xFinityReviews 862

Simply put - don't waste your time with this joke of a company. Their equipment is antiquated and they could care less about the customer experience…

I called Xfinity to change my plan two days ago, after finding a better plan on their website for $60. I was assured around 10 times that the price would be $60. Even when I got the email to sign a contract that said $65, I asked if it was going to be $60 and was told yes, that it would go down after my new banking information and autopay setup went through. Today, I see $65 on my bill, so I call again, and I'm told over and over that it's $65, it was never $60, and if I try to escalate the issue, I'll be told the same thing, just by someone else. Even though I'm sure they record their calls, suddenly the price I saw on the website two days ago and the quote I got from a different representative just disappeared, as if they never existed. Xfinity is a horrible company, and it's a shame the monopoly they hold.

The moto of Xfinity is how to overcharge their customers, how to provide the worst possible service and no reliability.
I have been their customer for over 15 yrs and finally left them due to the above mentioned reasons. They signed me up for services which I did not ask for, started billing me and after 6 months when I found out and called them to cancel and ask for a refund I was bluntly told NO REFUND...
And when I cancelled the service they magically came up with a early termination fee...
They just want to lynch their customers of every penny they can make from them...

I cant think of one thing i did wrong except pay my bill. Horrible from internet to the stores to the cable. It all sucks

Too many problems.I am so frustrated, The problem is that I lose part of my package every month at about the same time. The problem is only part of the problem. The balance is communication. Never had a call that I did not have to call again, they send codes to enter on the computer or tv, and have to reboot the modem although it's the same problem, never works. Minimum 2 hrs around 15th of each month same response. By me by them. LORD HAVE MERCY PLEASE SEND ME ANOTHER INTERNET PROVIDER

Disgraceful customer service from an operational stand point. They hire good people but the practices in place couldn't be less efficient. Everyone's loosing time, money including the service provider. My family has had Xfinity out no less than 1x every two months because no one can ever complete the job. The different teams do not effectively communicate needs to one another. Everyone's time is continually wasted. It's just disgusting how this is most other reviewer's issue with the company for years. No changes are ever made well.

Please people don't even think about take fuc.en xfinity services, that most terrible company, with awful customer stupid service, who NEVER WILL HELP YOU! XFINITY just blocked my phone, because they put Sim card in my phone, and activation process since 2 November, even today is 11 November,. Customer fuc.en service, 1 time said, we can credit you 10$ hah, stupid idiots, 2 time just put me on hold, and I had been waiting for 2 hours, nobody answered. My phone still blocked, even stupid idiots from customer service said, we canceled activation, but no, they just lied to me. And I don't know what to do now, Fu k all xfinity, MOST TERRIBLE COMPANY EVER

In our little town, xfinity is the only ISP. They know that and take advantage of customers. In addition, they are outrageouslt priced. They just announced 1000 Mbps service. That is far from a reality. During the hours of 8:00 AM - 11:00 AM and 4:00 PM - 6:00 PM it is so slow that most web pages "time out" before you can open them. Sometimes, I can't even get on line. Old dial up services of the 80s and 90s were faster.
For my first time in 30 years of having an ISP, finally Quantum is coming to town and giving Xfinity some competition. I can't wait to dump xfinity.

This isn't to bash the customer service reps as they just do their jobs. But Xfinity in itself is trash! My service is rarely working consistently, the app is never working, and you would think that I was trying to talk to the President with the crap you have to go thru just to ask a PERSON a simple question or to get help. If I could switch to Charter I would with no question. Their service all the way around is customer focused and 100% better then this crap! 1 star is truly more then deserved!

I moved into an apartment in March and signed up for Xfinity since it was the only thing offered. The price was right, and my internet needs aren't complicated; I do not own a television and require very basic internet for email, social networking and online chat (Facebook, Zoom). Initially everything worked well. Then starting about four months ago, the connection began to be sporadic and "unstable". The problem started small and occasional and has now developed into something I deal with pretty much every. Single. Day. It's now interrupting everything I do, from conversations to church services to music events to movies... everything that I have any interest in online. God help me when I find that work-from-home dream job I've been looking for! It's pretty infuriating, especially when I think about the fact that I'm paying for all this joy. As I can see from the majority of the reviews here, I am not alone in my misery. I will also join with the rest of you in agreeing that the customer service here is ridiculous. I have not yet spoken to or held an online conversation with an actual human being. It's all about the bots and the prefab questions which DO NOT HELP AT ALL. At the end of an "exchange" with this company I feel crazy. When my friend asks me 'Oh were you able to talk to Xfinity about your internet stuff today?' I just want to laugh hysterically and beat my head against the wall. I don't THINK that's how your cable/internet provider should make you feel, but what do I know? Maybe that's the world now. Thanks for listening. I know I had to put a star, but really, NO stars. I have NO stars for this company.

First, I want a negative star! Make that 5 negative stars.
I am too aggravated to write it all. Long short is... for three months I have been charged $180.00 for four unlimited lines. They charge should be only $120.00. Every single employee says the same thing over and over and over "oh, I understand ma'am... "oh, I would feel the same way if this were happening to me... OH, let me put you on hold to speak to my supervisor... Oh, no I won't put you on hold... I will make sure I get you to the right person... Oh, so you are calling about... JUST PATHETIC!
I have wasted over 12 hours NOT KIDDING, waiting on the f***ing phone for somebody to get this straightened out! EVERY SINGLE MONTH I have to call and wait. Call and get hung up on. Call and told I would get a call back. THIS IS THE WORST CUSTOMER SERVICE EVER. RUN! SERIOUSLY, DO NOT SIGN UP FOR XFINITY MOBILE. YOU HAVE BEEN WARNED.
Currently another hour of my life has been wasted. See attached, I am still on hold.

F I could give the zero stars I absolutely would. My dad was just taken advantage off with an employee trying to order a phone on his account and have it shipped to the sore. They completely took advantage of an 85 year old man who went into the store to get a new remote.

After two hours on the phone with customer service I was finally able to get in touch with the fraud team. They agree an employee at this location tried to pull a fast one.

I'm absolutely disgusted and hope someone will be held accountable.

Weymouth, Massachusetts location.

The 'WORST' customer service ever... On Monday 10/31/22 my hold time exceeded one hour. And today 11/3 my hold
Time has been approx. 2 hours. They will over charge you and bill you one month in advance. I will never recommend them to
Anyone. I was told on 10/31 to pay the past due amount to restore my service. Now today 2 days later the bill has more than doubled. "Greedy crumb snatchers'

I realize that this forum is usually to rip Xfinity/Comcast a new one, but I just had customer service above and beyond. Mark, don't know his last name, helped with an issue that hasn't been resolved since Hurricane Ian turned us upside down. He couldn't have been more understanding or compassionate, and I wish there was a way to give him... and yes, Xfinity, for hiring such a quality individual.

Stephen Byrne