xFinityReviews 862

The customer service did not know how to fix technical issues signals and mobile data are a problem i would recommend t mobile. Their advance support team also was not able to help me out. Their staff needs more training and they couldn't understand English over phone very bad unprofessional services they have
I used to be with tmobile which was way better this xfinity user has always having gllitches the customer service did not know how to fix technical issues signals

As a Comcast/Xfinity customer for many years, it was always a struggle to get decent rates and not get slapped with out of contract high rates, etc. but this last Xfinity/Comcast maneuver really shows how unscrupulous the company is. When my contract ran out in February 2022 I had my house on the market and asked the renewing agent would my contract be dissolved without penalty if I moved to an area that did not have Comcast Xfinity? The agent specifically said "no" I wouldn't have to worry about any fee if I couldn't get Comcast in the area that you moved to. It's on a recorded line but Xfinity refuses to refund all the extra money it drafted from my bank account citing I broke my contract when I moved although they do not service the new area I live in. The FCC is a useless complaint mechanism, they are all corporate buddies. Anyone else had this exact situation? Anyone interested in a class action suit against Xfinity?

I'm giving 1 star for the overall idiocracy of xfinity. I got my gig internet installed and not but a day later on a Saturday my internet gets cut off, there was an issue with my address and they were claiming that whoever lived in the address before me owed Comcast money, which is not likely since I been living at said address since it was erected and we have never had xfinity service.

From the store, to the customer service on the phone they all have to rely on their speed review team that doesn't even open on weekend, leaving me and my family without internet for the whole weekend. I had to use up tmobile hotspotdata plan to get work done, 100gigs gets used up quick these days, and when I try to call to resolve the issue, they pass me around the phone till they told me to goto the store and bring some items, I did that and the people at the store were persistent that I do not have service with them and that a tech never came to my house or installed my internet, like why would I lie about that? They rely solely on the computer and notes like robots, no brains.

The internet is great I was happy when it was all working but when it all goes sour, you would expect for them to at least be able to handle all issues. I will keep the service but beware.

Perhaps xfinity can bring these things up before they install your internet. Absolutely bad customer service on this issue.

If i could give a 0 i would, I have never been so frustrated in my life. I have waited hours over different calls to receive help. The automated customer service is absolutely zero help. I will never recommend this company to anyone just so i can save their mental health.

Constantly have to call and listen to a robot for 30mins before finally getting a human being. Nobody in my house watches sports and a sports package has been added to our bill MULTIPLE times charges extra and is impossible to get this removed without someone telling me i have to downsize my internet. Xfinity is straight just adding whatever they feel like to our bill. Can't seem to sort this out over the phone so will be going to the store today to raise hell. I apologize to any employs that work for this dog$#*! company.

Xfinity's customer survive is $#*!. Their answering machine REFUSES to allow you to speak to a human being, even when it's clearly necessary. They try to charge you for random $#*! that's above your monthly bill.
Not only that, but I qualify for internet assistance- because I live in poverty, so no $#*! I qualify. As soon as I got my approval letter, I contacted them, EXACTLY LIKE I WAS SUPPOSED TO.
But instead, I spent two hours going around the answering machine and another with an "xfinity agent" who did everything but help me- and lied to my face about the next steps and the process. Because of her, I didn't realize I had to apply for it through the company, too- and now have to pay ANOTHER internet bill that I can't afford on my own.
The only reason I'm stuck with this $#*! company is because we live in a small town where there isn't another option. If you have another internet company, USE THEM. This one is more trouble than it's worth.

I have had Xfinity mobile service for 4 years and 5 months. Yesterday one of the phones on my line was having data issues, I called to have them resolved but the representative noticed that we were being overcharged tried to fix our plans and disabled my services. I received an email of the plan that I should have had for the past 4 years and noticed I have been overcharged $2,040. Phone still wasn't working, called customer service back at least 6 times, being hung up on each time. They had me cut the phones of, restart them, restart the service network and still no service. My sister went in the store and they tried to switch SIM cards and it still isn't working. Now this morning we're on with customer care and they are telling me my service has been suspended for nonpayment. My bill is due on the 14th/15th if every month, never had a late payment. This service is absolutely unacceptable. If you don't want hidden fees, being overcharged or to have to deal with bad customer service DO NOT switch to Xfinity... I am very big on customer service and taking accountability, every call has been irritating, no one understands why our service is off so they are trying to find reasons as to why! First it was the balance was past due, but there's a zero balance. Then, there was an ordered place that has the phones shut off, an order I didn't place. So if there is an order and they are making my info that available to have others ordering on my account there is still a problem. This is day 2 with not 1 but 3 phones not working... I'm furious!

I requested tv & internet, tech tells me I only order internet, I had clear phone confirmation. Reps and techs no nothing! After almost two weeks I couldn't get the two wireless boxes I needed. They sent me running to the Xfinity store to pick up boxes and they don't have them. They they told me the geniuses that they are, they can't figure out how to ship them to me. The reps said the techs had them and install cable, the techs said they do not. They techs said they ordered the boxes for us, they did not. After over a week of pure stress, I cancelled the service and went back to Direct TV. If Xfinity thinks they are getting a dime from me for anything THEY ARE DREAMING! They should pay me for the 20 miles back and forth to the store that knows and has nothing.

Companies like Xfinity should be out of business in a free market economy. They are so bad, I want to climb into the screen and beat the $#*! out of them for putting me through the frustrations. I hurt to think they can continue to exist. I HATE YOU! X 1 Trillion!

Comcast/Xfinity have made it impossible to talk to a representative. I have tried for 2 days to jump thru all their hoop to try to talk to someone to find out why there's a sudden $50 increase in my bill. My payment is automatically deducted and the statement goes to an old email that I haven't used in years, but I can't get through to change any of this! VERY FRUSTRATED!

They stink. Setting up service is by design a nightmare including that they conveniently forget to include instructions. Everything is designed to make you pay for a technician. They will foul up your attempt to install it yourself by placing in obstacles in both billing and setup, which they use as an excuse to squeeze out an extra $100 out of you.

Robots. Computer generated endless no answers. You request a call back, then they text you saying theycalled but it doesn't even show on my missed calls. And yes, they have the correct phone number. Three weeks post hurricane Ian and not a truck in sight. No
Updates, no estimated time of restoration. Can't ever speak to a human.

WARNING. Think twice before switching. My husband and already have Xfinity Cable so we thought we would switch out mobile service to get the bundle discount. We had AT&T forever but Xfinity had a good price on unlimited data for two people. We have had issues in the past with Xfinity cable billing and should have known better. First they said we could both bring our own phones over. So we worked out all the detail and and started switching the phones over. My husbands was transferred first and then he started on mine. He attempted to but said certain iPhone 8's could not be transferred. This changed things up because now I needed a new phone. They had a new iphone SE for "free" so I used that. So that meant we no longer received one the the Prepaid Visa card incentives. We were also told at this time that there was a one time setup fee. Already set one phone up. Might as well. He set it up the new SE and thought we were done. I checked our billing on line and they were changing us for the phone. So we went back up to the Xfinity store and one of the managers said I was setup on the wrong phone. The one I had was not free. SO! They had to first change my phone again! Then she had to call and speak with billing about how to fix this issue. So we thought they had it figured out and left. Later I checked billing and we had received a credit for $6.58. They were now charging for the new phone just a few dollars cheaper. So we had to go back up to the store. We sat and waited for the manager to work it out with billing. So they decided to credit my account for $429.99. They said if I pay our $60.00 a month the credit would last until the phone was paid for. WELL! Now I find out that there is not a way to make payments with a credit balance ( at least on line). So now we either use the credit up and then pay the higher monthly rate or go back to the store. We also have not received the $100 Visa card (which was supposed to be two $100 Visa cards but my phone didn't transfer) or the $50 Visa card incentives. If I have to switch my account to manual payments I will lose my discount for auto payments.!

They are always down for some stupid reason. They always try to make you pay more than you are suppose to. And their internet is slow

Not only is the "service" very bad, but they also train their customers non-service to lie, cheat, stall and deliver the worst service in the history of customer service. They demand that we use the app and that's a joke. Very seldom works and if it ever does, it sends you in circles purposely trying to upset you so you'll either become hostile or give up trying to resolve an issue with their worthless "service". I am ACP qualified and they treat me like I'm a burden and a problem child. Xfinity, previously continental Cablevision, has been a sore on the arse of the consumer for decades. My "service" drops repeatedly 24 hours a day or night. They won't get another penny from me until they fix this bs non-service. I'm looking forward to a day when there is no Comcast. These are just a few of the many many photos I have showing how bad the "service" really is!

Not even a month and the wireless cable box stopped working. Tech came out after going through all the garbage on the phone with a non-person and finally speaking to someone. He said someone would be here next day. I called to see what time and the work order had not been put in, then when I finally talked to another person, he tells me a box will be sent and arrive in 3-5 days. I have to put the box in and get it working on my own. I asked for my bill to be adjusted. The box is eight dollars prorated into 30 days which means will be pennies taken off of my bill. What a crock of you know what. I hate Xfinity.

This is the worst wifi I have ever signed up with my whole life! I have been using Xfinity on my own since 2019 and it has been years of a train wreck. Countless issues with them, whether its connection or customer service. What did it all for me was that they never updated my address after my recent move. My wifi has been offline since I moved to my new home. I Scheduled an appointment for a technician to arrive 2 days ago. The day of... a technician was supposed to make it between 2 to 4 PM and at the end... never even showed up(WHOOPIE) I was on the phone with them all day and texting them through their chatline all day it was never resolved. I REscheduled for tomorrow for them to arrive between 1 and 3 PM. I get a call 30 minutes before 1 PM that the technician is on their way. Come too far to find in a few minutes later they are at the wrong address and now they can't even make it to me to fix this problem. Get this, the techinician guy said its my fault i didnt call ahead of time and tell them the correct address when I LITERALLY DID THAT THE OTHER DAY AND HAD THEM REPEAT THE CORRECT ADDRESS ON FILE. LIKE ARE YOU FU*KING DUMB?! This was literally the last straw for me as i have had numerous issues with them in the past. Their customer service people are all incompetent and I surely hope they gain some brain cells, but maybe Xfinity took them all as a requirement to get the job. They only hire people with a pea sized brain! They never listen to their feedback because if they did, there would be improvement but over time things only got worse. Good thing other companies are around like Starry wifi. I got a promo from them in the mail and im sure they cant be worse that Xfinity whom literally is a billion dollar company but its like buying a Mcdonalds modem. Every body is using it and all the plans are the same. The super fast wifi is NOT A THING and just there to scam money out of your pockets. It literally all works the same, i came to learn that recently and cant believe I was spending $60 a month on this crap.

After 5 phone calls and 4 emails, I STILL cannot get service transferred to my tenant after 6 weeks of trying. Customer service seems clueless and keeps requesting more and more information (why do they need a driver's licence?). It's easier to donate a damned kidney!

So disappointing, went in on 10-7-2022. Received the worst service ever. Just to purchase a charger, spoke to a large heavy set white man with a bald head, named Carl, he was so rude, told me to take my business elsewhere. My 15 year old daughter was with me and shocked with the way we were spoken to. Carl needs some customer service training. Went elsewhere to buy my charger. May be taking my business completely somewhere else.