YandyReviews 392

I purchased one costume on clearance for $30 including shipping. The costume was not as advertised in the picture, so when I sent it back they would only give the option of store credit or they would deduct $5 for shipping it back using their label. On top of that, they would not refund me the money I paid to ship it to me in the first place $8. So, taking my $8 loss I ordered a "dress" to use as my store credit. When the dress arrived it was cheap stocking material that you can get from China for like $5. The dress was too short, it was clearly lingerie NOT a dress, but the customer service rep ONLY would offer store credit after AGAIN deducting both shipping costs! This is a scam if I ever saw one.

By far... the worst customer service I've ever experienced! Just got off the phone with the "Manager" named Kiki. If that's the manager of yandy?! Then I will never order from this site again not tell my friends to as well. Managers don't talk condescending to a paying customer. I loved yandy for costumes for years. But I can go by the same costume of Amazon or 3wishes for that. I asked a question and she kept making it seemed like I was dumb or asking it. Also kept stating something else that I NEVER EVEN ASKED! When I tried to correct her she cut me off over and over very disrespectful. I know my review won't really matter because they are probably a busy company but, I personally will never order from a site that does not want to answer your question!

So I just recently found the site Yandy. Well one day I figured I'd surprise my husband and buy something sexy to wear for him. I found several items I wanted and Everytime I'd click on them they were sold out in my size.So I gave up for a few days. I go back and find something I knew he and I would love.It looked really sexy in the pick. I bought it and paid about $35. I received it and I was very disappointed.It looks very cheap and entirely different from the pictures online.So I try and get a refund by sending it back.If I return it they only want to give me $20. Oh hmm excuse me Yandy but now you want to rip me off. I kept it and I will never shop with you again. Thats a disgusting way to do business.So buyers beware.

I purchased 7 pairs of underwear. All were described as "one size fits most". That should have been my first clue, along with the unusually low prices. My wife is 5'4", 125 pounds. Hardly a unique size. Nothing fit well, and a few didn't fit at all. Some were small, others were small in some places and baggy in others. But all shared one thing: they were cheap quality, flimsy material, and poorly made. Garbage from China. After trying on 4 pairs my wife decided she had seen enough and didn't bother opening the remaining 3. The 4 opened items were tossed in the garbage. I requested a return authorization on the other 3. Fair enough, I thought. But Yandy refused to accept a return and issue a refund. In so many words, stick it. So I'm out $66. The old saying applies here: you get what you pay for.
Buyer beware!"

I always get the upmost customer service and 9 times out of 10 am more than satisfied with product. If I am not the return policy and procedure is seamless and easy.

Love them!

I just try wear this clothes, and this is what I see in the photo in first minutes. The quality is terrible. Its the same as in China. This is not worthy of the money that paid. Few clothes I like how looks like, but not enought for the paid money. I do not recommend this store. Especially for Europe (TAXES 300$ - 90 euro (about 30%+))

I recently purchased a Gift Card for a girlfriend now ex-girlfriend. We had been dating steady for about a year and i thought she would like to order something from Yandy.com. So I spent about $110 and purchased a gift card for her but as relationships are we broke up now i'm stuck with this gift card i cant use. I went on to the website an was able to start the return process, bear in mind this was right after the holiday and i was expecting it to take a few weeks. I received an email back stating the return had been "authorized". I contacted Yandy.com customer service because the email i had received included a return label. I when I received communication from the customer service agent the first time I called in lets call her "Frankie" she told me Yandy.com has a policy that prevents them from giving refunds for Gift Cards. I told her i had already received an email stating the return was authorized and it showed the amount for the card $110. I then asked to speak to a supervisor and was then forwarded to "Kiki" she in not so many words informed me of the same policy. I pointed out to her that at the time I purchased the card the website didn't state Gift Cards were non-refundable. She later had them change the website to reflect this. I am seeking to get my money refunded from Yandy.com. And i urge anyone who is on the fence about shopping this website for "any" "merchandise" to look elsewhere. Please you don't want to be another sad soul on here writing another bad review for this site.

I ordered a costume and it was too big. Now the party I'm going to is coming up so I ended up buying another costume and when I wanted to return this one I'm only allowed STORE CREDIT. It's a trick forces you to get something from the store instead of get your money back.

Hello everyone, so after I read all the reviews I decided to go ahead and order my Halloween costume. Now I live in Vancouver BC and I ordered the costume in November so that if something was wrong with it I could return it or exchange it. When my costume arrived it was missing the stockings and it fit too big. It also has a black mark on the white part from the black running from the fabric. I called and talked to customer service and they said that because it was international I wouldnt get a return label. Shipping would have cost almost as much as the costume so it wouldnt have been worth the return. Highly disappointed I really had high hopes for this site and I have just given about 77$ Canadian away for nothing than had to pay also the customs fees. It would be nice if they followed up or came up with a solution or did something but they havent done anything except take my money without a solution. Hope this doesnt happen to anyone else.

I got 2 costumes following the size chart and neither of them fit. And then they won't refund you they only give you a store credit And YOU have to pay a $5 dollar fee. I called costumer service to get a refund and I got connected to some dumb $#*! that said she was the manager. $#*! your trashy af and I can't believe anyone would give you that position. Worst costumer service ever. I have her my messuments and She told me I would like I'm an XL dumb $#*! I'm an XS my waist is 28. But anyways yeah $#*! that website and there white trash costimer service

I received my order with like 4 or 5 days of purchasing which is a good thing.
Some of the items do seem a bit cheap in quality but overall "okay" I guess.
My issue is the Garter belt I bought, the clip on the right back is broke then the bustier is supposed to be a large and it apparently runs SMALL so their size chart is wrong. I find it a bit sour that I have to pay for shipping on a defective item and an item that is advertised wrong but whatever... they're going back!