WOW! Internet

WOW purchased my previous internet provider and immediately did the following: Turned off my service without notice or warning and demanded almost 4x the previous monthly bill to turn it on again. This was 10 days after the 'official switchover date' I later learned. I never used the WOW service.
After hours on the phone, I did not agree to their extortion. So they added the cost of the 8 year old cable modem (previous company's) to the bill.

So I went from a happy customer of 6 years with auto bill pay setup ($54) with the previous company to allegedly owing the new company $380, all within 14 days. I returned their modem and got a $200 credit. Now I have to fight their patently false collection attempts with over 15 hours invested. What a nightmare... and I never even used the new company's service because they turned it off. Wish I could leave a 0 star review. WOW, can a company be any worse?

Disappointed. I referred a family member and my boyfriend and they both received their gift cards. I have not received one for both referrals. Both, gave my name on the phone when they set up the service and the assured them that I would be getting the referral. I called to follow up and they stated that since I didn't go online and fill out a form to put in their names, I will not be getting the referral. I wish that when the two of them called to set up their service, the sales person would of told them that I need to go online instead of saying "yes, we will make sure she gets the referral" Very disappointing since they push their referral program so hard.

Had to give ONE star cuz it wont let you give ZERO TERRIBLE company was told there are no offices in states to help with issues. Returned 2 DVR boxes - still being charged. Overseas customer service said they will fill out a form. They are in the PHILIPHINES! Very polite but can not help.
This company is the worst!

If you use this company, watch your statements. My bill jumped up 33% in one month. When I went to see why, it is because they started charging me service charges for equipment that was returned and $14/mo to use my personal modem. This is a LOUSY service and something that has to be reset almost weekly. They claim they have 99% reliability; I would submit that they don't know what "reliability" stands for or means. If you lose service for DAYS, they will refuse to discount your service charges. If you have issues, they also want to charge you fees to come check THEIR system. If you aren't forced to use this company, DO NOT USE THEM. I use them because I live in the county and my choice of providers is limited to REALLY BAD and WORST.

WOW's internet just barely functions. At least once every day, it will suddenly stop working. Sometimes it'll last a few minuets, and other times a couple of hours. If you don't use the internet too often, this is a good cheap provider. Otherwise, don't bother.

Had a tech come out to update my router because I upgraded to 1000 speed… easy enough right? Nope he showed up without the new router and replaced two of my three eeros… they were a three eero system. Took the home eero and a slave eero replaced with two wow crap eeros deleting the center eero. So now I have two eero from wow and missing my two. Eero only range 30 ish feet so my house is 100 feet deep and they put one at the end 100 feet from the home? They didn't see the one between duh.!.!.'@/$-. So now my system is messed up and they stoled my eeros. Called them and have to wait a week for an appointment. The day before my appointment they send a text stating they would be here between 10 -12 am lol. I set appointment up for 4 so I could be here. Called again no one was available to change times to what it should be that is noted in the account notes of a 4pm appointment so they told me the next one open was 14 days longer… bull shet I told them it was your mess up and you took my property come fix this crappy service and bring my property too. So they deleted my network, set up another with their two eero system that is not powerful enough to run Wi-Fi through my house. Wtf pay for 1000 service and can't get mor then 300 speed with 20 feet of my house dead to the Wi-Fi. But that's ok to them the two errors they put in are running on their side. Hahaha while they only support 600 speed. Sounds to me like your service and equipment are garbage why sell 1000 service and set up 600 max Eeros is beyond me….

Bad company they can never get there internet to work they just need to do us all a favor and close there doors
WoW no internet

We use WOW for our business. To sum things up first, do not even consider it. We've had many outages a day for months on end with multiple tech visits we were billed for despite no resolution. They've swapped out the modem from the original twice now and the most recent swap was to an "upgraded" modem which has no wireless network capabilities. It's been less than 24 hours and our hard wired devices have not seemed to have lost internet yet but we have no wireless network in our office. We were not asked if it would be okay to only have hard wire options it was just thrust upon us as an attempt to find a solution to our never ending issues with this ISP. Specifically, the upgraded model they provided is an ARRIS TM804, the one that cost $40 new and $15 used.

Total frauds and scammers. Promised gift card never delivered. Installation was a disaster. Zero customer support. Management doesn't call back. Total frauds total scammers. I'd recommend T-Mobile

I've had problems with my internet for a few weeks. I've called 2 times and chatted with a live agent 3 times before finally getting an appointment for tech to come to my house between 8am-11am. At 11 I called and they said he'd be here by noon. At 1:45 they said within 30 minutes. Finally at 2:25 I canceled the appointment. Spent over 6 hours of my Sunday off waiting for nothing. Was told no credit or compensation for my internet problems or my time wasted waiting all day. Rescheduled someone to come Wed. I won't hold my breathe on them showing up that day either... what a joke!

If I could offer less than a one start, I would. I was called by a WOW rep when my current bundle was coming to an end. I appreciated the fact, as no other company has done that before. The conversation with the rep ended with me being told I was getting new, upgraded equipment, and at a lower cost. Imagine my shock when I opened my bill. It was doubled.
I called WOW this morning to figure this all out, and was told by 'Andy' (not his fault, he just works there) that no one should have told me that this new and improved 'bundle' was going to be cheaper. I explained that my internet was now substandard to what I had before, and he said it was because my new and improved cable reception was pulling away from the Wi-Fi, making it slow. I was offered an upgrade on the Wi-Fi at an additional cost per month. Seriously?
Then, when telling him that I wanted the cheaper package that I was sold, he said that if I wanted to spend less money, I could cancel my cable, and just use streaming services. Really?
So when I told him that none of his options were suitable, I was told that I could explore other outside options, his competitors. I will be taking him up on this option.

Paying for up to 200 Mbps but actual speed using WOW speed test is 6.85 Mbps download and upload speed is 9.32 Mbps. Wow technician came out said it wasn't WOW and it must be my equipment. Bought and installed highly rated modem and router, still slow speeds.

Worst cable experience ever! 2 years ago, my family started working remotely and the internet wasn't able to keep up. I had WOW come out on 2 different occasions but they weren't able to fix the problem. So, they said they wanted to send someone else out in a couple weeks. My husbands was working from home and my kids were going to school remotely. I needed the internet to work so I terminated our contract. They weren't able to provide a service so I had to change companies. Now, 2 years later, creditors are calling me and WOW will not remove the charge from my account. They said they filed a dispute but they won't send me a copy of it and they are asking for proof from my end. They don't send out confirmation emails when they do anything so how am I supposed to provide proof? So frustrating! I will definitely share this experience in hopes someone else doesn't get harassed in the future.

WOW is the worst cable company in the world. Their customer service sucks and there is no one you can talk to except foreigners. Can't understand them at all. They lie about the rate they are giving you and then cannot or will not explain the bills they send out. I have been a customer since 2004 but they want to charge me top price for really crappy service. I do not have any premium channels but my bill was approaching $220.00 per month until I threatened to cancel my service. They begrudgingly gave me a discount to $168.30 per month for the same service. When my Fiance moved in with me and brought her Xfinity service with her, I changed to internet only WITHOUT a modem. They are still trying to over charge me higher than quoted prices. I was quoted a rate of $19.99 per month for Internet 100 service but they are charging me $24.99 / month in addition to fees and taxes. I am done with this crooked company. I hope everyone ctarts going to streaming services or other companies. This company should be investigated for criminal activity! I really hate giving them one star as they deserve ZERO stars.

I cannot understand why it's so hard to keep a consistent Connection. Then they act like it's your fault it's not working. I am going to drop this service

When WOW offered Gigabit service in my area I jumped on the chance to get it. I purchased a new Motorola modem and Netgear router capable of handling the speed. While the speeds were greater than my previous 300 Mb service it did not feel like Gigabit service. I checked the speed with WOW custom speedtest and it came way short. After many calls and several hours of time to customer service, they sent a tech out and he found an ancient filter on the line and he removed it and then tried to charge me for the service call. Though the speed did increase to the 700-900 Mb range during the late night (2am-7am), the remaining time it fluctuated between 400-700 Mb. Again, many calls later, they scheduled a tech to come out. The tech contacted me to discuss the problem before he arrived and he let me know that there was not going to be a solution to the problem as the Gigabit service was rolled out way too early and the system infrastructure could not handle it. He told me that in 6 months to a year it may be able to handle it but not before. I was also told that the standard for Gigabit service was 80% of stated service. The stated service is 1 Gb download and 50 Mb upload so the actual for the low end standard is 800 Mb download and 40 Mb upload. My actual on a good day is 700 Mb download and and 30 Mb upload. While the pricing is good for the stated speed it's pricey for what you actually get.

Recently made a payment and when i entered it their system glitched. Then i checked my bank and it showed a pending charge. So i waited it out to see if it would post or fall off pending.

The payment posted into my bank account and now after WOW! Turned my internet back on for 2 days when someone saw where the payment went to, they have lost it and shut me off for non payment.

I am sure as hell not going to pay them twice and would give them negative stars for this if i had the chance. The fact different people cant seem to find what the hell is going on and theyve managed to lose a payment that should be applied when its been taken out of my account. This rating will only improve if they give me months of free service in return for this aggravation.

My account was CHARGED TWICE to two different cards after I turned autopay off, so I did not authorize those transactions. I have spent 2.5 hours on the phone the past two days trying to figure out what went wrong. I now received an overcharge fee to my bank because they continued to charge me. I tried contacting 4 different agents and no one would give me a consistent answer, I was told I authorized it by one person and that it was a system glitch on their end by another. They told me they cannot do refunds until 10 days after the transaction but I have bills to pay and now am behind. I am so disappointed with this company and would not advise to use since they charge without authorization and customer service is awful.