xFinityReviews 862

This is just terrible, DO NOT GET THIS SERVICE, First they had to come out 4 times to try and get the modem to work right, then it was good for a short time... I pay for the fastest they have, sholud have been 900 down and 40 up, I don't get more than 150 up and the down is almost non-existant... Not good for my business... They said they would send a modem within 24 hours, been 4 days now... no modem, then. I contact them and they say they never sent it, the service is just the most deplorable service you could get, I am going with another company and ditching this sad $#*! company... if you are smart you will not entertain the idea of Comcast...

Xfinity is the worst cable company I have ever dealt with there customer service do a very poor job of taking care of the customer when there is a problem, I have had numerous problems with internet connection for the last several months and it still isn't fixed they need to get another cable service in Michigan city Indiana and put Xfinity out of business

Less than zero review.
I moved from PSL Florida 15 miles to Stuart, Florida. Was charged nearly $300 dc fee. Couldn't get cs on the phone. Went to xfinity office 3 times. It was finally resolved. It's hell of impossible to get anyone in cs over the phone. Second, it's rare to get in and out of Xfinity's office in under 90 minutes. Third most of the office workers either don't know or don't care to get answers. They're on commission so they're focused on selling add on services. I hope this company fails I literally hate this company. Xfinity you suck!

We had problems with the streaming channels we PAY FOR. The home page (if we could get there) refused to allow my remote to work to navigate the site. Several channels, we couldn't get past the avatars. All of them, even though we've previously had working streaming, only one channel streams. At the store, Jarred David's solution was to give us a new cable box. WTF? And how does that help? Uh, it resets the settings? No, it will delete all the streaming channels and passwords. This happened the last time they gave us a new box. We got home, and decided we wanted a technician. Jarred told us it would cost us. Jarred, we have the insurance. Oh, yeah. He said he'd make an appointment for us and would call us and let us know. THREE HOURS LATER we haven't heard from him. Found a number to call and it was a menu-dtiven hell hole. I wanted a live human, and went through menu after menu. It kept telling me I'd get to a live person, but NOPE NOPE NOPE. Even given the option for Main Menu only called up the appointment scheduled. Oh yeah, we had an appointment we didn't know about. I'm extremely disgusted by the double speak and non-responsive, well, everything. If there was another option other than Dish, I think we'd change. Comcast SUCKS ROCKS.

Can't talk to a person and when you finally get through there all in expierenced. Very unknowable. My phone was trying to cast to tv and it wouldn't then it went to these stupid pictures that I can't get out off they said impugn your tv

Worst service on every level. Bills were never right. NO Customer service skills at all. Left a mess.

Where to start. I've been an xfinity customer since the 80s due to them being the only service provider in my area and each day it gets worse. All of their services are horrifically overpriced, TV and internet together is $350 a month. They gouge you with service charges, mysterious local channel charges, sports charges, and numerous more which nobody can explain what they are for. Customer service is an absolute disgrace. You will once in 100 times talk to someone who speaks English as their first language and you will NEVER talk to anyone who has any capacity above basic customer service. My internet cuts out several times a day and when I call I can only talk to low level employees with no authority to actually help. There are no supervisors and one person told me there is nobody, no supervisor or no department above him and he is the end-all-be-all in terms of customer service. All customer service is from a 3rd party company in India or Pakistan and has no connection with the actual company whatsoever so you'll never get any meaningful help or discounts no matter how bad your service or experience is. If their service is poor because of technical issues on their end (nothing having to so with the equipment or installation at my house) they will sandbag you by continuously sending techs out before they will consider giving any meaningful discount. So not only won't they discount the poor service but you'll have to take days off work for their techs to tell you nothing is wrong on your end. They are the worst company I have dealt with in my lifetime, they are basically scammers that run a cable company. I would absolutely not recommend getting xfinity unless you live in a shoebox in a major city.

We were two weeks late for cable bill- Comcast shut off our cable. I get up 4 am for work and I need the internet. 5 times I called to make payment, but every time I input my credit card, the system crashed. No live people until 8 am. I leave for work now- and I don't time to deal with this.
I've needed Comcast for cable, and they have sucked for decades!
Hey Comcast- learn how to treat customers.
The worst company I have ever dealt with!

Tonight I received excellent/ Superior customer service from Raymond! I appreciate the fast response and solution to my problem. I have noticed a few more surrounding homes are currently with AT&T. It's been a thought, however Raymond has persuaded me to stay with Xfinity.

My business today on 11/9/23 lost business of ******* because they want to take out online services. Disgusting!

You can never and I do mean never get to speak with a live agent over the phone only option they offer is to text back and forth with someone which is very time consuming there is no consideration for people with vision impairments they will lie and say there's a phone number but the number just bring u back to the online agent complete trash if u ask me I'm really thinking about moving my service due to this problem

Telesales rep- they will tell you that you are going to get discounts that you aren't and will change your order without making it clear. Speaking to a supervisor is almost impossible! Returned an order and they said they have the phone but need an order return number to give me my refund or I have to wait THREE Months make it make sense! Run hide but do not use this service

I paid a bill with xfinity and requested to have cable service after 3 days still no cable just excuses

So I have had this sorry service provider for the last 2 years and out of two years it has not worked decently for 6 months. Everyone is rude and so eager to talk about a payment but have not even fixed the raggedy service. I have had 4 technicians at my house in the last 2 months and still don't have working internet connection and as soon as you call them it's someone who doesn't understand you or it's the rude customer service representative like Pearl S. In corporate or Devin in billing or LaTasha in customer support. Why even bother being a company if you don't have people skills or communication etiquette. I can't wait until this contract is up. I see why you all only have a rating of 1.24.

I'm really upset with Xfinity Mobile right now. Every time I talk to someone there, I get a different story, and it's making things very confusing. They said I would get a SIM card in the mail, but it never came. Now I find out it was supposed to be an e-SIM, but nobody told me that before. And on top of that, they're charging me for a phone service I haven't even been able to use because I was waiting for the SIM card.

Xfinity needs to make sure everyone is giving the same information and stop charging for services that haven't been used. I hope they can sort out my bill and improve how they talk to customers.

If you enjoy being overcharged and underdelivered, this might be the company for you.
If you also enjoy a company that employs predatory tactics that make it nigh on impossible to cancel your service, being stuck on hold for hours with a terrible, multi-company call center, this might be just your pick.
The internet regularly dropped service throughout the week, bad weather or not. The price is way more than Frontier or other, more reliable services that offer MUCH faster speeds.
How this company continues to have customers, I do not know. Never will I spend another dime with these greedy predators.

I've been a customer at least 28years. They don't fix problems & need better support. Don't get a cell!

Absolutely horrendous customer service. I had my cable & internet line to the house cut by the power company. I tried to notify Xfinity immediately, took over an hour to get to a real agent. Once on with customer service, I told the agent my wife and I work from home and need service restored right away. They told me the next available appointment was in 6 days! I cancelled my service, was back up and running the next day thanks to Spectrum. It gets better, I returned all of my Xfinity equipment and received confirmation they received it. I just received a bill for $210 for unreturned equipment. Once again a call with customer service, the agent tells me she is unable to access my account and I need to go to the nearest store (which is 1 hour away) to resolve this. They are also refusing to return my credit as I cancelled early in the month. Stay away from Xfinity.

XFinity automatically accesses your bank account/credit card and freely helps themselves to your money in quantities that you did not approve. If you made a phone call concerning service glitches, beware! Someone might talk you into a new one-year promotion that's supposed to lower your monthly rate. Then, you will be surprised to find that twice the amount was withdrawn from your checking account! If you go into the store to try to fix the issue, you will be informed that because you changed your plan over the phone, the store can't help you. You must call them again, talk to a robot, wait for 30 minutes and then finally speak with someone in Indonesia or who-knows-where to fix the problem. And DO NOT WASTE YOUR BREATH trying to squeeze even one penny of a refund, because they absolutely won't return any of your money which you are rightfully owed! They will only give you "credit" on your subsequent monthly payment. Xfinity is a money-sucking, time and energy sucking Vampire that we are basically forced to deal with because sadly, there are few other companies that provide their same services for television viewing.

I regret to say that Xfinity Mobile is, in my experience, the worst mobile phone company in the USA. I've spoken with over 10 different representatives on more than 10 separate occasions about a simple iPhone return, and not a single person has been able to provide me with a straightforward return label. The customer service representatives are ill-prepared and spend hours asking repetitive questions without any record of previous interactions. It's baffling that I have to reiterate my issue every single time, answering the same questions over and over again. To make matters worse, the connection with the agent frequently drops. It's inconceivable that a company of this size can have such abysmal customer service. I will be switching to T-Mobile as soon as possible.