xFinityReviews 862

Make sure your payments are on time or get a shut off warning.
But have a service issue like the service line hanging 3 foot from the ground causing access and possible dangerous situation and told to wait 2 weeks for service to raise the line. Ridiculous.

Over $100 per month for "business" connection plus extra for "gamers" AND rent for their modem… and it's the worst I've ever seen after midnight with zero users on our network. Xfinity= Cheated.

I have so many complaints. 1st is they broke fcc laws by not letting us keep our mobile numbers that were originally Verizon #'s to begin with!. Then, only canceled one phone (on a stupid chat line instead of a real person!)and keep billing my daughter's - more expensive line (I am only assuming because my old phone was traded in). They wouldn't let me cancel my group phone, internet, cable last spring (of 2021) even though the contract was long expired and kept billing us even after we moved to another country! We handed in all our devices before we left. Now, back in the states, I can't get an agent to cancel the mobile phone of my daughter's, I had to hand in my old phone, so still dont know if they also are billing my number too. I can no longer use the mobile app to look into this because they suddenly have no information on my file. And when I have called (about 20 times)they immediately direct me to their collections company... still not canceling my daughter's phone (that is still getting calls and texts)and still racking up the bill! I can never get a live agent to settle all this b. S. so now I'm getting the FCC involved!

Literally, the worst internet provider I have ever dealt with! Not because the actual wifi has been bad but because customer service has no clue! Accounting has no clue! Everyone is overseas and do not understand the urgency of handling issues here in the U.S. Gravely unfortunate!

Comcast/Xfinity stiffs you with the mandatory $100 for a tech to come out and install equipment. Ok, most companies have a thing called 'self-install,' Not good ole Comcast/Xfinity. A $100 fine for this?! They are literally the only wifi provider in the part of Georgia I live in, or I'd be done for good!

There is ALWAYS an issue with my billing on my account, Always! And for something stupid and inconvenient. One rep says they'll fix it and days later I have to call back to check their work and confirm if the account was actually fixed... which is NEVER done until the 4th or 5th phone call/representative. I use too much of my time calling you all. I am paying Y'all to supervise my own account?

I was told today 7/1/22 that their "back office" just flipped a switch and cut my service off... I was in the middle of work with no wifi. Why do you ask? No clue! There was NO good reason, other than there was an existing work order that was "canceled somehow" and now... get this, I have to wait for a tech to come BACK OUT to reconnect service I just had installed a week prior.

The previous tech's hands were so dirty, he got disgusting prints all on the modem, my newly painted walls, my front door, and outside my house! And left the wires exposed on my lawn! And now a second visit only to get charged another $100? HOW DOES THAT MAKE ANY SENSE? It's unacceptable and quite unethical!

You all are leeches! Your company sucks and is unprincipled, shady, dishonest, and you do everything possible to ensure your customers, loyal ones at that, hate your business!

BRAVO!

It took eight hours on the phone and chats to get them to set up already ready to go modem which should have taken 15 minutes. We finally get service the next day and 3 weeks later they "accidentally" shut off our account and we can't get WiFi back till tomorrow.

I was awaken very early this past Saturday morning with a phone notification that a withdrawal had just occurred from my checking account by Comcast/Xfinity without my authorization. I cancelled my service a few days ago on a recorded line and made specific arrangements to pay my last balance in a couple of weeks on my next pay date. I have not been signed up for automatic withdrawal in 7 or 8 months, because I became aware a while back to stay in complete control of my own payments and not to give them access to my account. They made a HUGE mistake and took more than what was in my account, which left me with a negative balance on the weekend and I was stuck with no funds in my account. This also caused insufficient penalty charges and I watched this nightmare grow on my online banking app. The bank was closed and I had to wait until Monday morning to contact my bank and the MS Public Service Commission office. I will keep the details short, but Xfinity learned a very valuable lesson to train their incompetent customer service team and helping themselves to my hard earned salary.
I fought them and they regret touching my private business!
I finally received a call from a supervisor who admitted they made a mistake. They went back and listened to the previous recorded call I made to cancel my service and confirmed NO automatic withdrawals with arrangement to pay the balance on my terms.
Do not let them convince you that you signed up for a one year contract! Cancel you service ASAP and save money and misery by signing up for YouTube Tv or some other option. I went with YouTube tv after checking around and it is easily 1/3 the monthly cost and more channels!
Do not ever give your checking account # out for automatic withdrawals unless it is for city utilities. A year later, you may find they have taken out your balance in as revengeful act because you canceled service. My monthly bill with them was as much as a car payment. There are other options and you will be relieved when you break ties with these thieves!

The service technician Mark Jackson was literally there for over 2 hours, he was very humble, pleasant and patient, it was really hot outside so we made sure we kept him hydrated, after the job was completed he made sure every tv was good and he explained to us how to work our remotes and he was also very fun to talk too. Mark you rocks!;

Bed service internet slow charge me 100$ charge me just for installation & very slow internet I don't like it

The service sucks, it freezes all the time and you are never able to talk to an agent. If you sign onto your online account and your contract is coming to an end they will deactivate everything and you won't be able to send them an email message either. They want you to pay the regular price after the promotion. They are very sneaky. I think I am done with them. AT&T works better in my area anyway. Stay far away from Xfinity.

Been getting constant internet outages lately and xfinity is no help. Today my internet is out and I do live chat and they say there are no outages. Then they go to schedule service and suddenly there are internet outages in my area. I request text updates and it says outages are resolved. They are not and the website shows they are not either. Total mess.

Xfinty overall has low quality WiFi that is spotty and very restricting to where you go. The streaming service as well is offal. It's interface just is horrible. As well as the deals that you can get on prime video. The paramount plus subscription on prime video is not allowed on Xfinty as well as other things. Peacock is free but he only good thing they have on there i s the office and Parks and Rek.

Talked to one of their lame people on the phone, to complain about the fact that my internet service was horrible. Also had inquired about service at my new residence. The person I talked to talked me into an upgrade that was supposed to "fix" the bad service. I inquired about an early termination fee since I had been told that Comcast didn't service the area I'm moving to, and the person told me that I wouldn't have any type of early termination fee. Today when I called them, they hit me with a $100 early termination fee, and told me that if I didn't have it in writing it didn't happen. These people are crooks and thieves, and I'd never sign up for their so-called "service" ever again. Oh, and i've been a customer for 25 years, and they chose to lie and steal from me, rather than make things right. That says a lot about a company.

No one wants contracts any more, that is so old school. People move, circumstances change, better service is available, and in 2020 we all experienced a pandemic that changed all of our plans. Most reputable companies gave people grace for circumstances changing due to that. I turned on my service in 2020, and ended up moving at the tail end of my 2 yr contract. I asked the agent when I requested to disconnect if there would be any fees associated with the disconnection and she said "No, we don't do that - we try to make things as easy at possible." Then I get my final bill and there is a disconnection fee. I called back and ask them to listen to the call, they said I signed a contract point blank doesn't matter what their agent said. Absolutely ridiculous. In the very least, train the agents to give accurate information. In addition, there was a $7 fee for paperless statements, why would I pay for that? I was told I was being transferred and I sat there for 45 mins and no one ever answered the phone. It's crazy how many customers these million dollar companies will piss off all in pursuit for a few bucks. Because there are options now, and some don't include contracts, I will NOT be returning to Xfinity.

I am on the Affordable Credit Program and supposed to receive a $30 credit each month. Received credit last month. This month I was charged almost $25 more. No credit. I was told it would be on next month's bill. I asked if next month's bill would reflect $60 credit. Silly me. When I couldn't be convinced they knew what they were saying, I was transferred to an automated service that consistently said every department was closed. Next step BBB.

It won't let me give them a. 5 or I would been on hold for 78 mins n counting worst company n customer service ever unfortunately I cannot get anyone else to provide service you guys are terrible I would pay $500 a month for a provider if I had a choice you guys truly are disrespectful and suck. You should be ashamed

Called because they took 2 payments out of my account. They said it would be returned in 5 days. Well I never seen it. I called and apparently the man that helped never processed the ticket. I wish I had another internet service around that could handle what we need in our home. I guess when you have what xfinity has u can do and treat your customers anyway you like.

Run don't walk away from this company. I made a payment arrangement to keep my internet up. They accepted it and STILL cut me off. Then they wanted me to pay to speak to a person

A tech came to bring a new modem. He neglected to connect it to my printer, so I have no printer. When you call, no one ever answers - well, I do hang up after 20 minutes! I was on a "chat" with a "live agent" for 2+ hours yesterday and she talked me through it and it still didn't work and she just DISCONNECTED THE CHAT without telling me! Another "live person" came on immediately, but I did not want to spend another 2 hours so I said, I want a tech here tomorrow morning at 8:00. They have emailed me that I have an appointment on June 15,2022 - in 7 days! No printer and no WiFI on my phone.

The customer service is terrible if not worse. Whether it's cable, or mobile, no one wants to let you speak to a Supervisor, manager or escalations. They all say something different. One hotel told us she would haveour upgraded phones shipped to a retail store and she never even set up the order! The next person refused to let me speak to someone in authority. On the phone with 3 calls for almost 2 hours and still no results!