WOW! Internet

Wowway needs to fire their customer service agents because it seems every time I call I get someone who neither speaks English without a strong Indian accent or they can't understand a clear and specific statement. My anti-virus software provider has been attempting to send me e-mails but they have not been coming through because the Wowway server is filtering-out all emails coming from that source. If that wasn't bad enough, I have called Wowway three times about this and each time got an agent who spoke with a strong Indian accent and who somehow could never understand my clear statement that their server was blocking the emails and that source needed to be put on their list of trusted sources. On each call I had to repeat my complaint multiple times and their response was to ask me for irrelevant information.

Customer service reps have no idea what they are doing. No help. All day internet is not working. I contact WOW and get different stories. After long waiting time finally we get disconnected because WOW do not have reliable phone lines. Nithing else- just very bad internet provider including constanly interrupted service, low speed

My internet has ceased to function 9 times since 3pm, and it's now 7:30. This is an every day occurance. I gave up trying to watch live tv because of the constant disruptions. At least with my Roku channels I can resume them when the internet comes back.
Called yesterday because I got a nastygram about my bill. It was $342. I haven't even had their service for a month!
For the 4th time in a month, a tech is coming out to 'fix' the problem. I'm not feeling overly confident.
If you go to their website you'll find their review average is like 4.8. That's because ( they state it just before the reviews start) and I'm paraphrasing, if your review isn't slap full of wonderful we will delete it. Believe me. I've had several disappear.
In all my 65 years on this planet, I have NEVER dealt with a more despicable company. They lie, treat you like crap, and honestly, if there was another internet provider in my complex, I'd be gone so fast my giddy up would catch fire. STAY FAR AWAY!

They send you a online bill but they refuse to let you look at the billing statement. They are hiding the fact that they are billing you for equipment that you didn't sign up for. Their 1200 internet modems don't work right so to have to install a 2nd modem to handle your phone service. Now they bill you for the 2nd modem because of their faulty equipment. Their internet keeps shutting down ever hour. This 1200 modem is very slow. I recommend a different internet supplier.

My internet is up and down randomly. It's so risky to have virtual interview or important business meeting at home. Customer service takes 1+ hour to wait on the phone. Will not use this company anymore

They have drop off places for their $#*!ty equipment. I dropped everything off. They lost my equipment. They tried charging me for the equipment and put out a delinquency on my credit score. I called them 5 times to get them to solve it. They did NOTHING all five times. They WOULDN'T do anything. Two months wasted and found shoved against a wall by them while they held my credit score hostage, I was forced to pay them for the equipment they lost.

Don't do business with them. They will rob you without a gun, but they will rob you non the less.

Every f-cking day the service goes out. You call tech support and they act like they have NEVER HEARD of any issues with there mucked service. The clown on the phone wants to send a Tech out and bill me 99.00. I can't believe this outrages $#*!. Unfortunately it's the only provider in my area

Last night I had service technician Desmond, #*******, come to my home to install upgraded services for my TV and internet package. I can't say enough about how fantastic Desmond was. He went above and beyond to help my sister and I (we are very non-techy), and he worked into the evening hours to ensure we had our service up and working perfectly. He was so knowledgeable and any question I had to ask he was patient and kind and answered fully. I am just considering myself so lucky to have gotten Desmond as our technician when I called WOW after experiencing problems with our TVs. Thank you Desmond! And WOW, please know he is a gem!

Wowway internet is the worse internet not reliable in entire united state period just total garbage it is like you have 1mbs download and you expand trying to make 1 gig download it just won't happened technology they using is 100 years behind

Awful Internet and Customer service. There is an obvious system problem that WOW is not willing to fix. They keep giving the run around. Sent out 3 service techs last week and didn't fix anything. Last tech said he would have to contact a supervisor and they would have to come out to assess the problem. Received on phone call and I gave him the gist of the problems. He never came out! I call back the number he gave me and he won't return my calls. If I call the main line I get someone in a different country that just goes down the check list. Super frustrating and TERRIBLE company!

Customer service with WOW is absolutely terrible, I have a technical issue with my box but after contacting customer service they refused to send a tech to my home even though I pay a monthly fee for a
"Service Protection Plan". I have been a customer for over 5 years but got nowhere speaking with a representative. When I asked to speak to a supervisor they said there isn't one. I have tried 3 times to resolve this issue but they would not cooperate.
How is it possible that such a large company has such awful customer service? I am as of today an ex-customer.

Martin Teixeira

My cable went out at 1:30 on 27 Sept 2022 just BEFORE IAN devastated Florida. BUT my area was essentially unaffected by either wind or water. After calling WOW! For service I received a recorded message that said all the offices were closed until further notice. 24 hrs later I still have no service. I've been told several times via a recorded messages that "service will be resumed shortly". Have tolerated short outages over the last years BUT not in this case of a major disaster. Unconscionable and unforgivable in the least!

The Wi-Fi goes out more than any other company I've ever been with! You guys need to stop doing your customers wrong and actually have FAST AND RELIABLE SERVICE.

On chat I went to add my mother to the account. I was told to call in, which I did, yet she was never added. I was told she would receive an email in 2 days, that never arrived.
I was forced to call again and it turns out she was never added.
Looks like WOW's internal quality control needs to check on this bulls##### and correct his actions.

Service interruptions everyday I filed a a suit for my money back for the year that I was not given exceptional service

My Mom lives in a senior facility and depends on her TV. She has had nothing but TROUBLE with WOW since day one. We upgraded her TV package today and it's still not working and I've been on hold for over 45 minutes now. My siblings and I are very unhappy with WOW which seems to be the only option for this senior facility. It really sucks...

I was a satisfied customer when i maintained service with WOW.
However, after terminating my service (due to out-of-state relocation) that's when problems arose.
At my prior location the equipment drop off location was quite a distance from my area so i was told WOW would send a "specific" box to drop off at FedEx. However, they KEEP SENDING the return box to my old address & repeatedly send me threatening (non-replyable) emails telling me if i don't return their equipment they're going to charge me hundreds of dollars & ruin my credit standing in the process.
So I call the company every couple weeks & waste an hour each time trying to correct the issue, but my attempts are futile: WOW CONTINUES TO MAIL THE BOX TO MY OLD ADDRESS AND SEND THREATENING EMAIL "REMINDERS" each time.
I've been dealing with this for nearly TWO-AND-A-MONTHS NOW & AM TIRED OF DEALING WITH THIS STUPID ISSUE and speaking with customer service reps in India or the Phillipines. Maybe leaving a negative review will help.
My suggestion to prospective customers - GO ELSEWHERE! WOWs services aren't any better than any other company. But they may TRY TO SCAM YOU FOR HUNDREDS OF DOLLAR$ WHEN YOU TRY TO TERMINATE YOUR SERVICE WITH THEM!
BEWARE!

I just filed a complaint with the Michigan Attorney's General Office. Wow tells us they'll have someone out within 5-7 days! Who wants to wait that long when you are paying on a monthly basis?! Do yourself a favor and do not consider getting this company! We've had nothing but time spent on the phone--average time is 1.5 hours--no kidding!

WOW was the only cable company available for the Assisted Living where my Dad lived until his death. I have had to fight with them on many occasions because their service was so spotty and bad. Now he has passed away and I have been requesting a box to mail their equipment back to them for months. They say the box is coming then it doesn't come. On the 3rd attempt I thought it was definitely coming. I left for vacation and expected to come back to a box. Instead I came back to discover they have charged the estate account for the cost of the equipment. I am furious. They say again they are going to send me the box but now they cannot do a refund the money until they get the equipment. I don't have a lot of confidence. They did suggest I take the equipment to a drop box that is 30 miles away and I would not get a receipt because they have closed the office by the drop box. I'm looking into small claims court. DO NOT DO BUSINESS WITH THEM.; THEY ARE TERRIBLE

As a former employee, please save yourself the trouble and find service elsewhere. I spoke to customers every day and 100% validated their complaints. I planned to keep my internet one I left as it was already connected but they refused to give me any better pricing than $96/month for 1g internet ONLY. I called 3 times after my last day to remove the cable because they did NOT do it properly the first time and was told I can't make changes because I'm still an employee. Second time, I couldn't make any changes because I was yet again. Still an employee. Then 3 weeks later after NO success with anything, I called to cancel because I switch service altogether and could not even cancel my service because I was still classified as an employee! Employee or not, I should still be able to change my services if I want! Then after I contacted my former supervisor to cancel my service because that was the only way. They deactivate your account after you cancel and now I can't see my final bill to verify the charges! All they can do is email my the final bill within 24-48 hours and now I have to call to pay a bill rather than paying it online. ABSOLUTELY RIDICULOUS.