xFinityReviews 862

I used to have Verizon Fios until I moved and the only service by me was Xfinity. Not only did it take 4 hours to get my wifi set up when I moved, it also would disconnect every other month. Don't bother. It's the worst.

Do not use Xfinity. I would have given them 0 stars if that was an option. Their customer service is the worst and they are crooks. They charged us for equipment that we never received and don't want and they refuse to take it off the bill. Every time I call I am on the phone for around an hour, being put on hold and transferred to yet another person that is unable to help me. We have not had this service very long and I have spent hours on the phone with them, trying to correct their mistakes. Nothing has been corrected. Again, do not use this company, it is awful

They had technical problems for weeks and our internet was intermittent! I was calling, calling, calling and calling! I kept calling, and kept getting routed to a robo response! They kept telling me I was in the process of a re-set. FYI - I am sending this as the robo caller hung up for the 8TH TIME SAYING i NEEDED TO WAIT TO TALK TO SOMEONE BECAUSE I WAS IN THE PROCESS OF RE-BOOTING. Really? I am on the internet! I WISH I had never switched from verizon. The only advantage was the voice activated remote, but it in no way out weighs all the technical issues I've incurred. RUN.

I recently moved and disconnected my Xfinity account. I had a balance which I was told I could pay the remaining amount the following month. Not even a month past that I disconnected my services and I was sent to collections without getting a heads up. For 200$ of my remaining bill. Totally ruined my credit when I had made my monthly payment at the time it was due when I returned my devices in the store. I also registered my account under Military which I never received a discount, I ended up calling to verify and they sent me a gift card for their lack of service which they offered once I signed up. I was a loyal customer for 3 years. Do not recommend this cable service, not only because of what occured but because they have alot of outages and the internet was constantly going out while I was working from home.

I switched my MobilePhone in December 2022X Finity mobile I've had nothing but problems with my caller ID other peoples name coming up when I call someone so no one knows who I am people stored in my phone contacts are coming off as no caller ID I've tried getting this fixed for six weeks and no one has fixed it and no one cares worst company I've ever seen people should boycott this company until they lower the rate with the monopoly that they have

This is the longest outage yet. The recording doesn't allow you to speak to anyone directly about the outage. This is the worst I've seen restoring internet in the walton and Rockdale County area. Will be calling for credit fir down service time!

If you do not have to use Comcast, don't! They have to have the most unsecure server for email. Every week I am sent an email & text to change my password. "This is Xfinity alerting you that there may be a potential issue with your Xfinity ID. Please check your email or visit Xfinity online to reset your password." Every Week! I tried calling on the issue and their customer service is clueless. Comcast/Xfinity is the worst EVER!

I have had Xfinity for five years now, best Internet For where I live. For almost two years I have been dealing with the most intrusive Malware out today. From a corrupted isp address to Malware on my phones. When I call Xfinity I get some guy who can hardly talk English and a staticy phone line. Who are these people? What's happened to Xfinity what country is customer service in. Now I am locked out of my account and when I go to change my Password I fill out top line go to do second line with password and the screen freezes and I can't change password, I'm so sick of this I just want a secure account so my question is Xfinity are you Hacked? Legitimate question

If I need to go to the public library to use the internet it would be better than this sh*t. Their little timer on their customer service (or lack thereof) phone number is infuriating. They should credit me for the amount of time my service is out. If they haven't already moved their customer service to China, they need to.

I am using Xfinity internet at my home for about 10 months. A few days ago I reached out to a live agent for a connection issue. The agent suggested me a mobile phone for free and a plan for just $15. He told me, that I have the right to withdraw and if I don't like my phone and plan I would return them without any penalty, charge, fee, etc. I accepted and they send me the phone and plan. By the way, they got a $33,75 payment in my account. I want to return it and reached them. They told me that I need to activate it and then I need to pay $35 for sth. I rejected. But They told me if I do not accept this, I would have to pay for the plan and the phone. As a result, I will have to pay $35 for nothing. At first, I asked all the questions but the agent did not tell me like that. I have the transcript of our talks. This is literally cheating people by telling lies and giving wrong and missing information. Shame on you.
Order number: **************722

Absolutely horrible, can't record a stream with out watching it. Can't record a series without logging into and record the next episode individually. Picture quality sucks from what I came from. Logged into there site and wanted me to pay to talk to someone to help with there service I'm paying for, What the hell is that. My mother has xfinity and I had direct tv and we both had the exact same tvs and my pic was 100x better. Xfinity engineers need to go to work to catch up. I use to record 3 streams in high quality and watch a different channel all at once, nope not no more.

They will automatically cancel programs that were in your original line up. For example, to continue to get TCM you have to buy a sports package. How many people who want to watch TCM want to watch a sports package. B. S. Shame on them. My internet was always refreshing and after 8 months I was told I needed a new line. That was in January. Someone came out in April and put in about 1/3 of the line needed, cut it off and threw the rest of the cable over my fence. I saw it there. Now at the end of June someone came out to bury the cable and decided they had to put it 7 feet inside the gas line whereas before it was 3 feet. This inhibits me planting anything next to my fence. Plus the person who came out to mark to lines trampled all of my bushes and flowers to spray and sprayed paint all over my driveway and road. I realize Comcast doesn't have anything to do with the line markers, but what a disaster. I wish I never had Comcast, especially since their prices continue to be raised with fewer options.

Xfinity promises you one price for 2 years and somehow the price changes every freaking month. You can't get a hold of the customer service they don't put you on the phone with someone higher up if you ask. You can ever get in touch with someone to even talk to anyone. But they'll keep charging you money and after your 2-year agreement they upcharge the s*** out of you. I'm so fed up with this cable company lying cheating and stealing my money. I pay for higher speed internet the s*** stays the same it just f****** sucks. If there's any way I could sue these freaking cable company for all of us that are fed up with this company I would. Someone please reach out if they have any way of getting our money back! It is absurd that this company has been in business this long.

For 4 months straight in 2021 I had trouble with Xfinity... sometimes no cable or internet and they still charge me... their service sucks, prices are outrageous and their creditably is a no..

Was a customer since 2004. I did auto pay. My phone was paid in full. I went to change service, they red lined my account and froze my phone. Have been without service for 4 days now with locked phone. Overseas customer service REALLY REALLY BAD. Being a senior citizen without phone service... very bad. Saying "I now HATE this company" is the nicest thing I can say about them.

I moved to the area last year and was under the impression that Xfinity was my only option for cable and internet. When I spoke to the salesman, he discussed switching my phones as well. I considered it but told him my home was being built and I would not make settlement until the end of the month. What did they do? Mail the SIM cards to an unfinished home. Needless to say, I never received them but was being billed for cards even though I called them immediately when I saw they had shipped. Fast forward, I just started renting out my home and was looking to try to find the cheapest internet deal I could get for the tenants. I realized to get the best rate, I would have to switch my phones so I decided to do that. I spoke to ELEVEN people that day over the course of TEN hours and the only thing I wound up doing was disconnecting both cable and internet because I was going around in circles. Here's the kicker, after spending all that time trying to give them business, they started calling me a day and a half later because I hadn't taken the equipment to the UPS store! Are you kidding me? Avoid this company if possible!