Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Worthy

Worthy

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Worthy?
grey stargrey stargrey stargrey stargrey star

Worthy Reviews Summary

Worthy has a rating of 4.3 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience and customer service. Worthy ranks 4th among Diamond sites.

service
79
value
73
shipping
74
returns
28
quality
60

We monitor reviews for authenticity

Connecticut
1 review
2 helpful votes
Follow Gregory B.
Unfollow Gregory B.
Share Review
Report Review

Great experience
October 29, 2020

Worthy helped me to sell my father's diamond ring. I had talked to several jewelers but because of the size of the diamond and the cut they were not interested. So I found Worthy on the internet. After reading reviews I called Rachel. She kept me informed thru the entire process and worked hard to sell my ring at an agreed price. Turned out that the ring sold above the reserve price! Thanks Rachel for a job well done!

Date of experience: October 28, 2020
Worthy T. — Worthy Rep
over a year old

Hi Gregory,

Thank you for taking the time to share about your experience with Rachel! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

Alabama
1 review
0 helpful votes
Follow Sandra P.
Unfollow Sandra P.
Share Review
Report Review

Worthy
October 19, 2020

I wanted to share my experience with Worthy. I needed to sell a couple of diamonds and this day and times we don't know who or where to turn sometimes. WORTHY is the place! Trust me, Rachel worked extremely hard with me to sell my diamonds. She kept me informed throughout the process and was able to answer any questions that I had.
Thanks Rachel, for a job well done.
Sandra

Date of experience: October 18, 2020
Worthy T. — Worthy Rep
over a year old

Hi Sandra,

Thank you for taking the time to share about your experience with Rachel! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

District of Columbia
1 review
16 helpful votes
Follow ANNE P.
Unfollow ANNE P.
Share Review
Report Review

Awesome experience!
August 8, 2020

Worthy helped sell my mom's vintage Baume and Mercier watch and it sold well- above the reserve price too! Dealt with Kendall through the process, he was super attentive and responsive to my questions. Looking through my estate jewelry to see what other pieces I can sell with Worthy's help.

Date of experience: August 7, 2020
Worthy T. — Worthy Rep
over a year old

Hi Anne,

We completely understand how intimidating selling your jewelry can seem at first and we appreciate having had the opportunity to walk you through it. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your auction!

The Worthy Team

Arizona
2 reviews
1 helpful vote
Follow Valerie B.
Unfollow Valerie B.
Share Review
Report Review

Highly Recomnend
July 21, 2020

I highly recommend Worthy for selling your jewelry! Kendall helped me and kept me informed every step of the way!

Date of experience: July 20, 2020
Worthy T. — Worthy Rep
over a year old

Hi Valerie,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

South Carolina
1 review
8 helpful votes
Follow Maggie P.
Unfollow Maggie P.
Share Review
Report Review

Abbey was wonderful throughout this whole process that was easy, secure, streamlined and professional throughout! I am so glad I chose to use Worthy to sell my rings. I felt comfortable in their hands and with Abbey's warm and quick communication from start to finish. I highly recommend!

Date of experience: July 9, 2020
Worthy T. — Worthy Rep
over a year old

Hi Maggie,

We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!

The Worthy Team

Texas
1 review
22 helpful votes
Follow Holly S.
Unfollow Holly S.
Share Review
Report Review

I recently auctioned a "significant" diamond ring using Worthy. Never having done anything like this before, I was naturally hesitant... mailing the ring safely, getting it certified (which was necessary) and then wondering how to go about selling it for a fair price. We were anxious about it. It was a family heirloom. We came across a review for Worthy and were very impressed. Their website is extremely easy to use and all of the outlined steps for shipping, certifying and selling, were easy and honestly, seemed too good to be true!

I entered the information that I had on the ring and set up a call with Worthy. Rachel Kass took the call. She was amazing. She calmly answered all of our anxious questions and spent over 45 minutes on the phone with us. She encouraged us to reach out if we had ANY concerns or other questions and was always prompt to answer an email or call. Her associate Ornella Beresi was also a tremendous help and we had no trouble connecting with either one of them. She mailed me the packing materials for the ring and kept me up to date every step of the way.

The Auction was a seemless and easy experience and we sold our piece for a very nice price. They took care of every detail and I would certainly recommend Worthy to anyone who has a similar need to auction jewelry. Thank you Rachel and Ornella! You are the best! - Holly S.

Date of experience: July 2, 2020
Worthy T. — Worthy Rep
over a year old

Hi Holly,

Your feedback means so much to us and we're so glad we were able to help you sell your ring. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!

The Worthy Team

Florida
1 review
1 helpful vote
Follow Amy G.
Unfollow Amy G.
Share Review
Report Review

Great Company!
June 27, 2020

Everyone at Worthy was amazing to deal with. My jewelry transaction went seamlessly. I would highly recommend using Worthy.

Date of experience: June 27, 2020
Roy A. — Worthy Rep
over a year old

Thank you Amy for your review - let us know if we can help you again in the future!

Texas
1 review
8 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Share Review
Report Review

Peace of Mind
May 15, 2020

I am so unbelievably pleased with the way i was guided through this entire process. Ornella answered all of my questions and put me as ease. Through everything going on, I received top notch service and would absolutely refer Worthy to anyone looking to sell a quality piece.

Date of experience: May 14, 2020
Roy A. — Worthy Rep
over a year old

Thank you Lisa for your review - we are so happy Ornella and the team were able to help you successfully sell your jewelry!

Virginia
1 review
1 helpful vote
Follow Kristin P.
Unfollow Kristin P.
Share Review
Report Review

Wonderful Experience
April 30, 2020

Great and easy experience. Definitely recommend. Ornella was just wonderful, made the process so easy and really cares about her customers.

Date of experience: April 28, 2020
Roy A. — Worthy Rep
over a year old

Thank you Kristin for your review - we are thrilled that we could help you sell your valuable and are proud that Ornella is on our team!

Georgia
1 review
10 helpful votes
Follow Carissa H.
Unfollow Carissa H.
Share Review
Report Review

Great service!
March 20, 2020

Contacted Worthy about selling my ring and Kendall was a trendies help! Answered all my questions timely and thoroughly! Gave me updates for every step. Truly was a great experience and so simple!

Date of experience: March 19, 2020
Roy A. — Worthy Rep
over a year old

Hi Carissa - thank you so much for your review - we are glad Kendall was able to answer your questions and help you get the most for your jewelry!

Kentucky
1 review
7 helpful votes
Follow Minh L.
Unfollow Minh L.
Share Review
Report Review

Good Services
March 18, 2020

Good customer services. Quick services and really friendly. Definitely recommended this places to everyone body.

Date of experience: March 17, 2020
Roy A. — Worthy Rep
over a year old

Minh - we are so happy that we were able to help you sell your jewelry. Thank you so much for your business!

North Carolina
1 review
40 helpful votes
Follow Maria W.
Unfollow Maria W.
Share Review
Report Review

Do Not Trust This Company
February 29, 2020

Please beware of this company. Read the reviews (the real ones) and notice the consistent themes. Worthy reps will convince you to send them your ring and allow them to remove the diamond (they do not mention this until after you send your ring and they give you a substantially low offer). Don't do it! First, you can get a better price from a local jewelry dealer. Be prepared to be shocked by the difference between your insurance appraisal value and how much you are being offered (I was offered 15% of my appraisal value). Your Worthy rep will be available and very responsive up until you ask for them to send you your ring back. Once I made this request, a week went by with no response. I had to eventually ask for a manager and threaten to report my ring stolen. Also, one of the most important things you need to be aware of is how they insure your ring. Once my ring was returned I notice on the slip in the package that instead of my ring being insured for the appraised value ($7500) which is the value I have the ring insured for, it was insured for the value Worthy offered me. If I had known this, I would not have trusted mailing my ring to them in the first place. Finally, the offer they give you after you send your ring will be substantially different from the offer they provide during your initial consultation and their final offer (i. E. $535 vs. $1100). I sold my ring to a reputable local jewelry dealer for the amount Worthy offered during my original consultation (after escalating my case to a manger and threatening to expose this company, the manager was "finally" (again this is part of the game they play) able to get me an offer of the amount they originally quoted during my consultation which I declined since I got the same offer from a local dealer and wouldn't have to give up the 20% Worthy requires. Either way I did not want to do business with this shady company so even if they had increased their offer I would not have accepted it.) Therefore this process was a waste of time and a headache. Had I sold my ring to them I would have gotten between 20% - 50% (20% for the fee they charge; 50% if I had gone with the actual offer after they received my ring) less. So trust me when I say do not waste your time with this company! They lack integrity!

Date of experience: February 29, 2020
Roy A. — Worthy Rep
over a year old

Hi Maria,
We'd like to make clear that your accusations that our reviews are not genuine is not only factually inaccurate, but is an unfair slight to the people on our team that work so hard getting people the most value we can for their items. As a marketplace, we strive to get you the highest amount as our success is your success, while only charging a fee and leaving you in control the entire time. You did not describe your diamond accurately when you submitted it, and, as such, our initial estimate of its value was off (had you described your item accurately, we would have rejected it when submitted). We did everything we could to try to get you the most money from our buyer community, as we always do. In fact, if you read the many positive reviews across various platforms, you consistently see we are able to significantly beat the amount you can find locally. Finally, when you sent us your item in December of 2018, the packing slip was inaccurate - rest assured that your items are fully insured up to $100,000 with our policy from Lloyd's of London. We are sorry that you were not able to get a successful deal made on our platform, and do wish you the best.
-Worthy Team

Ohio
1 review
19 helpful votes
Follow Debra B.
Unfollow Debra B.
Share Review
Report Review

My ring
February 11, 2020

I had sent a beautiful bridal set that was my mom's and she passed before getting married. I worked with Kendall who kept me informed of my ring during the whole process every single day. If I ever do this again I will definitely make sure to get Kendall to work with me! He understood the meaning of the ring to me and all of my concerns. Such a genuine honest young man. I hope that whoever reads this ask for Kendall Vamburg to work with you through your process. You'll be happy and feel very comfortable with him.
Thank you so much Kendall,
Debra Byrne

Date of experience: February 10, 2020
Worthy T. — Worthy Rep
over a year old

Hi Debra,

Thank you for taking the time to share about your experience with Kendall! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

Pennsylvania
1 review
25 helpful votes
Follow B w.
Unfollow B w.
Share Review
Report Review

Not impressed
September 5, 2019

I can see others have liked this service and maybe it's because they're just surprised they got anything for their jewelry. But this is a similar service to "I have to sell my used car quick for cash" or going to your local Pawn broker... well, it may be a step above that I guess. But don't think for a minute just because they have hundreds of buyers as they'll tell you, that that means you're going to get top dollar. You won't. You won't likely even get what your diamond/jewelry is worth for scrap. Oh they'll rush to get your item, and then give you an "appraisal" (mine was ridiculously low=I know the scrap value of the diamonds... they did not even meet that) and then let the auction run and hey maybe you have an amazing one of a kind piece that will sell high... but even then I'd bet you'd do better on Ebay with good pictures and a great sales/writeup. (as I have) Also don't expect a quick return if you want it back after their auction. Diamond Buyers International is a much better/similar service. No slick sales team experience like I had with Worthy. Or well, some of the team I spoke with were more informed than others but none gave the explanation of what their service actually is in the way that I learned online and from the Rep I dealt with at Diamond Buyers International. Good luck though!

Date of experience: September 5, 2019
Roy A. — Worthy Rep
over a year old

In response to your comments, Worthy respectively finds your statements self promoting and not grounded in actual facts. Worthy works with reputable and respected industry partners, such as Llyod’s of London for insurance coverage, GIA and IGI for diamond grading reports, FedEx for shipping, to name a few of our business partners. These companies are trusted worldwide and each take great pride and care in being best in class service providers.

It is important to recognize that GIA and IGI do not issue appraisals, as an appraisal is subjective in scope and is typically used as an insurance replacement value. A Grading Report is the scientific evaluation of the diamonds characteristics. The Grading Report states the cut, color, clarity, carat weight, polish, symmetry, fluorescence, culet size, length, width, depth, girdle and inclusions. Knowing what you have is key and Worthy works with and partners with GIA and IGI to give you the facts on your diamond. It is an unbiased, 3rd party report. The buyers on the Worthy online auction platform bid on each diamond based on the facts and the Grading Report as the global industry standard.

Worthy works with thousands of clients and as can be seen in all the many positive reviews, helps clients get the most for their items.

Virginia
1 review
57 helpful votes
Follow Sara P.
Unfollow Sara P.
Share Review
Report Review

Not what I expected
April 16, 2019

I started the process to sell my ring through Worthy. The initial sales lady * let me know that I could possibly obtain anywhere between $20-$28k based on the information I gave her from my estimate and appraisal. I sent the ring in and was contacted by * helping manage the auction. I almost changed my mind and when I asked him to send the ring back, he said no. So the auction starts, I get a bid of $3k, then $9. The final bid was $10k. After being told I could have more than $20--I said no. The appraisal was $60k, and while I fully understood I would not receive that, $20 was not too much to ask. When it's all over I asked * to send my ring back. He sends me this email,

* (Worthy)

Apr 2,12:37 PM EDT

Dear Sara,

Thanks for emailing and giving me the necessary info. I do believe the 10,000 is a great offer but understand where you're coming from if your expectations were 3x market value.
Is it possible to leave the sarcasm out of it? I actually have an offer now for $28k, and if I had accepted the $10 I would have lost out! No need to include the passive-aggressive attitude, *.

*Personal information redacted by admin

Date of experience: April 15, 2019
Florida
1 review
12 helpful votes
Follow Beth S.
Unfollow Beth S.
Share Review
Report Review

So easy. Got a great price for my ring after wearing it for 14 years. Didn't cost me a dime out of pocket. Was kept in the loop every step of the way. Thank you!

Date of experience: November 18, 2018
Worthy T. — Worthy Rep
over a year old

Hi Beth,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Texas
1 review
4 helpful votes
Follow Emily A.
Unfollow Emily A.
Share Review
Report Review

Easy process
November 17, 2018

Easy process; kept me informed the entire time - every step of the way. Before I sent in my ring, I talked to a representative about the process and felt confident in moving forward. They sent me an update via email during every step of the process. I would definitely recommend to anyone wanting to sell their ring.

Date of experience: November 15, 2018
Worthy T. — Worthy Rep
over a year old

Hi Emily,

Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We're glad you decided to give us a try and we look forward to working with you again should the opportunity arise.

The Worthy Team

New Jersey
1 review
2 helpful votes
Follow Nicole M.
Unfollow Nicole M.
Share Review
Report Review

It was a great experience. They insure your gems upon shipping and keep you updated and informed every step of the way.! Thank you Worthy!

Date of experience: November 12, 2018
Worthy T. — Worthy Rep
over a year old

Hi Nicole,

Your feedback means so much to us and we're so glad we were able to help you sell your rings. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!

The Worthy Team

Germany
1 review
21 helpful votes
Follow Brooke b.
Unfollow Brooke b.
Share Review
Report Review

I had this ring reviewed by one of my moms friends who is actually a diamond dealer. He buys and sells diamonds way closer to the actual cost hat a jeweler or company who's it gonna charge you about triple the price of whatever something is worth. Most people don't know this until they have already had this type of situation happen. They spend a small fortune on a diamond that actually has no true value if ever needed to be resold. So if anyone is reading this. Find a direct diamond broker! They will sell you a diamond way closer to the price of the actual value of the diamond And you'll probably get a way bigger better clarity more awesome diamond from them than you ever will from any store and definitely more than any company like worthy. My mother's friend who's business is just that told me that even though yes the ring from the store cost around $14,000 that it should get around $2,500-! 3,500. I remember when I first heard those numbers that I felt they were so little comparatively to the original price tag. Jaw dropped! So why I understood his expertise I decided to send my ring into Whorthy to see what that market could hold and they suggested...$850 after their analysis which is absolutely ridiculous! That's before they're 20% fee cut btw. Save yourself the time and money and see if you can find an independent diamond broker for someone else because were they at this point doesn't give you much more than a pawnshop!

Date of experience: November 7, 2018
Roy A. — Worthy Rep
over a year old

Hi Brooke,

Worthy is an online auction marketplace. We operate as a unique consumer to business platform that connects consumers looking to sell a piece of jewelry with a vetted wholesale community of professional jewelry buyers. Hope this helps to clarify Worthy and what we offer sellers.

Thank you.

NL
3 reviews
2 helpful votes
Follow Laurence P.
Unfollow Laurence P.
Share Review
Report Review

It was both fast and easy. Could not have been easier. Sending my ring safe and secure was of great importance. I was very confident in the way it was handled. Thank You For Everything Worthy!

Date of experience: October 28, 2018
Worthy T. — Worthy Rep
over a year old

Hi Laurence,

This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

From the business

Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry

Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value

2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value

3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions

4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail

5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.


worthy.com
Founded in 2014
New York, NY