WorldSIMReviews 513

I had had no success in getting it to work with my phone. I was initially able to setup the APN while in the states but as soon as I arrived in Netherlands the APN I had saved was gone AND despite all attempts (including following the instructions of customer service) I was unable to recreate the APN, or, make a call. I followed their instructions 4-5 times and told them the option to recreate the APN was disabled (cannot explain why... it just was), and they would ignore what I had just told them and repeat the same steps.

Additionally, the customer service representatives were terrible at listening to me, because I would explain the problem in detail and they would just tell me to repeat the same steps I had already done multiple times. I began to question whether they even understood what I was saying and tried to simplify it as if talking to a child. All they were interested in is reading me the instructions in their script. The actual phone connection quality was the worst I have ever experienced - the static and call quality made it almost impossible to hear or understand them - every time I called!

Daniel was very patience and gave me lots of very useful information with the problems I had with my phone using it in Kuwait. It was a pleasure having such customer services like that thank you Daniel top man. What I would say is that you need to sort out the website as It will not recognize you telephone number when trying to top it up. Plus I was on the phone 20 minutes trying to get a customer services at this end in Kuwait. Your password forgot does not work either, in the end I had to use Daniel to top up. What a star Daniel, again thank you.

Every different country I've been to over the past few years I've had to either buy a local data / sim card or get scalped for roaming charges. Not anymore. Since I've started using the worldsim, I know exactly what my costs are, and I don't have to spend hours getting prepaid data/sim cards in each country.

If this wasn't good already, I've used their tech support line multiple times and have always had my issue resolved. Today I was assisted by Matt, who explained to me how to resolve the issue I was having (I'm in Germany at present and my German is non existent), and all is running again!
I'm very happy with both their product and their service.

The website is kind of a joke so I should have known better than purchasing from them. They are pretty much uncontactable. The phone number goes to a terrible line where you can barely hear the Indian call centre reps who are not empowered to make any decisions and answer every problem with "we're escalating your enquiry" which is a deadend that occasionally results in an open-ended email "ticket" that you cannot reply to (gives an error if you do try) and the mail form on their website produces errors if you try to use it "you haven't entered a correct ticket number" - a catch-all error that is just designed to prevent you from sending messages.
Phone works for a little while and then stops even though the data count on my phone says I've only use 33% of the bundle purchased.
Panic-stricken I bought another bundle which then could not be activated... so bad service it almost makes you wonder if they are just accessing your phone to steal the data or something and then deactivating it and laughing about your continued attempts to use the customer service runaround and even paying them more money. Seriously bad feelings about the whole experience... Stay Away!
Also they sent me an email offering me money to leave a review so I don't believe half of these reviews...
#notpaid