xFinityReviews 862

In May 2021, I called about getting xfinity for Internet. They said they'd need to do construction for coverage and it would take about 10 days. 10 days later I called and asked where they were at with it and they said my tag number has not even been started. Meanwhile I called for Internet from a different company. It is now December 2022 and Xfinity has yet to notify me with an update about my Internet I requested from them.

I have been going back and forth with Gilduardo G regarding the difference in the 3 different December 8 statements. Each statement I have reflects different versions of credits on the bill and the posting of the ACP payment. I questioned every contradictory and/or explanation about my payments, credits provided by Comcast Agent and Supervisor and the posting of ACP. Since I am a Senior Citizen and Black customer that do not fall in line with questioning his authority over my account, it's taken personally. He says since you've contacted FCC you'll need to accept my resolution are services will be interrupted. So his creative accounting will result in the interruption of services and I'll have no choice but to pay the bill as he's altered the bill. In addition, the ACP payment was removed which makes his accounting more plausible. This has been Comcast/XFINITY practice since program started. They do not want the credit to subtract from the full amount of services. I requested a 6 months accounting that includes all credits, payments along with ACP payments each by dates he refused. I asked to speak to someone over him and was told he was it that can make any decision he sees fit on my account. He refused. I asked for another Escalation Representative to review my account he condescendingly refused.

Xfinity mobile will not release your phone even if you have paid the bill in full and paid the phone off. This company is a JOKE! I will never ever again use Xfinity again!

Xfinity is a horrible service and their customer support isnt any better. I got a two year contract with Xfinity to lock in a price but that does not stop them from increasing my bill annually. The smarter choice is to drop Xfinity and stream the same channels for half the price like most of my friends and family are doing.

It was so easy and pleasant dealing with the customer service. The associate I spoke with was very polite knowledgeable and business like. I wouldn't hesitate to use their service again.

I've been with Xfinity for over 7+ years and as a loyal customer I'm able to say the service is inconsistent, expensive and unreliable. For me to always give them money but not have good quality service is heartbreaking. I feel scammed & used. The customer service reps can't speak English and they don't resolve any problems on no way. It's always a language barrier and Xfinity never gives me a full 30days of what I pay for. I give them 600$+ just for maybe 2good weeks of service. After that it's buffering, they're doing maintenance or other problems they're always having. They will constantly scan you and take your money but will not give u what you are paying for. After all these years I'm now tired

Continue transferring to different agent after agent. In 30 min, I was re-routed to 10 agents without receiving solution. The worst customer service I've ever experienced.

I received a message from Xnfinity concerning my account. I am not past due. Infact, I had the service for over 20 years and cancelled the service over a year and half ago when I relocated. There were no charges in arrears. I was contacted about new features. I called the number back to ask why they would offer me new features when I no longer had an account with them, A foreign voice answered. I had difficulty understanding this person, so I asked which country was he in. He told me Palestini and his name is Sam. He pronounced it Palestiniy. Yes, that's exactly what he said. He promptly hung up on me. I called back and he answered the phone. I asked why did he hang up? His reply was "What the F... do you want you Dumb Whore". UNBEIVEABLE that this company would even hire people like this. And even though they go by the name of XFinity, they are STILL Concast. I've had difficulty with this service when I had it for 20 years and the customer service was terrible. But, at that time that's all that was offered. There wasn't another company available in the area I lived so I had to deal with what I had. And although their customer service was deplorable, I had NEVER been spoke to such as this. From what I understand, their customer service has never improved. If anyone is interested in getting cable, I would NOT go with Xfiniy. You will be sorry. I had to rate this 1 because I couldn't give it a lesser rating. But believe me, if I could I rate WELL BELOW 0.

I opened an xfinity account for WiFi, and closed it 48 hours later without setting up equipment or internet. Never used any data. Closed my account in person and specifically requested my information be scrubbed. Was charged for a month of services I did not use, after requesting my account and information be scrubbed. Unable to request a refund, remove my card number from my account, turn off auto-pay, or speak to a human.
Not a single one of the "customer support features" work. The app does not ever proceed past the login page, of which I logged in probably 20 times before giving up. I have the same issue with the website. I login over and over again, only to be redirected to the login screen when I attempt to access any part of account. The customer service phone number does not have an option to request an agent, only suggests the website or app over and over again. I am a millennial, who knows how to use the internet and apps. If I was able to resolve my issue using these tools, I would not need to call the customer service number.
When I input my phone number into the automated customer service tool (over the phone) I am informed there is no account that matches this information. If that is true, why is my credit card being charged? In fact, why is my credit card being charged at all when I never used a single MG of internet data, or any other services. I requested my account closed and my information scrubbed. A month later, I am being charged for services I did not use.
I am unable to connect to an agent using the phone line, I am unable to access my account or billing information on the website due to the crashing and login loop, I am unable to get past the automated system on the phone line because it refuses to recognize my information, yet has no problem charging my card. This company is clearly taking advantage of their monopoly in the market, and has a shameless disregard for the human cost incurred. I need a refund, my account closed, and a guarantee my financial information is deleted.Why am I unable to resolve this relatively simple issue without walking into a brick and mortar store? For a "technology" company, the complete lack of resources available to the people whose money comprises their paychecks is just wrong.

I have been a customer of Xfinity for many years. They keep raising their prices and giving you less choices for your money. When my contract expired, I called to get a less expensive package. The customer service representative did a bait and switch on me, promised the same services for less money, which when I reviewed, it was not true as they had taken away many of the channels. I called again, promised me another package. Another bait and switch. I wrote a letter to the corporate office. I got a response a gentleman called me listened to me patiently apologized and said all he could do was give me a $30 credit. PS I NEVER saw that $30 credit on my bill. I told him I was dissatisfied with our conversation and who could I talk to next he said he is the highest level customer service representative from corporate, that I could speak to. They are. Masters of bait and switch I've spoken to other people who have had similar experiences. I am very unhappy with them and believe that they are a dishonest company who hire people who are very good at misleading the consumer. They raise their prices they give you less service and then they say it is due to inflation. And I am still waiting months later for my $30 credit which I'm sure I will never see. You can waste a lot of time complaining and it will get you nowhere. And to add insult to injury, my bill is even higher than what they quoted me. If you have a choice don't go with Xfinity

If i can give a negative, I would off I am being charged for 1 1/2 years for a phone that appatrently when I called them does not exist. I got charged internet service that I disconnected and after being with them on the phone for being charged they say everything is fine. Then the next day was charged again and since didn't have money in my account got charged two overdraft fees. These people suck go to Verizon.

I recently had my xfinity bill go up 40% with no heads up my promotional offer was set to expire. I called in when I saw this and no one was able to get close to the previous price. I talk to new users and their offers are much better than those of loyal customers. I wait until Cyber Monday and use the web chat as it takes less time. They were able to help me get back to the reasonable promo price and increased my internet speed. I took screen shots of the conversation stating nothing from my previous bill is changing. So I set up the new gateway only to find out they didn't include a tv box as active so need to charge me $8.50 a month or $120 a year for an error by them. After 2 hours of sitting on hold to speak with a supervisor I had to options either pay or cancel. The only good news is I can go look elsewhere because I can cancel this service within 30 days.

I was charged repeatedly for a mobile line that I NEVER activated. I received a charge for the mobile line before I had even activated my SIM card. Frustrated, I called Xfinity (waited on hold for nearly 2 hours) and asked them to refund the charge since I never even used their services. I also requested that my line be deactivated permanently. I was assured that there would be no more charges and that my account was closed. One month later, I received the same $32 charge on my credit card. THANKFULLY I had set up automatic payments for my card, or else I would have been charged a late fee from my credit card company for not paying the bill because I was not expecting a bill. I called Xfinity again and spent more hours on the phone, explaining my situation and why I needed a refund. I was assured that my line has been deactivated and that I will be receiving no more charges. Hopefully that is actually true this time.

This company is totally disorganized, incompetent, frustrating, and a waste of time. We unfortunately are stuck with their WiFi coverage since we cannot get any other service in our area. We regularly have our Internet connection go down or be "unstable" for several hours. Xfinity Comcast needs to go out of business. They are really terrible and I can't say that enough. I will be telling everyone I know to avoid them at all costs and to warn others about how bad Xfinity is.

I have called Xfinity for the past four months in an attempt to fix the line from the power pole to my home. It has been hanging a foot off the ground and Xfinity will not make the repair. My children have been unable to use the backyard for this entire time (4 months)
I don't recommend the company for any service.

I had internet with Xfinity, and I went to a different service provider because Xfinity does not have fiber optic lines in my area. Once I cancelled the internet, they raised my cable bill by 25%.

I worked for Comcast/Xfinity for many years and you are getting ripped off. It's next to impossible to speak to an American agent. Your going to be speaking with international agents whether it's in the Philippines, Honduras, India, Mexico or where ever Comcast can get the cheapest deal which changes constantly. Those agents don't have Comcast services and all agents, American and international, read off a script and are rated by AI algorithms (Artificial Intelligence). They are rated on sales and "key" words used and the customers tone and tenor reactions to this scripted charade. Problem resolution and true service reliability is secondary.

When you get an agent you will be up sold and your rates surge every year. If you package all of your services with Comcast, when there is an outage, everything usually all goes down.

Oh by the way, when you escalate to a supervisor you're just getting another technician with no more authority than the one you escalated with. To get to a person with authority you will still have to go that route but once you're there ask for a Manager and get the Manager's name you will be speaking with. You will then probably get an actual supervisor whose job is to keep you from speaking to a Manager. At this point ask for a hefty refund, you will usually get it.

If you like getting screwed and fleeced stay with Comcast otherwise run.

My bill went up $20 a month after "promotion"; was told there wasn't any offer but $10 less and that was with a 2 year contract like NO WAY! All they wanted to do was talk about changing my phone service to them like are you crazy? Why would I switch phoen providers when you already SUCK as an internet provider. BUYER BEWARE -- RUN AS FAR AWAY FROM THIS SCAM COMPANY AS POSSIBLE!

Comcast /Xfinity switched us to paperless billing without notification. Lost internet because they cut off service while trying to work. Called and waited on hold for an hour twice and got disconnected both times after an hour. Called the new service number and of course they picked up right away. Paid bill after being transferred around and switched back to paper billing. Wanted to change service to just internet and stream. The transferred me and I got disconnected. Then called back again. On phone with someone in another country. After about 25 minutes they transferred to someone else without telling me. He had a heavy island accent that was very difficult to understand and a large lag time between question and his answers. He took forever to answer questions and couldn't answer questions. He quoted me higher prices for just internet than both cable and internet that I currently have which doesn't make sense. He said the more you get the more you save. That doesn;t make sense and is not consistent with what they list on the internet. Advertised price on the internet is $30 per month for internet but he was quoting me $120 for the same service I guess since I am an existing customer. I said I would call back. At least I have my existing service restored but wasted an entire morning on the phone and missed a lot of work.

I have been an Xfinity customer about 10 years in Florida. Their customer service is the worst of ANY company I have ever dealt with. We had a major hurricane in my area and our service line from their box to our house was severed. I have called numerous times to have someone come out and fix the line. We have no internet or cable. All of our neighbors do, so they really can't blame the hurricane at this point. It would take a technician just a few minutes to replace the line, yet I get promise after promise that it will be fixed "in a few days." No one ever shows up. Cannot get a date/time certain to fix this easy problem. They charge an arm and a leg for service, but heaven forbid you have a problem. This is not the first time, either, although it is the first hurricane damage to our line. I am sick to death of waiting an hour or more for a live person to answer the phone and then get lied to. Xfinity is the WORST but in our area our choices are quite limited. Very close to canceling our services and finding another company. They have until Tuesday 11/29 to make things right. And I will tell all of my neighbors to do the same. ARE YOU LISTENING, XFINITY?! Don't lie to your customers!