Wren KitchensReviews 986

Very good at all stages from sales to after sales and delivery and replacements.

All materials to the quality expected and purchased.

Absolutely Amazing experience with Wren Kitchens at Botley Oxford Stuart Whitehouse was a great helped us choose our kitchen he was very good at his job well experienced excellent service provided by all the team am really happy with my order thank you Wren Kitchens at Botley Oxford

The kitchen planner was amazing. Really helpful throughout the process. There was an issue with one unit arriving damaged but this was replaced as soon as I contacted Wren, with no charge. I had an issue with my plan including too many worktops also which seemed to have been a planning error on the system. This was also refunded to me without me needing to raise a complaint. All in all a really good process throughout and have recommended to friends and family!

Our designer, Mallory Johnson, was most helpful with our planning and ultimate selection.
The level of training provided to the staff is quite evident in their relations with customers.
I had been debating my kitchen renovation for a few years, and Mallory's presentation and expertise got me off the mark and running! I have since recommended Mallory to multiple people!

If I could leave zero stars I would! This absolute shambles of a company put us through hell and an absolutely abhorrent experience that I wouldn't wish upon anyone. They couldn't have been nicer up until the point they got my money but as many people have mentioned on here, once they have your money they couldn't care less and their customer service is absolutely appalling. It's all a facade and just an act to get your money! All their staff should wear masks as their service is daylight robbery, designed solely to get their hands on your money.

Our fitting was cancelled on the Thursday before it was due to take place on the Monday. We then had to wait SIX weeks for another date so we were left with no kitchen facilities at all as we'd already ripped the old kitchen out and all that the Wren clowns could suggest was that we go out and buy a camping stove! Once it was finally fitted we had endless complaints and compiled an EIGHTEEN point list of everything that had gone wrong. Wren don't have case files so every person we were referred to meant that we had to go through the rigmarole of having to explain everything over and over and over and over and over again.

All they could offer was marginally over £1,000 compensation which is absolutely pathetic considering what they put us through but that is Wren for you. I had to accept it, otherwise I'd have ended up with nothing but I am nowhere near happy with their downright derisory offer! Wren just take your money and couldn't care less about what they put you through afterwards. They kept telling me about how they are a family run company and pride themselves on the journey they send their customers on. Journey? It was an absolute nightmare!

It took us EIGHTEEN months to get their pathetic offer of compensation so if you are reading this DO NOT ever set foot in a Wren showroom, they are false, they are only interested in your money and have a vile, non compassionate customer service.

Our kitchen was paid for with money left to me by my late mother and was going to be something to remember her by but Wren succeeded in leaving us with nothing but bad memories which can never be rectified. Well done Wren, you are absolutely appalling! Please avoid this joke of a business like the plague, they don't deserve a single penny of your hard earned money!

From start to finish I was extremely impressed with Wren. Callum, our designer, was so patient, creative and helpful with the design of our awkward shaped kitchen. The delivery was on time, and the drivers were really polite and considerate in where they put all the boxes. One item was missing, a quick call to customer services fixed that. We used our own fitters, and despite having a few issues with Wren in the past, they couldn't fault our delivery and everything went together smoothly. I'm so so happy with the kitchen, the digital renders were great but the real thing is incredible!

Extremely happy with the service we received from Wren in Hereford. The designer understood our needs and offered practical advice with regards to some bespoke carpentry that was required.
The kitchen arrived on time and we had no issues with what was supplied.
Overall: extremely impressed!