me that so I appreciate it. Can't say enough good about this comany
For those who need to work on market presence Yodle is great!
Provides a coach to get you started until you are comfortable with the system.
I'm so happy to be working with Yodle!
We are a new business and wanted Yodle to assist in optimizing our web presence. They charged us a lot of money and then used some archaic programming and determined that people look up mediators by using zip codes first then the words, mediator, divorce, family, etc... needless to say, we spent 1600 trying to get this resolved to no avail, The people sounded helpful, but nothing was changed, We requested a refund as none of the promises were fulfilled. That did not happen. They offered a discount. Why would we want a discount on a failed product. We passed. Then we tried using just the website. We learned the having our website and their causes our website to get pushed down on the query page. Not what we wanted. Finally we had to take it down. Don't use this service. They don't know what they are doing and refuse to admit that they have made a mistake. It cost me $1600. But by their unwillingness to refund our money, it is going to cost then a great deal more because if anyone asks me about their services, I am just going to tell them the truth.
I received a call from Tamika a specialist of Yodle just to check up on my progress with the ability to use the portal and dashboard. The one thing about this company is they are genuinely interested in you receiving all the training it has to offer. They truly want you to succeed with their product. Tamika was very detailed in training me to what I should be doing on a daily and weekly basis. I really feel that they care for my success. So far I am totally pleased. Bert P.
The representative, Miles, was very patient and helpful as we went through the tutorial.
Answer: I received a few leads that actually worked out. However, it wasn't enough to justify using them in the first place. The leads seemed to come in when I had signed up for their "google ads marketing" addition. So basically, the google ads provided 80%-100% of the leads, not Yodle. I Would've been better off spending my money on Google Ads written myself.
Answer: Yodle only cost me money and quite a bit of frustration! Tony
Answer: I have a spare wet-vac if you have extra cash laying about. Give me a call. It would be a better application of energy use.
Answer: Run Forest Run. They make promises. They will put wrong info on the web. Who spends 600.00 Before a return if you gat that. Run Forest Run
Answer: Dont do it.
Answer: If you get a website made. The search engine go by the 2nd letter in order for your site to be pulled up quickly. You would be better off doing your own social media marketing, joining the BBB and Y and white pages of phone book. Magnetic vehicle signs, etc. Need more free tips email me at [email protected] subject line Javier S. Contractor. Hope this help you but don't pay any company any money for any work. Rhonda S.
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Hi Sandra,
I appreciate you taking the time to provide feedback and am very sorry to hear that you didn’t have a positive experience with Yodle. I want to apologize if there was any disconnect between expectations set on the sales call and the service that was provided. While I understand that you didn’t have this same experience, the majority of our customers do have success with our marketing solutions and you can see some of their success stories at http://www.yodle.com/success-stories. If you are still facing issues, I encourage you to reach out to me directly so I can try to help. I can be reached at 646-768-3690 or [email protected]. Thanks, GB.